Copa Airlines

Not Verified | Main point: the cost of business is not worth paying unless you are ok with a limited recliner seat that is only wide though hardly reclines (could recline much further). This service cost me close to 2k return! I believe there should be a description of what is offered inflight especially if it’s less than that of the leading carriers. Time to make changes as Copa is privileged to have many flights and connects through the hub of the Americas. They cannot help but increase business and if management were more attentive to all aspects of service then there would be benefits all around. Unlikely to happen in a quasi monopoly. Further to this comment I can add that linking through the bigger airports in Brazil with higher traffic will get you a more modern aircraft or at least a seat that will go (almost) flat. Do not choose Brazilia to go to Panama if you are coming from another province: until now it will be the limited recliner at an exorbitant cost. Lastly, the app is very troublesome and many times it will not work and is undergoing modifications. Copa now have their own terminal a PTY Tocumen. Why not rise to the occasion?

✅ Trip Verified | My family group of six passengers was booked to fly IAD-PTY-POS and return Nov 19 to Nov 27, 2022. I've flown COPA before with decent experiences. Our outbound flight departed on time, but experienced mechanical difficulties on the tarmac and returned to the terminal. Outbound flight was then cancelled. After a ridiculously long wait because only one staff member seemed to be available to rebook, we were rebooked on a United flight to Trinidad the following day. Annoying, but I understand mechanical difficulties and the need to be cautious about them. After our arrival in Trinidad, we heard nothing for a week. Ominously, there was no reminder to check in 24 hours before departure. The website said to call Copa so we did, only to find that our booking but not the flight had been cancelled. Seems that COPA's IT system is too incompetent to understand that a passenger rerouted on another airline because of a COPA failure has arrived at destination. We were offered miserable options. 2 people could go on the scheduled flight, but the remaining four would have to wait for a day. Later that day, it became clear from Kayak that more seats were available on our original flight at 4am the following morning. I called to request that all of us be put on our original flight. The representative insisted that any change to our original flights would require a change fee of $75 per person. And, in the end, he claimed there were no seats anyway. To deal with this, my entire party of six (including a five and a seven year old) went to the airport at POS at Midnight for the 4am flight. We were put at the bottom of the standby priority list (which COPA said didn't exist/wasn't available) and were given the last seats, after many other standbys had been given seats. We had to run to get the flight. What sort of an airline cancels your booking because its system is so incompetent that it doesn't recognize that you flew outbound on the flight it booked for you after it cancelled your outbound flight? And then cancels your return booking? And then demands $75 per person to get back onto the flights it had cancelled in error from under your feet? Such a waste as other important things, like plane quality and service were OK. But it's impossible to give a decent rating when Copa makes such fundamental-- and hugely damaging-- mistakes.

✅ Trip Verified | I lost my first flight due to oversold tickets .. all they said was sorry and put us on the next flight for the next day. I hope no one goes thru this situation because I felt terrible upset knowing I planned my vacations for a whole year and lost more than 800 in only one day of my vacations plus parking money. Then in our way back they announced to the public who wanted to volunteer to stay because again they were overbooked! This airline is horrible.

✅ Trip Verified | The worst airline I have traveled with, customer service is disgusting, the lack of responsibility towards travelers is nil. After the flight is delayed because there is no runway at the Panama airport, they send it to another airport to refuel and finally arrive in Panama more than 3 hours late, and the traveler misses the connection, and the only thing say you is "We are very sorry, I reschedule your connection for the next day, but it is not our problem where you spend the night". Also the luggage never reached the final destination with the passengers, until more than 36 hours after the passenger arrived to its final destination, the luggage finally appears.

✅ Trip Verified | Seat was broken offering no support to my back. Aircon was not working, it felt like 28 degrees during the 6 hours of the flight A passenger fainted out during the flight, I believe this was due to the heat. Wrote a complaint but did not get a satisfactory answer.

✅ Trip Verified | I was satisfied with my two flights with Copa to and from Curaçao. The airport at PTY is spacious with plenty of staff on hand. Boarding was efficient on both sectors and sufficient overhead space despite busy flights. I was seated in the last row of Economy which was uncomfortable when the pax in front reclined but I was unable to. The crew asked him to come forward during the snack service so I could enjoy my banana chips and drink. Outside of the service I requested coffee which was promptly delivered in a friendly manner. On the return, the airport staff obliged to seat me in the exit row. I find the prices offered online extremely high for the length of flight. The crew gave a good briefing for seating in this row. There was some light entertainment on the overhead screen and also some recent music in the in-seat audio. Flight arrived in PTY T1 but with a clear announcement and signage, made my way to T2 to collect baggage and clear customs.

✅ Trip Verified | Panama City to Bogota. Flight was nice. At the gate I asked for a better seat and gave us exit. Service with chips and drinks on a short flight and even inflight entertainment. Only drawback had 30 mins delay waited for connecting passengers.

Not Verified | I must say that Copa Airline's customer service by phone is amazing. I'm travelling in December 2022 and had a few problems with my itinerary (cancellation, changes, etc). I initially bought my tickets through Expedia, but they had wrong information, so I decided to contact Copa directly. Both times I called to make sure everything was ok and to fix problems, they were quick, gave me solutions and fixed my problems. Even though another airline had cancelled, they managed to make it work and found a replacement for me. So I didn't need to call a thousand places. Thank you Copa!

✅ Trip Verified | The worst airline in the world, our trip was on August 29, they canceled the flight at the last minute, they offered an alternate flight almost until the next day without giving security of the connection in Panama, collecting the luggage was a nightmare, the lady at the counter He did us the favor of transferring us to United Airlines because we needed to reach our destination the same day United Airlines charged us for the full baggage ($160) money that to date I have not been able to recover, there is no direct telephone number to make the claim, only via email and every time I send an email they tell me to wait 19 business days for the refund of the money and from 10 to 10 we already go for 1 month and no money. La peor Aerolínea de Mundo, nuestro viaje fue el 29 de agosto, cancelaron el vuelo a último minuto, ofrecían un vuelo alterno casi hasta el día siguiente sin dar seguridad de la conexión en Panama, recoger el equipaje fue una pesadilla, la señorita del counter nos hizo el favor de trasladarnos a United Airlines porque necesitábamos llegar a nuestro destino el mismo día United Airlines nos cobró el equipaje completo ($160) dinero que hasta la fecha no he podido recuperar, no existe un numero de teléfono directo para hacer el reclamo, únicamente vía correo electrónico u cada vez que envío un correo me dicen que espere 19 días hábiles para el reintegro del dinero y de 10 en 10 ya vamos por 1 mes y nada del dinero.

✅ Trip Verified | I had to cancel my flight due to Covid positive results 24hr before the flight. Everything was going well at the beginning when we cancelled the flight/ticket, because we have been informed that they will refund. However, after almost 40 days I have been informed that Copa Airlines will not refund. This action is not fair at all.