Copa Airlines

LIM-PTY-SJO 737-800 J-Class. Quick check-in boarded promptly at 4.20am for a punctual 5am departure. Flight attendants were nice although not much of a product offering. Seats were wide but no foot rest. Breakfast was mediocre and no amenity kit.

Flew GRU-PTY-LAS and back in the same way. Good experience. Food seat comfort time food - all was very good. No complaints. I will fly again with COPA.

Very mean airline and indifferent service. My luggage was 1 kg overweight on two flights with them and was charged for the 1 kg (around 2-3 dollars). I find this incredible. In my 30 years of regular flying I have never seem such mean attitude. Their allowance is a meagre 20 kg while most airlines anywhere is 23 kg. As for onboard service forget about it. I took a flight from California to San Andres Island at lunchtime and we were offered a soft drink only on this almost two hour flight. Flight attendants never smiled. I now understand why both flights were less than 80% empty. Terrible!

We travelled in a group of 20 from Panama City to San Jose Costa Rica. For the first flight 11 of us were bumped along with approx. 5 other people that we didn't know. Arranging a hotel and tickets for the flight the following day took them 6 hours. Communication was not easy as Copa employees lacked the ability of speaking proper English. The next day I noticed that lots of other people were overbooked again. On the way back home one of our group members got a standby ticket again. Fortunately this was later changed to a regular ticket. 3 of our group travelled one hour ahead of the rest of us but their flight was delayed with almost 3 hours. For this reason they nearly missed their flight to Amsterdam. Luggage wasn't transferred on time. Communication again was amateuristic.

Flew BOG-PTY-BOS yesterday in Economy Class and I can tell you if they weren't the only airline from South America to fly non-stop to Boston I would have never taken them. Old and small aircraft for a 6-hour flight bad service no PTV or IFE bad food expensive rude and unhelpful male flight attendants who barely speak English 20 min wait at the Business Class check-in line cramped space in aircraft's. I'm only glad for the Star Alliance miles I hope I earned. I wouldn't recommend them to anybody who has flown European and Asian airlines. Maybe good for Americans who are used to this kind of bad service.

Copa offered excellent service in Business Class - LAX to GIG through Panama. No upgrade on return to LAX however coach service was good or better than US airlines.

Used for the first time in April and May of 2013. We flew to Panama then over to Aruba the plane was small and a little cramped. We enjoyed the food as most airlines only give meals that are purchased. Meals were free and you got real silverware. The attendants did their job but could have smiled more and could have made us feel a little more welcome. Overall we would rate at a 7.

Several flights in Central America. Flights always on time early arrival. Good connections and very easy airport to use at Panama City. At Panama Airport usually long line for Check in but goes very fast never waited more than 10 min. Staff very polite and helpful. Boarding by rows nice and comfortable aircraft. Always serve snack and drinks. IFE ok.

LIM-PTY on a tired 737-700. Flight was expensive. I managed to get the emergency exit which made the flight quite comfortable. Happy to get a warm meal not used to that for a similar flight in Europe anymore. Cabin crew just did their job no smiles. I was shocked at the lack of safety checks both at takeoff and landing. The gentleman next to me had a large bag blocking the emergency exit. None of the crew members noticed despite one FA reminding us to read the evacuation instructions they just didn't even look. The same for seatbelts before landing. They did walk down the aisle but didn't bother to look. I've never seen this before. Finally by the end of the flight I went to the rear toilet and took my rubbish to the galley. When I handed it to the FA he gave me a nasty look I should have left it on my tray and have him come pick it up. Disappointed.

JFK-PTY-REC and REC-PTY. Return segment from PTY-EWR was with United. The most direct route to Recife from NYC with a Star Alliance Carrier that I could find. For business class the tickets were comparatively cheap. All flights were on 737s which were refurbished. Continental equipment. Business cabin was the same as you would get on a domestic US flight. Seats didn't recline much no foot rests no in seat power and overhead monitors. Vegetarian food options were bad mostly soggy grilled vegetables and tiny portions. They also seem to have barely enough for the people onboard. They also seem to ration the alcohol and don't serve it very willingly. On the PTY-REC flights they serve a snack first instead of a meal. They serve the meal 2 hrs before you land at 11 pm at night. On the flight from REC-PTY they didn't turn on the entertainment system. Overall the airline served a purpose it got me to Recife from NYC in the least amount of time and with Star Alliance but I wouldn't fly them again if I had a choice.