Copa Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 414 reviews
4/10
3 star Skytrax Rating
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7/10

Copa Airlines customer review

(Slovakia)

PTY-HAV-PTY a few days ago. Copa Airlines cabin staff were a little bored. The food is better than average. On the way back (with check-in) - the ground staff in Havana was welcoming. It was nice. My bag got a plastic coverage for better protection free of charge. The food was simple but tasty. More drinks would be welcomed. This airline was better than average.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
na

Copa Airlines customer review

(United States)

I planned far in advance for my trip and I checked in online. When I arrived at the airport about 90 minutes before my flight simply to drop off my baggage I was told that the check-in counter was already closed. I then asked the associate at the Copa desk who was from another airline where I could find a Copa representative at which point I was told I would need to call the customer service line. So now I had about 65 minutes before my flight left and there was no representative at the airport. I called the customer service line was on hold for over 10 minutes and then was told that since I had missed my flight there was very little they could do for me aside from re-booking the flight for 48 hours later! They would also have to charge me the "no-show" fee because of missing my flight. Again the flight was still not gone I was checked in but could not board of some company policy for international check-in that was not advertised anywhere and is still unclear to me after spending over an hour talking to four different customer representatives on the phone. I cancelled my flight and am flying with someone else.
Seat TypeEconomy Class
Seat Comfort N/A
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
no
2/10

Copa Airlines customer review

(United States)

Flew from Las Vegas Nevada to Costa Rica with a layover in Panama City Panama both going and returning. I got to experience their best and their worst. Flying from the States to Central America Copa used their most modern aircraft. Seats were comfortable space was good and the stewards were friendly accommodating and provided excellent service. Individual entertainment screens were located at each seat. Each passenger selected their own mode of entertainment (movies music games or following the flight via a map). Both English and Spanish was offered. Earphones were provided when boarding the plane. Blankets and pillows were waiting on each seat. Very comfortable with a thumbs up for Copa for my 1st experience with them. Returning to the States was a nightmare. Copa used very old outdated aircraft. They needed extensive cosmetic repairs. The flight leaving Costa Rica at least had pleasant stewards. Stewards flying from Panama to the States were not. They did not assist to keep the plane clean on a 6.5 hour flight. If garbage found its way into the aisle they stepped over it each time it was encountered. By the end of the flight the floor was overcome by trash including the bathroom floors. They spoke and understood English when it behoved them to do so. One entertainment screen existed every 3-4 seats. Three movies were shown all in Spanish and all without English subtitles. Earphones were passed out after the first movie started. There was not enough blankets or pillows for the number of passengers. Very uncomfortable environment for a 6.5 hour flight. Thumbs down for Copa on my last experience with them.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
na

Copa Airlines customer review

(United States)

PTY to CTG 2/17. Arrive at airport 2+ hours early. Unable to check-in online. Web check in had short line other was an hour plus line. Get to the counter left waiting 20 minutes. Finally the agent returns and tells us 1 of us can fly on the direct PTY-CTG flight but the other has to wait until the next morning or fly PTY-BOG-CTG arrive in CTG at 9pm 8 hours later than the direct flight we had booked. Offered us 150$ voucher and a meal which turned out was a lousy 10$ voucher which couldn't even buy a sandwich. Was given a complete run around. Requested lounge access since internet in PTY is basically non-functional. Denied. 3 hours after we arrived at the airport we gave up and went to get something to eat where we discovered the voucher for food was only for 10 dollars. Went to the Copa desk and got the run-around for another 20 minutes. Will never fly Copa again. When we got our seats on the connecting leg on Avianca to CTG we were seated on opposite sides of the plane directly in front of the exit row in non-reclinable seats. Most incompetent and infuriating customer service ever dealt with.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

Copa Airlines customer review

(United States)

Traveled from Las Vegas to Guatemala this past December. For the most part the flights were right on schedule though from Panama City to Guatemala there was a slight delay but I suppose it was because of storms in the area. Return flights were on time. Overall we had a good experience we were fed rather well on all flights and the crew were very attentive they also allow you plenty of luggage on flights to and from the US (two 50lb check-ins plus a 25lb carry on). They even offer free alcoholic drinks! My only complaint is with the entertainment system. They played the same movie and same shows on all the long flights (Vegas to Panama Panama to Vegas) and their in-plane music is very limited (about 9 channels with a rather small playlists).
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
na

Copa Airlines customer review

(Canada)

Copa flight from Managua to San Jose was suddenly cancelled on Jan 1. No notification was given to any passengers. I managed to discover this when I went to check in online and discovered it accidentally and made other arrangements (took a flight to San Salvador at the same time instead). Unfortunately many other people did not know this and there was a huge line at the airport - and absolutely no one at the Copa counter to help them. They are not worthy of being a Star Alliance member.
Seat TypeEconomy Class
Seat Comfort N/A
Cabin Staff Service N/A
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money N/A
no
na

Copa Airlines customer review

(Australia)

GIG-PTY CM0872 13 December 2013. My flight was cancelled (which as a traveler I can accept) however after three hours waiting on the airplane they kicked us off only to be met with chaos and disorganization in the terminal. No one knew what was going on. There were only three staff members working and it took five and a half hours to sort out hotel vouchers and possible re-booking for all the customers. No information flowed from the staff. No announcements were made. It was horrific.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
no
1/10

Copa Airlines customer review

(Canada)

Copa's planes are clean seats are comfortable enough staff are friendly and food/drinks are good and free but our return trip from Costa Rica was a disaster. The first leg was 1 hour late causing us to miss our connection in Panama City to Toronto. Copa then sent 9 of us to Miami that night and booked us on American Airlines the next morning. The flight to Miami was also an hour late leaving. They arranged for hotels but when we got to the hotel it was very low quality and the hotel agent refused to accept Copa's vouchers and asked us to pay $160 per room. We refused and returned to the airport where we spent the night freezing because the air conditioning was so high (the cold is not Copa's fault). The American Airlines flight was good but no free meal.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

Copa Airlines customer review

(Australia)

We flew Lima to Havana via Panama and do not have any complaints. Being a nervous flier issues about punctuality and being a new airline made me nervous. However all four flights left on time the flight attendants were good and the food was surprisingly decent. There was minimal in flight entertainment but this was no issue for me as I'm used to long haul flights so a short haul flight with Copa was good. I'd be happy to fly with them again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Copa Airlines customer review

(United States)

LIM-PTY-SJO 737-800 J-Class. Quick check-in boarded promptly at 4.20am for a punctual 5am departure. Flight attendants were nice although not much of a product offering. Seats were wide but no foot rest. Breakfast was mediocre and no amenity kit.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes