Copa Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 340 reviews
4/10
3 star Skytrax Rating
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1/10

Copa Airlines customer review

(United States)

JFK-PMA-CTGA-JFK. I have flown Copa for a number of years and this is the first time I faced disappointment on both flights. Attendants indifferent and inattentive. After serving the meal they disappeared for the rest of the flight. Copa used to give a beverage first and then another with your meal. Now it's just the beverage with your meal. My gluten-free meal never appeared. On the flight down to Panama one toilet was out of working order. They did leave and arrive on time however.
Seat TypeEconomy Class
Value For Money 12345
no
8/10

Copa Airlines customer review

(Brazil)

MAO-PTY-AUA-POS-PTY-MAO I am a Copa frequent flyer I should say their ground service is still good but onboard is going downhill. Only snacks offered even on long flights crew indifferent and pretend to be doing a favour for you. Airport agents always desperate to solve overbooking problems but in general they are value for money and they are still better than some US legacy carriers.
Seat TypeEconomy Class
Value For Money 12345
yes
7/10

Copa Airlines customer review

(Uruguay)

Copa Airlines MVD to JFK through PTY and back. At check-in in in Uruguay I was upgraded to Clase Ejecutiva on both segments of the flight which was a surprise. First leg of the flight over 7 hours long so after a good meal and some drinks decided to go to sleep. The seats were hard and not comfy for sleeping. Inflight entertainment so-so. Had the chance to experience the Copa Airlines lounge at PTY no great surprise either. Second leg of the journey as good as the first part only a bit shorter. Return trip nearly the same except that there was no Inflight Entertainment on first leg and the second leg went without wine. All in all a good experience but for long trips especially with children prepare one or two movies and some reading because you can suffer quickly in B737'S.
Seat TypeBusiness Class
Value For Money 12345
yes
na

Copa Airlines customer review

(United States)

I'm having the worst experience with Copa Airlines as I'm sitting at the airport. They don't know how to handle their business I will never use them again. First they mess up my flight back home and was told to standby - I'm now on waiting list for 12 hrs and still no seats assigned. My boyfriend and I had to take different flights in order to get home.
Seat TypeEconomy Class
Value For Money 12345
no
9/10

Copa Airlines customer review

(Romania)

MEX-SJO-MGA-MEX. First time traveling with Copa and I was pleased with their product. All flights on time nice hub in PTY very nice catering good selection of beverages and friendly FAs. The planes (B737NG) have a good entertainment system on flights longer than 3 hours with overhead TV screens. They play a selection from four featured films and one sitcom which are updated monthly.
Seat TypeEconomy Class
Value For Money 12345
yes
8/10

Copa Airlines customer review

(United States)

PTY-Santiago DR-PTY. Aero Republica recently changed it's brand to Copa Airlines Colombia. Professional flight attendants however very broken English efficient service. On return to Panama crew very patiently and professionally handled an extremely difficult business class customer. Pilots English very good and informative announcements. Both ways on newer Embraer 190 with 2x2 seating. Return plane had business class seating but coach service.
Seat TypeEconomy Class
Value For Money 12345
yes
1/10

Copa Airlines customer review

(United States)

Had a straight through flight from LAX to Tocumen Airport in Panama. The seats were extremely tight and not comfortable for the length of flight. LAX to Panama one of the flight attendants was extremely rude and aggressive in her interaction with me and some other passengers. However the flight coming back the attendants were a little bit nicer.
Seat TypeEconomy Class
Value For Money 12345
no
na

Copa Airlines customer review

(United States)

LAX to Panama City return. I had purchased my airfare 3 months prior and when I checked in 3 hours early for the return they said they were bumping 25 people due to overselling and weight restrictions. They stated they were going to ask for people to give up seats for those who truly needed to fly. They only called for volunteers once and in Spanish so 2/3 of the flight didn't understand. They were rude and had no compassion. A few of the others that were supposed to have got bumped got on the plane. I had priority on the list and yet other people got on that were far down the list. Copa Airlines said they had the right to determine who got on the plane by their own guidelines - who they wanted to bump they bumped. They bumped me for a full 24 hours and the whole situation was unacceptable and appalling. Now I have a $400 voucher on Copa and I don't even want to set foot on the airline.
Seat TypeEconomy Class
Value For Money 12345
no
8/10

Copa Airlines customer review

(New Zealand)

The staff at the check in at Santiago were the worst I have ever experienced at any airline. We had advised our connection would be close and arrived 80 minutes before the plane left and they had sold our seats! We had paid 5 weeks in advance and as a result were left for another 12 hours at the airport till the next connection had to pay penalty on change and airport tax and we were supposed to be in transit to Havana. As we are both in our late 60s and speak limited Spanish this was disgusting. The staff on the plane were great - disappointing that check in staff let them down.
Seat TypeEconomy Class
Value For Money 12345
yes
7/10

Copa Airlines customer review

(Argentina)

BUE-PTY-HAV. Both flights punctual and the crew was very polite. Poor leg-room and the entertainment is not so good.
Seat TypeEconomy Class
Value For Money 12345
yes