Copa Airlines

We flew business class on 4 flights to and from Brazil and it was well below Air Canada's economy class in all respects except the size of the seat. The one good thing was that the flights were on time. I am a frequent flyer I've flown with many airlines and this was the first time I found airline food (or any other food) utterly inedible. I shudder to think what was served in the economy cabin. There was virtually no entertainment on offer unless you count an overhead screen showing one boring movie. We flew on points so I cannot judge value for money.

Recently returned from 10-day business trip to Santiago CL. Flew LAX-PTY-SCL-PTY-LAX all in Clase Ejecutiva on 737-800s. Overall was very pleased with Copa their punctuality and their service. The PTY hub is easy to navigate and the Copa Club fine. While 6+ hours per segment in a 737 might seem tight the aircraft is comfortable and the lounger biz seats are not too bad for sleeping. The meals and snacks are ample. The drink runs are frequent. The cabin crew was attentive. The IFE was OK (only 4-5 recent movies). Overall a great experience and the UA MileagePlus bonus miles a huge benefit. Will make this my airline of choice for Central/South America.

We flew Copa round-trip business JFK-SCL with a change in Panama City both ways. Older 737 with no personal screen for JFK-PTY segment. Other 3 flights we newer 737-8 with ambient lighting and personal screens. Food was decent orders were taken by crew before take off. Crew friendly thanked us personally for flying Copa. Seats were comfy but not lie flats. Were given passes for VIP Lounge in JFK and SCL used Copa lounge in PTY. Flights left close to schedule made all connections. Early arrival in SCL and JFK!

Flew to see my sister in Bogota Colombia and my route was: LAX-PTY-BOG in Copa Airlines B738NG. BOG-CTG in Copa Airlines Colombia EMB-E190. BOG-PTY-LAX in Copa Airlines B738NG. MileagePlus Member. All flights were class B on seat 18A (except E190). Very clean livery inside and the new 738NG's are excellent with the Sky Interior that changes color according to outside and very hip with all the inflight entertainment there is not A/C outlet but you do have a USB so if you have the cable then you can charge your device. The staff were very friendly and always checking to see if the passengers were comfy enough or if they needed anything else. The food was not that good I know that airplane food is not supposed to be the most gourmet thing there is but this "sandwich" didn't have any sauce only a sausage on a hard hot piece of bread - not what I had in mind. Copa Club is really nice in PTY though it's full of people always. I found the cost of the total trip not that expensive actually kind of low with the whole round trip being $571. I would definitely fly again with them since they are part of Star Alliance and I am a MileagePlus member.

Business class JFK-PTY. Brand new plane. Comfortable. Friendly staff greeted us by name. Reasonable entertainment choices. On time. Their website worked well for seats and meal. No complaints.

My husband and I flew from the Dominican Republic to Panama and again from Panama to the US. We hadn't heard of Copa before and were both a little hesitant but we were pleasantly surprised! My husband was really sick and the flight attendants (all three) went out of their way to make sure he was as comfortable as possible. The food was good the ride (to include landing and take off) was smooth and we were only about ten minutes off schedule. I cannot exaggerate how good the customer service was. I would recommend this airline to anyone who asked.

Will never fly Copa again. Mechanical error with our departure plane which caused us to miss first day of our vacation. During delays the staff were very rude and not forthcoming with any information about the delays. We were stuck in an airport for 7+ hours and all they did was give us a $10 food/drink coupon! Once on our flight and in the air the staff didn't speak English and I was actually told that there was no bottled water hours later I saw this flight attendant carrying a whole case of Dasani water. There's no in flight wifi. Will not fly Copa again.

Pleasant staff decent food more space than US carriers but no advance online abilities for check-in menu was printed with duplications and reversals and the same one handed to almost everyone in business.

JFK-PTY-LIM and LIM-PTY-PUJ. First time used COPA airline in May 2014. Bad experience from the check in at JFK took a very long time to check in was bumped from exit row seats to the back rows because we don't speak Spanish. We missed a connection in LIM on a return from Cusco due to delay caused by Avianca airline. Got to check in line 30 minutes before departure time and agent refused to check us in he directed us to use public phone to change our flight. No help there! Very poor customer service.

Flight 142 PTY-SJU 4/13/2014. A partially owned subsidiary of United manages to charge high fares while providing substandard service. I've flown COPA on half a dozen South American itineraries out of San Juan and it is almost predictable that something untoward will happen. We are used to the indifferent personnel inedible meals second rate "business" lounge business-class seats that don't recline and baggage that "misses" perfectly legal connections. So we should not have been surprised about our experience on our scheduled flight from Panama City to San Juan yesterday. We were denied boarding due to "overbooking" - on a coach leg of an otherwise business class itinerary (there were no business seats available when we booked). The rationale offered by the gate agent (we made the reservation more than a month ago) - you should have known when you couldn't get your seat assignments on line that you were on an overbooked flight! After considerable discussions around the unacceptability of spending a 24 hour period in Panama City we were booked on a supposedly unavailable evening flight to San Juan. So after an additional seven hour layover at the mundane Panama airport cum duty free strip mall we were on our way. Oh and the gate agent upgraded a single seat for each of two bumped couples. The trip was otherwise uneventful. The meal was as expected poor both in business and economy. Bottom line COPA was a better airline before United bought Continental. Despite convenient schedules and relatively new equipment from a passenger experience point of view it does not deserve a three star rating.