Copa Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 337 reviews
4/10
3 star Skytrax Rating
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7/10

Copa Airlines customer review

(Brazil)

MAO-PTY-MAO in Business class. I can say that Copa has a very consistent product but their business class model is ageing and not worth the price paid no PTVs seats are 80s model does not recline properly. On embraer aircraft you feel cramped even in business FAs provide blankets and pillows for everyone take your orders on arrival with welcome drinks. Food is good you get entree main dish and deserts the service is friendly but will avoid spending my money on Copa business class they say they are fitting their newer planes with ptv and skyinterior I hope they are.
Seat TypeBusiness Class
Value For Money 12345
yes
10/10

Copa Airlines customer review

(United States)

PTY-CUN. Good experience on all counts. The crew was very warm and accommodating the seat was comfortable but standard for premium class. The food was well prepared and presented. Overall a god solid performance.
Seat TypeBusiness Class
Value For Money 12345
yes
9/10

Copa Airlines customer review

(United States)

I few to Panama from LAX in business class and it was the best flight I've taken. As a Continental mileage plan member I was able to wait in the Admiral lounges in both airports. The food beverages and service exceeded my expectations. We had so many food courses on the flight back to LA that I could not eat it all. Very comfortable seats and fabulous flight attendants.
Seat TypeBusiness Class
Value For Money 12345
yes
9/10

Copa Airlines customer review

(Spain)

They offer good service and good prices. I travelled last year from Panama City to Los Angeles in business cabin and everything was perfect. Flight attendants are very helpful and friendly. Catering is very good they offer you a wide selection of food and they have a good selection of drinks.
Seat TypeBusiness Class
Value For Money 12345
yes
9/10

Copa Airlines customer review

(Germany)

San Jose Costa Rica to Panama and Panama to Orlando. Both flights very enjoyable. Friendly crew spoke English very well complimentary beverage and hot meal service even on the short segment to Panama. Spotless Embraer 190 and 737-800 aircraft's with decent legroom. Both flights on time. Baggage loading took over 30 minutes but would definitely travel Copa again.
Seat TypeEconomy Class
Value For Money 12345
yes
5/10

Copa Airlines customer review

(United States)

ORD-PTY-SJO: ORD-PTY: older 737-700. Interior was very dated and the seating cramped with a very tight pitch. Old tired seating. Crew polite and efficient though their English (inc'l captain) was weak. IFE was a joke you could barely see the LCD screens. PTY-SJO on an E-190 which was a nice aircraft. More generous space and a more professional crew. SJO-PTY-ORD: Check-in at SJO is an ordeal. SJO-PTY segment was a late flight and was delayed as a result. Equipment was a newer E-190 very nice a/c. Excellent crew very polite and helpful. PTY-ORD segment delayed one hour with no announcement. Ground crew rough and unfriendly. 737-700 in a little better shape than outbound; but still worn seats and very cramped. Captain and crew spoke good to excellent English. Food was okay - typical airline fare. Not sure if I'll go with them again: dislike the flight schedule and so many hours in old cramped plane.
Seat TypeEconomy Class
Value For Money 12345
no
8/10

Copa Airlines customer review

(Trinidad & Tobago)

Trinidad to Rio return. Food was typical airline fare and service was excellent. I ordered vegetarian food it was not on board but the crew made something up for me that was excellent. Cabin crew were polite. Seating was ok and I will definitely use them again.
Seat TypeBusiness Class
Value For Money 12345
yes
8/10

Copa Airlines customer review

(United States)

Los Angles to Tocumen and back and was completely satisfied. The 737's were in top shape inside and out. Food was typical airline fare but the service was excellent. Cabin crew were polite but they need more English speaking personnel. Seating was tight so placement at the central Exit door was appreciated on the return flight. I will definitely use them again.
Seat TypeEconomy Class
Value For Money 12345
yes
8/10

Copa Airlines customer review

(United States)

Los Angles to Tocumen and back and was completely satisfied. The 737's were in top shape inside and out. Food was typical airline fare but the service was excellent. Cabin crew were polite but they need more English speaking personnel. Seating was tight so placement at the central Exit door was appreciated on the return flight. I will definitely use them again.
Seat TypeEconomy Class
Value For Money 12345
yes
9/10

Copa Airlines customer review

(United States)

IAD-Bucaramanga Colombia. Every flight was on time or early. Service was excellent with an airline rep being designated to lead us from point to point in Bogota on our way home for a short connection time. While the planes were not the most modern food quality was so-so but all 5 of our fights were like clockwork hampered only by the (USA required) secondary screening required prior to boarding our final flight to IAD which certainly mucked things up a bit but didn't delay our arrival time.
Seat TypeEconomy Class
Value For Money 12345
yes