Copa Airlines

Flew Copa Airlines from Lima to Panama City. Flight was the first of a multi journey including flights with another company. Boarding was organised in groups. Plane was very clean with individual IFE with very good content for a 3h15min flight. Seat pitch was excellent as well. FAs very helping pax with cabin lugage, all well groomed and smiling. Light and tasteful lunch was served with one drink service. I watched a movie and listened some music and time passed quickly. I have to say I was impressed with service by FAs who carefully pushed trolley through the cabin, made eye contact with pax, smiled and promptly answered call buttons. I was left with the impression of well trained stuff who like their job. If there was inflight wifi it would be perfect 10. Definitely the best short haul flight in years.

✅ Verified Review | Lima to Havana via Panama. I flew this airline many times before in economy class but this time I decided to treat myself and upgrade to business. To my disappointment the aircraft I flew was old - there was no entertainment system, the seats were hard as rock. Cabin service was good, food was okay I guess, for the price paid there is not much to complain.

✅ Verified Review | All in all, a superb airline. Flew from Montreal to Havana via Panama. New aircraft, punctual, excellent crew and no drip-feed pricing (all meals and baggage included. United, I am looking at you). Seamless transit at Panama which is a great hub if one is travelling to Latin America or the Caribbean). Vegetarian meals catered for and not bad at all. Overnighted in Panama on way back and bid for an upgrade to business which was excellent value). Exemplary service on 5.5h sector to Montreal. Offered a 15 yr old anejo gran reserva rum after main meal service. Nice. Copa lounge a bit basic but brand new terminal under construction at PTY. Definitely recommend Copa Airlines.

✅ Verified Review | San Francisco to Panama and my first time flying Copa Airlines and I was impressed. We flew on a new 737-800 with the Sky Interior which has bigger windows and a much lighter interior. The service was very friendly and the food quality and presentation quite good. The layout is a very comfortable 2-2 configuration with great pitch given that this is a 737. The seat had a decent recline. The IFE system is ok albeit had only 6 movies to choose from. The touch screen is not very responsive but easy to use. Here comes the problem. This is a great plane for day flights. However, our flight from San Francisco to Panama is a 6:30 hour overnight flight and sleeping on these seats is a bit of a nightmare. Reminds me of the old days, prior to flat beds. Overall very pleased with Copa, but will be looking forward to the return day flight more than this overnight one.

✅ Verified Review | Los Angeles to Cartagena via Panama City with Copa. Good flights and service all around. The Panama City hub is pretty efficient although it has its shortcomings. It's too small for the traffic it has to handle due to the success of Copa and Panama as a transit point for Inter-Americas traffic. Los Angeles - Tocumen jets were new and the service in the front of the plane was attentive and the food service was adequate for the length of the flights. The seats may not be the latest and greatest lie flat seats but that's OK given the price paid. PTY-CTG jets were less well appointed but for under an hour it doesn't matter. The crews on all 4 legs of this trip were great and entirely bilingual. The only reason I don't give the airline a 10 is the seats in the Clase Ejecutiva are a bit, shall we say, firm.

Panama City to Cartagena with Copa Airlines. Flight departed on time and the same can be said of the arrival. I appreciate how even on a quick flight like this passengers were still offered complimentary sandwiches. Staff were kind, and the seats were fine.

✅ Verified Review | Copa Airlines is a great airline which can serve as a model for how US airlines could improve their reputation. 1) Staff and flight attendants always friendly and courteous, 2) Free luggage on all flights, 3) Free drinks in coach - same as offered in first class, and 4) snack and full dinner for six hour flight. COPA and the other major Latin American airlines offer service amenities that US airlines claim they cannot afford. When flying to Latin America, skip the American carriers - they usually codeshare anyway with the Latin American airlines.

✅ Verified Review | We bought our tickets 6 months ago to Panama. Yesterday was our return flight from Panama to Medellin and we arrived at the airport at 3.30pm for check in (our flight departure time was 6.52pm). At the check-in counter we were told the flight was oversold and they couldn't assign seats to us because we didn't do "web check-in". We explained we had not had access to the internet and that's why we arrived at the airport early. She called another coworker who told us we had to wait until 6pm when the flight closed to see if there were seats available. They kept us waiting for 3 hours. It was not only our flight to Medellin, the one to JFK was oversold, a couple behind us in the check in line had the same problem. Very unprofessional service and very disappointing experience with Copa Airlines.

Comfortable uneventful Copa Airlines flight from Toronto to Panama City. A simple but tasty meal was served as well as drinks all free of charge. As the flights time is approximately 4.5 hours another one or two rounds of drinks would've been nice. The flight attendants were friendly and helpful. Each seat has an individual IFE. although the selection is rather limited it's still adequate for a mid-haul flight.

✅ Verified Review | Bogota to Quito with Copa Airlines. A short flight of a little bit more than one hour. Flight CM661 departures normally from gate 47 which is located at the end of a very long corridor. Boarding was on time and swift. The plane, an Embraer, has a configuration of 2x2 for the whole plane, the pitch between seats is not as tight as in other types of aircraft. Inflight service is good and it includes dinner plus limited selection of liquor and wines. No personal TV screen. Seats come without foot rest. Be aware that even the airline marks luggage for Business or top status Star Alliance members as Priority, it doesn't arrive faster than other passengers bags.