Copa Airlines

✅ Trip Verified | My flight to Santiago was mediocre but uneventful apart from almost missing my connection in Panama because the flight was delayed. I was forced to delay my return to the US and went to the ticket office to change the flight date. I was told that I had to pay a $300 penalty, and lose the premium seats I had already paid for, another $160. When I tried to reserve my seats on-line, I was notified that I had also lost all customer services. I contacted the airline and basically was told that it was their airline, their rules, and I could pound sand. What type of airline punishes passengers in this way? I have flown all my life, all over the world in numerous airlines and have never encountered anything like this. Needless to say, I will never fly on or recommend this airline to anyone, unless he is willing to be ripped off.

✅ Trip Verified | Panama City to Miami and my bag came out damaged. I knew I had to claim the damage immediately upon arrival. In the arrival hall in Miami, there was no counter for Copa Airlines, and some staff told me Copa only had a desk in the departure hall. It was around 22.30 and the departure hall was almost empty. I didn't find any office, and some staff told me there was none. I went to the hotel,and got on a 8 day cruise the next morning. To travel back home again, I had to buy another suitcase. The next week back home again, I found on Copa website that I could claim the damage online. No reply came, and the only way I could find to get in contact with them, was via Twitter. They don't hand out numbers or mail addresses. In order to finally get the response from them, 2 months later, I had to provide them with another email. They then said that I should have made the claim either at the airport or claimed it online within 7 days after. If you enter www.copaair.com, then find Customer service, then Customer care, and then Baggage where you can click on "claim here", the form to fill out opens and there is no information about that it should be done within a certain time limit. I believe that Copa Airlines has a sneaky way of not taking responsibility for their failures.

✅ Trip Verified | Panama City to Los Angeles. I have flown Copa Airlines almost since it started decades ago. Now the flight attendants' English is quite acceptable, which was an area of complaint years ago. The plane had normal comfortable seats for a 6-7 hour flight. Previously this flight always had pillows and blankets for each seat. Not so now. I gave my blanket to a fellow who had requested one and always was told: "I will check", which never happened. Cabin crew not overly attentive but not indifferent. The food has declined in quality, though the choice of spirits is better. My complaint is the toilet cleanliness that is appalling.

✅ Trip Verified | Washington Dulles to Cartagena via Panama City. Surprisingly (to me) well-run, efficient airline. Ground and air staff very nice, very courteous. Four legs of trip, only one inconsequential delay. Of course, easier to have positive attitude when you're sitting in #2D (business class) rather than #31F (back of coach). Food decent, although ran out of our desired entree on two flights because we were seated in row 3 instead of rows 1 or 2. Apparently management had supplied exact number of meals and guessed wrong on passenger demand. Also, at least two of the four flights were older aircraft without some of the entertainment features touted in Copa's literature. And, on two of four flights, seats didn't recline. Baggage handled properly, came quickly on conveyor. Absolutely would fly with them again, esp if they were to upgrade the awful Copa lounge at their hub airport in Panama City.

✅ Trip Verified | Panama City to Guatemala City. They lost my luggage and acted like it was my fault. Horrible customer service. IVery rarely do airlines lose luggage but when they do they never expect the customer to de-escalate the situation. They don’t even offer money back for the things I’ll have to buy for my trip now, which is standard. Hopefully the insurance I bought through my booking agency will cover it. Save yourself the headache and go through a reputable airline, or don’t check bags at all.

✅ Trip Verified | Panama City to Mexico City. It was a great surprise fliying with Copa. Easy web check in at Copa website. At the airport fast lane dedicated to passengers who have already made check in. Friendly staff in ground and air. Nice breakfast for a medium haul flight, Easy connections and all flights on time. Copa Airlines is more than expected.

✅ Trip Verified | Newark to Guayaquil via Panama City. Horrible airline, avoid at all cost. Managed to lose luggage during a 3 hour layover in Panama City, their primary hub. Both flights were arriving / departing on time so no excuse for misplacing the luggage. Called the customer center of Copa Airlines, was told “it’s not our fault that your luggage was lost. Here we are on 10 day vacation in rural area of Equador with literally not even a change of underwear or a toothbrush. Never again will I fly this airline.

✅ Trip Verified | Yet another miserable flight with Copa from Mendoza to Panama. An almost 7h trip on a so called business class which does not even deserve the name on a plane that doesn’t even offer a screen for a movie (feels like the 80s). This time not even an amenity kit was available so it makes you wonder where the business class fare went to. The only thing complete is the price they charge! Even for economy this service would be in the lower tier.

✅ Trip Verified | My flights to and from Guatemala City from Chicago O'Hare via Panama City, Panama, were fine, all in all, if nothing spectacular. The fare was cheap. Several decent meals were served, along with complimentary beverages (soft and adult). The old Continental planes they use are solid and fairly comfortable, except for there being only one pair of lavatories at the very back for the entire economy section. A steady stream of people went back and forth to visit them--no matter whether the "Fasten Seat Belt" signs were illuminated or not. They were on for the entire flight back from PTY to ORD, for example, and the flight attendants never stopped anyone from wandering around the cabin. In fact, a lot of the passengers exhibited a general lack of flying savvy. The flight from PTY to GUA was delayed for over an hour and a half, as one of the flight attendants swore she heard pounding (golpes) coming from the luggage hold. We never saw any stowaways and were only told that a "suspicious suitcase" had been found and removed. Very strange. I'm not a nervous flier, so it all struck me as kind of amusing.

✅ Trip Verified | Panama to Buenos Aires. The business class offer is the worst in the continent. The cabin is not really adequate for an overnight flight if you expect to land and get to work. The seats do not allow a good sleep as the almost do not recline. The offer on amenities is poor and the company saves on every corner. Don’t expect wine or champagne at the start of the flight, don’t even look for earplugs inside your amenity bag, you’ll have to bring your own. They forgot it’s an overnight flight and seem to not understand the need of the customer to have a silent night while the alley is full with trolleys. Everything is cheap but the ticket price! The service is miserable, and comfort offered is not up to the level expected for a business product and for the price they charge. The food offer is poor, the quality of the wines also, the service in general simply sucks! The attitude is the typical found in all Copa flights,we don’t care, if you don’t like it don’t fly. Sad enough I knew it but had to take it as it was the only option for this tight itinerary. Last time I flew, which should’ve been the last, they still had earplugs! So God help me and make this one really the last one.