Condor Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 461 reviews
4/10
3 star Skytrax Rating
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6/10

Condor Airlines customer review

(Italy)

We took Condor from Frankfurt to Cancun and back (10 hours flight). Economy seats are too narrow with common TV monitors (ours was not working). You have to pay to get earphones for the movies. Staff nice except one stewardess who was quite rude and made you feel - since you were seating in the economy class - as the less important passenger on the plane.
Seat TypeEconomy Class
Value For Money 12345
no
2/10

Condor Airlines customer review

(Canada)

Vancouver Canada to Frankfurt. Hour and a half delay and the explanation was that some toilets weren't working and they couldn't fix it. I barely made my connecting flight from Frankfurt to Dubai and my luggage didn't make it I had to wait 2 days for it to be sent to Dubai. I was flying comfort class so I didn't have to join the big queues but staff at the check in counters were not friendly at all. I would not fly Condor again.
Seat TypeEconomy Class
Value For Money 12345
no
1/10

Condor Airlines customer review

(United States)

Family member due to fly out of Seattle on Thursday eve at 6pm-ish to Frankfurt for connecting flight to Paris. The flight from Seattle was delayed now it is Friday 12.30 noon flight still has not departed no answers as to why. Heading to a 24-hour delay? Or more? Condor had to send people to semi-local hotel for night passengers back at airport around 9.30am Friday morning and still waiting for their flight. Of course connecting flights to other destinations all missed. Ripped off at baggage check-in at Seattle one suitcase weighed 1 pound too much another 2-1/2 pounds too much cost $60 extra. Beware of baggage weight!
Seat TypeEconomy Class
Value For Money 12345
no
10/10

Condor Airlines customer review

(Puerto Rico)

Frankfurt to San Juan Puerto Rico on a 767-300 and 9.5 hours flight. Boarding in Frankfurt is at horrible C1-C4 gates or ghetto gates of FRA Airport. Condor's computer system seems to be old and out of date since it takes a long time to add passport information. Flight was wonderful and service excellent. Flight Crew works hard and food was very good and tasty. By far better than US Carriers. Condor has a quality product and tough carry-on policy. It is the same no nonsense approach as British Airways on carry-on and it works. Seats are a little cramped in regular economy but recline very good. For the price of $350 from FRA to SJU it is above expectations.
Seat TypeEconomy Class
Value For Money 12345
yes
1/10

Condor Airlines customer review

(Canada)

We took Condor to Frankfurt. First of all the plane was 2.5 hours late taking off from Calgary and we missed our connection from Frankfurt. Staff not helpful at all they were sending us all over Frankfurt airport - which is another disaster. If you can help it never fly through it! Plane was at least 25 years old with very narrow seating common TV monitors bad food and bad service. Return flight was just as bad.
Seat TypeEconomy Class
Value For Money 12345
no
9/10

Condor Airlines customer review

(United States)

We flew from BWI to Rome via Frankfurt on August 6-7 2012. After reading reviews about Frankfurt I was worried but Condor did a great job diverting us to a bus so we could travel directly to passport control and our new gate. The layover was 1 hour and 5 minutes and the transfer took only 15 minutes. Fortunately both legs departed and arrived on schedule. The plane itself was fine. The crew was efficient and came by frequently. The only complaint is minor - the seats seem very close together in economy class. Also the TVs were in the centre aisle so it wasn't a great view for those of us on the sides. However I would recommend Condor because we didn't have any problems with the flights or the Frankfurt connection and the price was better than other airlines.
Seat TypeEconomy Class
Value For Money 12345
yes
10/10

Condor Airlines customer review

(Germany)

I just returned on DE 4067 from FAI to FRA and have nothing to complain about. Our flight from FRA to FAI in July was on time no checking of carry-ons at the gate easy boarding and overall a wonderful flight. The cabin crew were very nice professional and helpful. I am 1.95 m (6'3") and book Premium Economy to have more room - and it is worth the money. Sure the food is typical airline fair but it's edible. Our return today from Fairbanks was on time and fast.
Seat TypeEconomy Class
Value For Money 12345
yes
1/10

Condor Airlines customer review

(Canada)

Halifax to Frankfurt return. Late leaving Halifax by 2 hours but the worse thing was that Condor had us on the plane for over an hour with no air conditioning and no information. We missed our connecting flight to Amsterdam. Lucky for me I have Star Alliance gold status so the rebooking with Lufthansa was easy. Return flight was a disaster. Again 2 hours late. We couldn't get checked in through Lufthansa out of Budapest. Frankfurt check-in was an awful experience with long lines and little information. The seats are small and the entertainment system is prehistoric. Condor overbooks its flights so there is a fight to get someone to miss their flight. The passenger waiting areas were crowded and poorly organized. The return flight included two passengers conducting their own personal "rave" on board. No one spoke to them or seemed concerned. While you can save some money flying Condor I question whether the savings are real or even worth the hassle.
Seat TypeEconomy Class
Value For Money 12345
no
1/10

Condor Airlines customer review

(Canada)

We just got back from our trip to Europe flying Condor to Frankfurt. The troubles started at check-in at Calgary Airport when my family of 4 was booked separately. Finally they sorted it out but the flight was 2.5 hours late taking off and we missed our connecting flight in Frankfurt. There Condor staff were very unhelpful told us we are now Lufthansa's problem sending us around the airport. The airplane was at least 25 years old with common TV's very narrow seats bad food and un-caring staff. I would not recommend flying with Condor at all.
Seat TypeEconomy Class
Value For Money 12345
no
8/10

Condor Airlines customer review

(United States)

We booked a flight from FLL-FRA for 4 passengers and upgraded two of us to Premium Economy. Going over our luggage was perfect but coming back they charged us 100 Euros in Frankfurt. Check in at the gate was unprofessional and the way we were asked to step around the corner and put our carry on luggage on a mere kitchen scale was unprofessional. Would I recommend Condor? With some reservations.
Seat TypeEconomy Class
Value For Money 12345
yes