Condor Airlines

Flew Halifax - Frankfurt economy class Sep 2012. Flight was 3 hours late departing seats were rather cramped. Flight attendants helpful but meal was terrible: partially re-heated ravioli. Breakfast and In-flight entertainment ok. We missed our connecting flight to Rome and had to take a later flight. Condor staff were somewhat helpful directing us at Frankfurt but could have done better. Heard from a family member that Premium Class was much more comfortable on the return. However I'd be very hesitant to use them for a transatlantic flight again.

Flew from Frankfurt to Seattle. Had my baby with me so was worried about comfort. Staff were excellent and provided a bassinet. They were helpful and friendly. Seats are a bit cramped but still comfortable. Food was pretty good. No personal TV. Enjoyable flight overall.

Vancouver to Frankfurt - 8th Sep 2012. I read the reviews before I booked and knew Condor was 'very average'. I think 'very average' is being kind to them. It was the worst flight we have ever taken. The plane was late to take off. OJ was spilt in the overhead locker above our seat by another passenger. When I asked the staff to clean it (it was leaking down onto us) they were not happy to oblige. They did a lazy job and when the plane ascended and through the remainder of the flight OJ continually leaded down on to us. Then cabin staff spilt coke on us. No apologies. Food was sloppy macaroni cheese. Inflight entertainment was an aisle monitor approx every 5 rows. The movies were preset with the 1st being in English the 2nd in German. Very old movies. Staff extremely rude. Seats uncomfortable and tight. When we arrived in Frankfurt the plane stopped a long way from the terminal and you have to be herded and crammed into a bus and transported to the terminal. If you are on a tight budget and the flight is not an enjoyable part of your holiday - then fly with Condor. But if being comfortable and the flight be a happy holiday experience - then do not fly with Condor.

Vancouver to Frankfurt 1-10-12. Frankfurt to Vancouver 13-10-12. Cabin staff on both trips exceedingly rude. Water was poured down my arm and I was told I held the cup wrongly. The food is okay but water service on return trip very poor and I can't get over how rude the cabin staff was on the trip yesterday. At one point we were told that if we wanted more comfort we should travel in a more expensive area. I was travelling from Copenhagen yesterday and in Frankfurt I was sent to 4 different stands to get a boarding pass. Condor appears to be in total chaos in Frankfurt.

Vancouver to Frankfurt and Frankfurt to Vancouver. I read the reviews prior to flying so I was at least not completely caught off guard by the shabbiness of this airline. The Vancouver to Frankfurt leg of the trip was 'ok' but Frankfurt to Vancouver is where the horns came out. The gate at Frankfurt is very disorganized and the service could not be more rude and unapologetic. I was prepared with one carry-on and a laptop. In Frankfurt be prepared to wait 2 hours in a crammed lineup at a very shabby gate even if this a connecting flight and you luggage has been previously checked in. The economy section of the plane is laughable. I'm 6'-2" so had no leg room at all. I had to sit on my side and tilt my legs towards my girlfriends space. I fell asleep once on the flight and was awoken by a food cart being slammed into my knee cap. I was offered a very brief apology. The food was edible which is the most you can say for any airline. They provide you a small bottle of water when you first get to your seat and offer ample drinks on the plane. No complaints with food or drinks. In flight entertainment is very poor. They have common outdated TV's above the left and right seating (none in the middle). Screen visibility is poor and they charge for headphones so bring your own. The movies that are played are older meaning they have been released on DVD/Blu Ray for the past few months. I would only recommend this airline for struggling families on a budget. If you are a couple with no kids or single I would suggest to book Premium Economy Class or go with another airline.

DE2067 Anchorage (Alaska) to Frankfurt 11th September 2012. At the gate everyone rushed forward as soon as the first call was made obviously desperate to board first as soon as their own class or seat row was called. It was difficult to get through the crush. The girl on the desk said "It's always like this"! Why don't they do something about it? Once on board we realised why - it was a bun fight for overhead locker space. Despite a supposed restriction of one carry-on bag some people had 3 and some were huge. Oversize bags were just left hanging out of lockers for the flight crew to sort out. It was absolute chaos and we finally took off an hour late. I thought Expedia had ordered a veggie meal for my wife as my e-ticket said it had been 'requested' but apparently this is not the same thing! The stewardess asked if I had paid for it which I hadn't so we weren't getting it. Turns out you have to pay extra for a veggie meal (or any other special diet). Never ever heard of this before on any airline ticket for which meals are included. The seats in economy were narrow and uncomfortable (impossible to sleep) the TV screens were few and very small the washrooms dirty. To top it all after disembarkation at Frankfurt we had a 20 minute bus ride to the terminal. Then we had to walk about 2 miles right across the airport and even go through security again despite being transit passengers before catching our connecting Lufthansa flight to Manchester which we only just made although the layover was nearly 2 hours. Why can't Condor/Lufhansa (both German) connections be simpler than this? The only good points were that they did make up time on the flight (lucky with the prevailing winds I guess) and they didn't lose our luggage! Oh and they were at least cheap.

On 08.23. of this year my wife and our 3-yr old daughter were supposed to be on the flight 4049 from Seattle to Frankfurt at 6.05 pm. After five hours of waiting they were told the flight was cancelled. The staff at the airport wouldn't say much more than that the passengers should call a phone number in Chicago tomorrow morning at 9 am. In five hours at the airport they were not offered a glass of water let alone a snack. That same night I called Condor's main number and asked for more information about the flight. I was told to go to the airport and ask for more info there. When I said I'd just come back from there they hung up. In the morning the Chicago number was useless. Since Condor wasn't helping I had to buy new tickets due to my wife's further travel arrangements. Buying a ticket 3 hours before the flight tends to double the cost. In the end we ended up paying an additional $1200. That was the most expensive "Condor" flight ever.

FRA-YVR Comfort Class 2 seats middle row middle aisle. The crew from the moment we boarded until the moment we departed were fantastic. Great seats lots of room. Lots of nice touches printed menus crisp linen amenity kit headsets large pillows and quilt etc. Food and wines were above average quality and the quantity goes back 20 years in airline product. In my opinion the f and b was better than both Lufthansa and KLM and I am making reference to their Business Class product. I would recommend this airline to anyone as long as they travel in the front cabin.

We arrived at the gate to find a huge queue and it took us an hour to get to the counter. When we did get there we found that Condor had substituted the plane a well worn 757 so instead of the flight we had expected and paid for this plane did not have any service differentiation and the entire plane was cramped economy. To make matters worse they had just one individual handling the tickets who had to re-ticket the entire plane. The queue was horrendous and while I was upset I also felt sorry for this young lady who had to bear the brunt of upset customers. What struck me was the indifference ”the plane has been changed here are your new tickets". No explanation no “sorry for the inconvenience” - nothing. We were herded on to a bus to be taken to the plane and when we got there the plane wasn't ready so we sat there in 36 degree heat with little or no AC for almost 25 minutes. Our seating on the plane moved from premium economy to a cramped window and middle and we sat there for almost an hour before the plane left the terminal. Once airborne the captain announced that this particular plane did not have the capability to fly direct from Frankfurt to Halifax so had to divert to Manchester and spend another hour on the ground refuelling. During that time crew suggested we stay in our seats and refrain from using the washroom unless absolutely necessary. An hour after takeoff they served the meal. By that time we had been on the plane 5 hours and during that time the only thing they had given us was a glass of water/juice. I did notice however that the crew were snacking all through this time. We arrived in Halifax about 2.5 hrs late after being on the plane for almost 10 hours. What really struck me was the indifference of the staff and crew.

We arrived at the gate to find a huge queue and it took us an hour to get to the counter. When we did get there we found that Condor had substituted the plane a well worn 757 so instead of the flight we had expected and paid for this plane did not have any service differentiation and the entire plane was cramped economy. To make matters worse they had just one individual handling the tickets who had to re-ticket the entire plane. The queue was horrendous and while I was upset I also felt sorry for this young lady who had to bear the brunt of upset customers. What struck me was the indifference ”the plane has been changed here are your new tickets". No explanation no “sorry for the inconvenience” - nothing. We were herded on to a bus to be taken to the plane and when we got there the plane wasn't ready so we sat there in 36 degree heat with little or no AC for almost 25 minutes. Our seating on the plane moved from premium economy to a cramped window and middle and we sat there for almost an hour before the plane left the terminal. Once airborne the captain announced that this particular plane did not have the capability to fly direct from Frankfurt to Halifax so had to divert to Manchester and spend another hour on the ground refuelling. During that time crew suggested we stay in our seats and refrain from using the washroom unless absolutely necessary. An hour after takeoff they served the meal. By that time we had been on the plane 5 hours and during that time the only thing they had given us was a glass of water/juice. I did notice however that the crew were snacking all through this time. We arrived in Halifax about 2.5 hrs late after being on the plane for almost 10 hours. What really struck me was the indifference of the staff and crew.