Condor Airlines

I had a round trip from Santo Domingo to Vienna. The low price almost makes up for the short comings of the service. It's not all Condor's fault though. I booked through Travelocity and Condor would not allow me to directly upgrade or reserve seats. They referred me back to Travelocity and Travelocity said they couldn't do anything go through Condor. The limits on baggage weight are a mixed blessing as there wasn't a big hassle loading the plane with filled overhead compartments. Check your carry on weight as you check your luggage so you don't have to pay extra when at the gate as I saw several other pax doing. I appreciated the rule much more during the trip than before the trip. I had read about the advantages of the Premium Economy and Comfort class and I believe it would be worth it but I was comfortable in my aisle seat in Economy and I'm over 6' tall. I can imagine others that wouldn't be. On board the service was exceptional in comparison to the price I paid. The food was better than most airline meals I've had in the past few years. If you're flying on business I'd recommend a different carrier though. Another issue is that the Condor hub at Frankfurt is in Halle C so it's a long jog from the feeder Lufthansa flights and another security screening. Part of the low price is that the pre-flight services are minimum. They don't start processing for a flight until immediately before it departs. As far as the entertainment my iPad had more than 75% of its charge when I arrived as the inflight system was interesting enough though really dated.

Condor started direct service to Seattle 2 years ago. In that time one would expect that this no-frills partner of Lufthansa would have corrected some of the service and comfort complaints. Not so - although I booked well ahead (in Feb.) for a July flight booking took place in Germany. As a native speaker that was no problem for me but American tourists take note. Check-in was fine and the SEA staff very helpful. Once we got seated in the waiting area a Condor employee kept snooping around looking for over-stuffed and probably over-weight carry-ons. The long flight on an older-model 767 was uncomfortable. Tight seating poor air supply (no separate air vents) cabin heat and tiny old-fashioned TV screens. These were outdone by what must be the worst airline food we have ever been served! Personnel would pass out little 4 oz cups of water or soft drinks from time to time sometimes with a tiny ice cube quickly melting. Beer as I quickly learned was 3 Euro and you got a tepid small can. We bulked up for the return flight - brought food along. Check-in at Frankfurt terminal was a silly circus of having to line up showing the boarding pass and then lining up a second time at the other counter doing the same thing. This time the 767 was a newer version with adequate TV more legroom and adequate temperate conditions. The food and drink however was even worse! One reason I chose Condor was the price as compared with other airlines. Although the cabin staff were very professional I cannot recommend this airline for its food and lack of comfort.

Flight back from Seattle to Frankfurt in Comfort - Business Class not Economy Plus. Plane was not full so I had two seats for myself which was great. As stated below the old reclining seat - no lie flat - are out of state- of-the-art but still quite comfortable so I got a good night sleep. The Lufthansa angled lie flat Business class (not the brand new one which is real lie-flat but not installed in all planes) did not give me a better experience. Food good as I often experienced not so good as when you leave Frankfurt but comparable to much more expensive airlines. Staff very nice and helpful a really good experience. Flight was in time and good. Entertainment system worked but outdated drop down TV but you can get your own DVD player in C-Class but only 4 uninteresting films. Preferred to sleep. When arriving at the baggage carousel my bag was already there (not so in Vancouver). I booked 1 day before I flew at half the price of British Iberia Lufthansa so it was very good value for the money. Will fly Condor again.

Flew from Montego Bay Jamaica to Frankfurt on flight 3163. It was 2.5 hours late. I missed my connecting flight to Geneva as a result of this. There were no condor agents to assist at Frankfurt airport. The food was not bad. Staff was friendly and kind.

Frankfurt - Vancouver. Not a state of the art Business Class similar to Business class 20 years ago but still quite comfortable with reclining seats. Condor Business Class is about 50 % of the Business fare of the normal Airlines and I booked 1 day before! Food superb better than many regular scheduled Airlines absolutely comparable to LH. Crew very friendly and nice. Toilets kept clean. Nice Details a rose for each passenger. Inflight Entertainment average you can order a personal DVD player.

Understand the rules and the process before you get to the airport to eliminate unpleasant surprises. We knew the strict weight restrictions for checked luggage and carry on items so there was no problem. Flying non-stop from Seattle to Frankfurt on a 767 in economy was 10 hours long with 2 edible meals and 3 second rate movies. We could have chosen to upgrade but knowing exactly what to expect we opted to use the money saved in Europe instead of getting a better airline dining experience and 16 cm of more legroom. If you need maximum creature comforts upgrade or chose a different airline. If you like to save. Money for more important things this may be the airline for you. We were satisfied arriving on time both coming and going.

5/8/2013 STR-HRG 12/82013 HRG-STR. Flights on time in Premium Economy middle seat remains free which is the main advantage premium meal is only a little bit better than in normal Economy amenity kit with socks etc. nice. Cabin Crew outbound nice and friendly inbound relay bad: like in former times on eastern European airlines the military style flight attendants. General advice: with a little bit more of extra attendance of the cabin crew the Premium Economy could be a Premium Product.

ANC-FRA Boeing 767. Flight good and on time but comfort and food awful. Overnight flight with no personal lighting meant cabin was very dark and I could not read at all for most of the flight. Main meal served was one of the worse I've ever had. No choice just pasta with dried and pretty solid tomato sauce.

Will never fly with them again. Check in took over 2.5 hours we arrived early huge lines but kept getting bumped out of line as they had to take other passengers who waltzed in late. They would pull them to the front of the line. They did this with 4 flights ahead of us. Hold you in a small lounge in Frankfurt like cattle no air- conditioning boarding is chaotic free for all. Seats terrible narrow and no leg room jammed in like sardines.

Frankfurt to Toronto on July 29 2013. DE1060. We arrived at our destination. Aside from that this airline caused us great frustration at every turn: (1) My wife and I were given incorrect directions and made to wait in unnecessary lines at our transfer. (2) They split up our seats so we could not sit together. (3) They lost our luggage. (4) They botched our missing luggage report. (5) Provided absurdly poor customer service whenever we tried to get help. Air travel is a complicated service and I expect that things will go wrong sometimes. The most important thing for me is how an airline deals with a problem when it arises. I have flown dozens of airlines all around the world and I can honestly say that Condor has been the worst by far. I would not recommend flying with them.