Condor Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 469 reviews
4/10
3 star Skytrax Rating
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8/10

Condor Airlines customer review

(United States)

Las Vegas to Frankfurt April 2013 Premium Economy. I had a rather pleasant experience with Condor something much better than I had expected. The seats were comfortable despite the lack of a headrest and had adequate legroom. Seating arrangement is 2-3-2 which is best when traveling with family. There is no barrier separating Premium Economy with Economy but this was no problem. As far as food all options in the menu card were of meat or fish so it was a good choice in selecting vegetarian meals for us. Our preferred meals arrived and were more than sufficient; lots of side dishes and snacks accompanied the main course. The flight attendants were friendly and I had no problems with them. Entertainment: there are overhead screens in all cabins and the film selection was decent coming in both German and English. Overall I enjoyed my 10hr flight with Condor and would definitely fly them again.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

Condor Airlines customer review

(Brazil)

First and last flight with Condor Frankfurt-Salvador! 2 hour delay no Condor staff at the airport/transfer desk - only available over the phone! Customer Service hung up on me twice and didn't even think it was necessary to apologize for the delay. Moreover the airplane staff were unfriendly the plane was old (no TV) and limited in terms of space. The price I paid would have been the same for a different airline. The only reason I was obliged to choose Condor was because no other airline offers this direct flight from FRA to SSA!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

Condor Airlines customer review

(Germany)

FRA-MBA return. Flight was 12hrs delayed due to problems with the plane. Were brought to nearby hotel with shuttles. Got all the information we asked for. Flight was ok staff friendly legroom astonishingly spacious for a charter. No personal IFE though. Food nothing special. Return without any problems or delays.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
na

Condor Airlines customer review

(Canada)

Vancouver to Frankfurt. Generally pleased with the overall experience. Flight back to Vancouver from Frankfurt turn into a nightmare as we were connecting from Rome we got off at Frankfurt and proceeded to the Condor gate at 1.30 pm got to the gate at 2pm and there was a long line-up. After that line we had to line up again for the security. When we finally got to the gate we found the Condor agents were weighing everyone's carry on baggage for the 6 kilo limit and if over the cost was 20 Euro per kilo. There were 3 of us travelling together and combined we were 11 kilos over as we had purchased some duty free items. The agent grabbed our boarding pass and refused to give it back to us unless we paid the 220 Euros for the 11 kilos of overweight carry on. We felt so trapped so we paid. Never again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

Condor Airlines customer review

(Germany)

DE6120 Frankfurt - San Juan (Puerto Rico) on June 8th 2013. Good service and nice staff. Toilets kept clean. Both meals were ok for that price in Economy Class. I was lucky that the seat next to me wasn't occupied. Otherwise it would have been hard to stand a 10 hours flight in such narrow space. Next time with Condor I'll book Premium Economy for sure mainly because of the 15 cm more.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
na

Condor Airlines customer review

(United States)

Picked Condor because it was low cost or so I thought. You don't get to pick your seats until after you pay and then you find out you have to pay to pick your seats. I had two small carry-ons and they wanted to weigh one. The charge for being over 6 kilos on the 2nd item was 75 euros. On leaving Seattle heading for Frankfurt departure was nearly on time. As the flight occurred during the night I expected the lights would be turned off and I actually asked after a few hours when they were going to be. I was rudely told not until the flight attendants had finished selling to passengers. The flight back to Seattle was an even a longer delay plus paying extra 75 euros for a slightly over 12lbs 2nd carry-on. All communications on the plane full of English speaking people was in German first then English. After flying for over 11 hours on the return flight the gate was in use so we waited 20 minutes only to have the occupying plane break down. So we moved to another gate and waited another 15 minutes for their ground staff to relocate before we were allowed off of the plane. You could not pay me to fly on this airline again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
na

Condor Airlines customer review

(United States)

Flew round trip Las Vegas to Frankfurt Germany. Pretty much everything that can go wrong went wrong. Seats are completely inadequate for international flights. Very little leg room no amenities to charge devices and no interactive entertainment. They did not have my non dairy meal and rather than own up to it they said it was my fault and that I was supposed to pay for that. I've never been asked to pay for a meal to be dairy free when otherwise free. Condor never posts their gate info until the last minute leaving you sitting outside security like I am doing right now waiting for my delayed flight to be assigned a gate.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

Condor Airlines customer review

(United States)

Keeping in mind the old expression "you get what you pay for" I booked one way SEA-AMS in Condor's Comfort Class. At only USD $1659 it was $900 cheaper than the next lowest fare on Icelandair (FI). Check-in was smooth and quick with a dedicated counter boarding was efficient an on time push back from the gate. Cabin interior was pleasant and the seats though limited in the degree of recline were wide and comfortable. A full dinner and breakfast service was served with choices made from the menus that were distributed by the friendly and professional flight attendants. The food was actually better than most first class meals I've had on domestic US carriers. Condor uses a live stream that allows passengers to view movies and other programming on their own computer tablet or smart phone. There are also digi players available at no charge for those passengers traveling without their electronic devices. I like the fact that I was able to use the business class LH lounge in FRA while awaiting my connecting LH mainline flight into AMS. Put aside all the negative reviews of Condor and book their business class cabin without trepidation. It really is a good product at a reasonable price.
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
5/10

Condor Airlines customer review

(United States)

I flew on Condor 4049 from Seattle to Frankfurt. It had very hard seats I could not sleep and the overhead entertainment was not ideal for a 12 hour flight. I was surprised how friendly the flight attendants were. The food was very good better than I was expecting. I would recommend Condor if you don't care about hard seats or poor entertainment. I would highly recommend Condor.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
5/10

Condor Airlines customer review

(Germany)

Frankfurt to Havana and Punta Cana to Frankfurt: Not really bad but not good either. Quite narrow seats no personal inflight entertainment (on 10.5hr flights). Completely strange service concept: They start with a free alcoholic cocktail of your choice. But then they charge for headphones plus they charge for wine with the main dinner. Than they pass with snacks which are also for sale. First team was friendly and funny second in a bad mood. All in all - if I have the chance depending on routes I will fly another airline.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no