Condor Airlines

✅ Trip Verified | The cabin crew was generally not very friendly, and some of them were unprofessional. When boarding the aircraft, instead of greeting the passengers and helping out with storing luggage, two of the crew members in the economy were engaged in personal discussions, not even acknowledging passengers. During the landing, they did not notice that some passengers did not have seats in the mandated upright position. The food quality is average, and you have no choice in terms of the meals you get. Also, they don't provide enough drinks, and you need to constantly go to the back and ask for more. They don't provide bottles of water, only small cups. Economy seats have very limited legroom and are not very comfortable. On the one hand, you get slightly lower prices than Lufthansa and have the advantage of flying directly; on the other hand, the service on board is disappointing. The flight was almost on time, but they run a tight schedule and delays are not unusual.

Not Verified | 14 December 2022 Frankfurt - Male 20.20, departed 22.50! This was my worst flight experience ever. Because of the mistake of the staff some travellers were guided to the wrong gate, We have waited very long time till everyone was on board and the baggage was loaded in to the plane. The IFE screen at the plane looked like 1980 year television. In total we were 2 hours late on the destination and in total 23 travellers were late for there transit flight so everyone needed to arrange visa and hotel to stay. The staff was so arrrogant and did not care about anything.

✅ Trip Verified | This was my worst long haul flight ever. I booked Condor with the belief it was still Lufthansa owned and Star Alliance member hence a quality European airline. The aircraft we encountered was an old phased out Etihad plane that Condor had leased. tacky decor and worst of all we had 12 hours flight with no entertainment system as the system was down. About 4 hours into our flight the electricity of the plane completely shut down leaving everyone scared about the state of health of the plane we were sitting in. Not very reassuring indeed and we were hoping the cockpit instruments at least were working fine. The food was mediocre, Penne Arabiata no choice for main course and beer or wine costed 7 EUR each. A worst budget airline long haul flight was the end result - Never again will I fly with this company.

Not Verified | This is the worst airlines my flight is from Toronto to Frankfurt. It’s 5 hours delayed we are still waiting inside the plane to fly. I will never fly with Condor again.

✅ Trip Verified | This the worst airline ever. They don't care about passengers at all, flights delayed so much and you are not given right information. They don't let you travel with hand luggage for free. Please do not book with them, otherwise you will regret

Not Verified | When I had to exchange my ticket for later date and my new ticket was $250 cheaper, Condor did not give me a credit or refund for airfare. They kept that amount and they still charged me $160 exchange fee. I had to exchange my ticket twice due to family issue and the 1st time they charged me $130 but the 2nd time $160. So, what's their exchange fee really? They do not have a set policy on fees and other things. Then their customer service rep booked my new ticket for 1 week earlier. It was his mistake. He was careless and didn't care about the customer. Overall, I ended up canceling their ticket, they kept the ticket price amount. I will never book them again.

Not Verified | Condor has changed the carrier at the last minute (they always do they are now basically a ticket reseller for cheap airlines) by using the cheap airline carrier SmartLynx for an intercontinental flight. We paid our Premium Economy ticket over Eur 800 one way and after they subcontracted the flight to SmartLynx they were selling economy tickets at 400 Eur. Needless to say that Premium Economy was not available with SmartLynx and we were ripped off by Eur 400 x 2 persons. No refund from Condor whatsoever. This airline is on the brink of insolvency and they are ripping off customers to try to stay in business. Do not book with them they are doing this as standard procedure. Needless to say that the Smartlynx cheap carrier was the worst intercontinental flight of my whole life. Letting fly a cheap European carrier an intercontinental flight is plain criminal. Think about flying Ryanair from Dominican Rep to Europe. Stay million miles away from Condor.

Not Verified | Condor is truly terrible. I've read reviews before booking and still decided to give them a chance and I wish I didn't. Their customer service is awful and their only answer is "there is nothing we can do". They do not offer refunds or airline credits (no matter the reason) and they say if you have a problem with anything just leave a complaint. Please save your money and sanity by booking with someone else.

✅ Trip Verified | I'm writing this review on behalf of my daughters who actually flew with Condor. The flight from Frankfurt to Minneapolis was delayed at departure so they missed a connecting flight to Seattle. We had to book them in the hotel overnight and purchase new tickets for the next day. When we asked Condor for the refund they told us to file an online claim and attach all receipts for their review. It has been over two months since then and we heard nothing back from the airline. When trying to contact them online we get only automated messages saying not to file any claims again. Getting through by phone is next to impossible. Be careful when booking with them. It's cheap but there is a reason for that. We will not fly with them again.

Not Verified | I've flown Condor long haul twice a year for 15 years. Premium economy has always been a good value compared to other airlines. However, I know that all airlines are still hurting after the COVID pandemic and with my next trip in about a month I've had the most terrible time ever with any airline getting a really basic and simple booking revision completed. Total time on the phone was around 6 hours over a three day period. If you can get them to answer a phone you are fortunate, and if you can understand their English your hearing is much better than mine. In spite of the language being very difficult to understand, during three of my six calls, I've concluded that those three that I'd spoke with just did not know what they were doing. This goes for a lot of their ground crew on their seasonal routes I suppose because they are part time and being trained in a short period. In one instance the counter person attached my bag claim sticker to my luggage, I pointed it out and he apologized. It's obvious they need to sharpen their skills. The only thing I can say is that they got me to where I was going, and was fed well. As far as comfort? I would be better off in cargo. But no denying they are the cheapest. I don't want to run an airline, but would suggest they increase their fares by 20-25% and provide less seating with more space. They would still be about 15% less than most of their competition.