Condor Airlines

Not Verified | Disappointing experience. Brand new plane, flight a bit behind schedule. Seats are very narrow and hard, Condor optimised every inch of the airplane. Food very small and not very tasty, Service okay but not very friendly, bathrooms ridiculously narrow and small. Entertainment so and so. All in all disappointing.

✅ Trip Verified | I really wish I read the reviews before buying my flight. I’m a dual citizen and have been flying to Europe since I was born. I have never encountered a worst airline to fly with internationally than Condor. We paid for premium seats and wow I couldn’t believe we had to pay for that. They were worse than any economy seats on other airlines I’ve encountered. Our flight was slightly delayed but we made it to our connecting destination on perfect time. We went through security, got to our gate, just to find out that condor canceled our tickets on our connecting flight because they didn’t think we would make it. Mind you the second flight was delayed and we had over an hour before it left. We ended having to leave the gate, go to customer service, wait for assistance as everyone else flying Condor had various issues as well. In the end we ended up waiting over 7 hours at the airport for the next flight they booked us on. I contacted them over a week ago as I am terrified to fly them on the way back. Almost to the point that I canceled and just bought a new ticket with another airline. They have yet to contact me, I even followed up twice since. Would not recommend condor to anyone flying anywhere.

✅ Trip Verified | My flight with Condor/ Marabu (operated by Nordica) was unfortunately cancelled in the last minute. We weren't given any alternative flights in the next hours. Only possibility was the next planned flight the day after at 15.00, which turned out to be at 16.40. We were given only breakfast today, but no vouchers for lunch or anything. First the hotel wanted to force the solo travelers share rooms with other solo travellers, because apparently it was, what Croatian airlines planned. This must be a joke! We were brought the airport around 10.30 and now have to wait till 16.40. I lost one full day because of this. This is the worst travelling experience that I've ever had

✅ Trip Verified | I can only say so much, you fly better economy in any other airline than business with Condor. The seats are just the same, legroom is less than in a Ryanair plane. Overall, really poor experience.

✅ Trip Verified | For background, we had an outgoing flight from Frankfurt to Jacksonville which was a disaster in and of itself. The return flight 2 days later was also a disaster. Astoundingly poor quality of the aircraft aside, the plane left the gate to taxi to the aircraft, but then turned around due to an engine failure, and was eventually delayed 7 h. The extensive problems over these two experiences can be roughly split into two categories. The worst I have ever come across - Understaffed, inexperienced and unprofessional cabin crew. They had to be reminded to make announcements in German, were conducting themselves very unprofessionally in view of passengers, and generally were not able to manage a tense and stressed passenger pool during the 3 hours that they kept us on the plane while they tried to fix the turbine. Extreme wear and tear of the aircraft. All three planes I have been on were dirty, litter was found around the seats, and the seats themselves were broken in many cases. The replacement plane we were put on had on overwhelming stench of urine throughout the whole cabin, and dust and mildew around the reading lights. I cannot criticise this airline enough. It is without doubt the worst organization, service and experience I have ever witnessed.

Not Verified | I couldn’t drop my hand luggage off the desk. I have to take it inside the flight, meaning I had to pay 75€ extra to get my small backpack taking through the boot. Where by you can voluntarily drop off your hand at other airlines.

✅ Trip Verified | In our ticket, it is written 8 kg could be taken but when you go into the details of this info, they mean actually it has to be hand luggage. We had to pay 150 euro for our 8 kg luggage because they were not hand luggage but they were 8 kg.

✅ Trip Verified | Flew Condor from Frankfurt to San Francisco on 4th September, the biggest mistake of my life. One out of 3 checked bags didn't arrive. The Condor representative promised me that it would be delivered to my home in 2 days. It's been already 2 weeks and still no luck. The funniest thing is that I have an airtag inside the bag and I can see it's been in San Francisco for a week already. But I don't have any way to get it out of there. I called Condor customer service multiple times, and all they said they can't help. I need to check the status online (which says we have located your bag), and wait. Terrible service, what the point of having customer service which tells you I can't help you?

Not Verified | The staff is rude and doesn’t know how to treat the customers. Stranded on the airport for almost 24 hours with food or water. I had to pay from my own pocket for meals. Even after being stranded for 24 hours, company didn’t apologize for the inconvenience. Very shameful for the company and their staff. Never going to fly Condor airlines again and never will recommend anyone this airline.

Not Verified | Unfortunately our luggage was lost. We are now back from our vacation of three weeks and still no luggage or compensation for having to buy everything. They have not communicated at all with us.