Condor Airlines

Frankfurt-Calgary. Economy class was overbooked which caused chaos for seat distribution therefore at the time of departure we were still sitting at the gate waiting. On-board service was average. As it was a flight from Germany to Canada with a German company communication in German and English must be considered sufficient however many German passengers had trouble filling out the customs declaration which were only in English. Lack of information about the position of the plane and other flight data. As expected in Economy class one does not get much space but as I am not very tall and had an aisle seat it was not a problem. Anchorage-Frankfurt with stopover in Fairbanks: we left Anchorage nearly on time but had 1 hr delay in Fairbanks reportedly due to new software equipment. Flying from ANC we spent 12 hrs on board during which time we only got 2 snacks. At the gate in Anchorage there were various free newspapers but all of them were outdated and there was no recent American papers.

We flew Frankfurt to Phuket in an outdated and badly maintained 767. The Food was meagre service was poor with no drinks served between meals. My Seat was damaged so it could not be reclined. On the return there was a stop over in Bahrain. There was a problem causing the aircraft to be grounded. It took hours before we were transferred to a hotel.

I had a great flight. I got bumped up to Premium Economy class the airplane was clean and new. The stewards were very professional. The food was great! the fed us 4 times! One snack on arrival 3 times with the drink cart 2 meals and a farewell snack. I've never reviewed before so that proves how much I loved flying.

Flight AYT-DUS with 1 hr delay at take-off and 40 min delay at landing - nothing displayed at airport! No reasons told at airport - finally get an explanation on board. But from the reception until the end of the trip no single word form Captain or cabin staff that they regret the delay or wishing no further inconveniences - felt like cattle. Some cabin staff ok - some others like at a market (walking through the plane and screaming "water water..."). Despite a 40 min delay (and one of last arrival at DUS) - Condor was not able to avoid apron-position - so further delays and missed our last shuttle bus (cost me 15 €). Obviously due to late arrival - also baggage needed additionally more than 30 min (there were no other passengers in arrival hall) - after arrival at conveyor belt. Also online check is only possible if you have pre-booked the seats (with add. costs) - only mentioning this after you finally filled-in the registration forms.

FRA-AYT-FRA: Check-in at 4 am was a mess and had to wait over an hour to get checked in as 6 or 7 flights were leaving early. However counters were well organized an electronic system was assigning counter numbers to the guests and representatives were walking around calling for passengers with flights that were about to close check in. Check in staff in AYT unfriendly didn't cared about seat requests and gave me an aisle stating flight is full although it was half empty and I was able to move on board to an empty row. Both flights were on 757-300 aircraft in good shape with retrofitted seats on inbound flight. Full meal on both flights and movies shown. Headsets need to be paid for. Crew friendly and announcements in both English and German. Would fly them again although sometimes it's a hit or miss experience and they're often affected by huge delays. If price and schedule are fine I would rather go with Air Berlin or TUIfly.

First time I fly with Condor (Comfort Cabin) and also last time. We had a 6.5 hour delay taking off to Frankfurt. I purchased Comfort Class (supposedly equivalent to Business Class) and to my surprise on my connecting flight to Munich they booked economy -if you pay Business you should get Business. The food is not impressive at all. The staff en route to Frankfurt not the best though the staff on return were very good.

We flew Condor from Frankfurt to Ft. Lauderdale. The flight was over 8 hours late taking off the crew did not perform the safety instructions and most of the Captains comments to the crew and passengers was in German. The crew did not translate his dialogue so most of the English speaking passengers were not aware of the issue with taking off - turned out this was a mechanical problem. We checked in at the airport 2 hours early for the flight and were told then that it would be delayed 8 hours. We were not given a reason or any kind of assistance. We also had to cancel our hotel reservations in Ft. Lauderdale because we were so late getting in (3am instead of 7pm). It was really a bad experience after a great 16 day cruise vacation.

DUS-LPA. Upgrade to Premium cabin very comfortable great meal and wonderful service. Flight departure and arrival ahead of schedule and luggage on carousel in a matter of ten minutes. Great value and great crew.

Condor is a low-cost airline so you get what you pay for - except it's not actually much cheaper than proper airlines so basically what you get is all the disadvantages and none of the advantages. Food is pretty poor in flight entertainment poor customer service non- existent. If things go wrong cancellations late departures and arrivals missed connections etc don't expect to get any thing back - they deny everything and blame 'unavoidable circumstances'. My advice avoid them.

Had booked direct flight FRA-Sharm el Sheikh. Got message 4 weeks before flight that the flight was changed to FRA-Hurghada-Sharm which took one hour longer. Delay because a whole bunch of Miss Germanys to be cameramen flying to Hurghada. Passengers were filmed without consent even their explicit partly angry refusal was filmed. After lunch an onboard Miss- election was performed. Reading or listening to an audio book was impossible. Flight back from Sharm to FRA direct this time but again a Condor cameraman on board who filmed passengers without asking their consent. Fare should have been rewarded to passengers as they took us as extra supporters for free. Food was poor. Sadly you don't have much choice of airlines if you want to fly from FRA to Sharm.