Condor Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 461 reviews
4/10
3 star Skytrax Rating
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Condor Airlines customer review

(United States)

This airline is very difficult to find in the airport at Frankfurt. Although I checked in online they did not honor the seat selection and our boarding passes printed out with different seats 13 rows apart from each other. The ticket agents are rude and refuse to help change the seats each one claiming a different colleague who is arriving at an unknown time in the future is the only one who can handle our request. Stay away from this airline it is not worth the hassle.
Seat TypeEconomy Class
Seat Comfort N/A
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
no
2/10

Condor Airlines customer review

(United States)

My wife and I always travel business class on international flights and thought this was what we were purchasing when we bought "Comfort Class" tickets however the only relationship their "Comfort Class" has to business class is that you are able to use the business class lounges. Our check in was off in the corner of the airport no priority check in for "Comfort Class" and the line was almost an hour long. In the boarding area we were paged by name and the agent took our four tickets ripped them up then reissued three tickets. I returned to the desk and asked for the missing ticket and the agent tore up the three tickets and reissued four tickets. When I returned to my wife she reviewed them and noted we now had three tickets and a duplicate. I returned to the desk and again the agent tore up the four tickets and issued four appropriate ones. The boarding time came and went and we all continued to stand around. Eventually we boarded then sat for an hour at the gate. The flight subsequently made up almost all of the time. The plane didn't appear clean. Upon boarding we realized our seats were very uncomfortable and clearly weren't comparable to business class seats with other airlines. The seats are hard and have no lumbar support. There is perhaps an extra inch or an inch and a half more width than coach class. These seats don't lie flat or come close to it. The only entertainment was from small screens on the forward bulkheads. The cabin attendants were very pleasant and the food was well prepared. The organization of the return flight was just as big a mess as the initial flight. The gates were way off on their own and although coming from a connecting flight we had to again pass security. Condor agents finally showed up. There were no announcements but they manned 3 desk positions the boarding position and also had a woman who wandered back and forth behind the desk becoming involved in some passenger details. We were in a long line to board but when it was our turn we were directed back to one of the desk positions to show our passports again. We waited in the long line to show our passports and then the agent directed us back to the long line waiting to board. Finally we boarded this time the plane was clean but the seats were just as uncomfortable as on our initial flight. Once again the cabin attendants were quite pleasant. They gave us food frequently and it was always good. We will never use this airline again.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
na

Condor Airlines customer review

(Australia)

Salvador - Frankfurt 29th September 2013. Flight DE 7077. The rudest airline staff I've encountered. We were travelling with four children under 5 the youngest two are twins and my husband and I had one each on our laps. First the host rolled his eyes and pursed his lips every time he rushed past us in the aisle and the children were hampering his progress. Given the size of the seats (my knees pressed the seat in front) it is normal for toddlers to stand in the aisles from time to time and he had his knickers in a knot about it even though they were promptly moved aside for him to pass. That said I couldn't understand why he might have been hurrying as customer service was zero. My son spilt water on his seat and the hosts would not give us a towel or serviette to dry the seat and so we had to sit on a wet seat for 10 hours. They would not let us change our babies into pyjamas in our seats but would also not let us go to the toilets to change them telling us we needed to wait for the seatbelt sign to go off - and it remained lit for 3 hours. I ended up very upset and having words with them about their extremely poor attitude; they said we had no legitimate complaints as "no one else was complaining" and it was our problem for travelling with four children (who I might add were good as gold and didn't cry once the whole time). In short travelling with a family was a nightmare on this airline and not on account of the children - I have taken more than 40 flights with my children and we have never experienced such rude obstructive and lazy hosts. We will never - never - fly with them again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no
na

Condor Airlines customer review

(United States)

Vienna to Frankfurt (Lufthansa) Frankfurt-Washington D.C. (Condor). Upon arrival to Frankfurt the departure screen showed my Condor flight 2 hours delayed. I arrived at the new departure time and we were called to board except we didn't actually board we were just moved into a small room near the gate. As soon as the last person presented their ticket an announcement was made "the flight is delayed we have no information." I asked the gate agent simply if the plane was in Frankfurt or still on the way from another destination. She replied "we have no idea." An hour later I called customer service to inquire about other flight options since I had a meeting the following day. Customer service said they could do nothing and that I should write a formal letter of complaint which didn't solve my immediate problem of getting to Washington. At this point the flight was 5.5 hours late. I asked for my bags to be returned and called Lufthansa to arrange a flight the following day. I then waited 2 hours for my bag. I will never fly with Condor again.
Seat TypeEconomy Class
Seat Comfort N/A
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
no
2/10

Condor Airlines customer review

(United States)

Milan from BWI. I experienced some of the negative points other reviewers had pointed out. My worst experience traveling with Condor was their strict requirement for how much your carry on must weigh and their lack of communication with their partner airlines (Lufthansa in my case) where I checked in luggage. I checked in at Milan Airport on Lufthansa to Frankfurt and then to BWI on Condor operated flight. The gentleman at the Lufthansa counter checked-in my bag to BWI without weighing it. When I tried to board the Condor flight in Frankfurt I faced two rigid ladies who were asking passengers to weigh their carry on and empty them to less than 6 kilograms or pay 100 Euros to check them in. Interestingly this was happening only with these two ladies the other line checking in with another agent did not have to do this. When we got onboard the majority of the luggage compartments were empty. Another awful point relates to the inflight entertainment. On a long flight of about 10 hours from BWI to Frankfurt the only entertainment was a small video screen showing a movie of their choice. We even had to pay $5 for a a pair of headphones. Ironically the same movie was being shown on the way back from Europe! Regarding flight timeliness our flight had a 5-6 hours of delay after we had check-in at the gate. We had to wait for another plane to arrive as our plane had mechanical problems.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
7/10

Condor Airlines customer review

(Dominican Republic)

I had a round trip from Santo Domingo to Vienna. The low price almost makes up for the short comings of the service. It's not all Condor's fault though. I booked through Travelocity and Condor would not allow me to directly upgrade or reserve seats. They referred me back to Travelocity and Travelocity said they couldn't do anything go through Condor. The limits on baggage weight are a mixed blessing as there wasn't a big hassle loading the plane with filled overhead compartments. Check your carry on weight as you check your luggage so you don't have to pay extra when at the gate as I saw several other pax doing. I appreciated the rule much more during the trip than before the trip. I had read about the advantages of the Premium Economy and Comfort class and I believe it would be worth it but I was comfortable in my aisle seat in Economy and I'm over 6' tall. I can imagine others that wouldn't be. On board the service was exceptional in comparison to the price I paid. The food was better than most airline meals I've had in the past few years. If you're flying on business I'd recommend a different carrier though. Another issue is that the Condor hub at Frankfurt is in Halle C so it's a long jog from the feeder Lufthansa flights and another security screening. Part of the low price is that the pre-flight services are minimum. They don't start processing for a flight until immediately before it departs. As far as the entertainment my iPad had more than 75% of its charge when I arrived as the inflight system was interesting enough though really dated.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

Condor Airlines customer review

(United States)

Condor started direct service to Seattle 2 years ago. In that time one would expect that this no-frills partner of Lufthansa would have corrected some of the service and comfort complaints. Not so - although I booked well ahead (in Feb.) for a July flight booking took place in Germany. As a native speaker that was no problem for me but American tourists take note. Check-in was fine and the SEA staff very helpful. Once we got seated in the waiting area a Condor employee kept snooping around looking for over-stuffed and probably over-weight carry-ons. The long flight on an older-model 767 was uncomfortable. Tight seating poor air supply (no separate air vents) cabin heat and tiny old-fashioned TV screens. These were outdone by what must be the worst airline food we have ever been served! Personnel would pass out little 4 oz cups of water or soft drinks from time to time sometimes with a tiny ice cube quickly melting. Beer as I quickly learned was 3 Euro and you got a tepid small can. We bulked up for the return flight - brought food along. Check-in at Frankfurt terminal was a silly circus of having to line up showing the boarding pass and then lining up a second time at the other counter doing the same thing. This time the 767 was a newer version with adequate TV more legroom and adequate temperate conditions. The food and drink however was even worse! One reason I chose Condor was the price as compared with other airlines. Although the cabin staff were very professional I cannot recommend this airline for its food and lack of comfort.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
7/10

Condor Airlines customer review

(Germany)

Flight back from Seattle to Frankfurt in Comfort - Business Class not Economy Plus. Plane was not full so I had two seats for myself which was great. As stated below the old reclining seat - no lie flat - are out of state- of-the-art but still quite comfortable so I got a good night sleep. The Lufthansa angled lie flat Business class (not the brand new one which is real lie-flat but not installed in all planes) did not give me a better experience. Food good as I often experienced not so good as when you leave Frankfurt but comparable to much more expensive airlines. Staff very nice and helpful a really good experience. Flight was in time and good. Entertainment system worked but outdated drop down TV but you can get your own DVD player in C-Class but only 4 uninteresting films. Preferred to sleep. When arriving at the baggage carousel my bag was already there (not so in Vancouver). I booked 1 day before I flew at half the price of British Iberia Lufthansa so it was very good value for the money. Will fly Condor again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
5/10

Condor Airlines customer review

(Germany)

Flew from Montego Bay Jamaica to Frankfurt on flight 3163. It was 2.5 hours late. I missed my connecting flight to Geneva as a result of this. There were no condor agents to assist at Frankfurt airport. The food was not bad. Staff was friendly and kind.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Condor Airlines customer review

(Germany)

Frankfurt - Vancouver. Not a state of the art Business Class similar to Business class 20 years ago but still quite comfortable with reclining seats. Condor Business Class is about 50 % of the Business fare of the normal Airlines and I booked 1 day before! Food superb better than many regular scheduled Airlines absolutely comparable to LH. Crew very friendly and nice. Toilets kept clean. Nice Details a rose for each passenger. Inflight Entertainment average you can order a personal DVD player.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes