Condor Airlines

Will never fly with them again. Check in took over 2.5 hours we arrived early huge lines but kept getting bumped out of line as they had to take other passengers who waltzed in late. They would pull them to the front of the line. They did this with 4 flights ahead of us. Hold you in a small lounge in Frankfurt like cattle no air- conditioning boarding is chaotic free for all. Seats terrible narrow and no leg room jammed in like sardines.

Frankfurt to Toronto on July 29 2013. DE1060. We arrived at our destination. Aside from that this airline caused us great frustration at every turn: (1) My wife and I were given incorrect directions and made to wait in unnecessary lines at our transfer. (2) They split up our seats so we could not sit together. (3) They lost our luggage. (4) They botched our missing luggage report. (5) Provided absurdly poor customer service whenever we tried to get help. Air travel is a complicated service and I expect that things will go wrong sometimes. The most important thing for me is how an airline deals with a problem when it arises. I have flown dozens of airlines all around the world and I can honestly say that Condor has been the worst by far. I would not recommend flying with them.

Chose Condor as alternative from Frankfurt into Washington DC via Baltimore instead of Dulles - this is a draw: Baltimore is a smaller and nicer airport but Wash-Baltimore Pkwy has very heavy traffic so 1.5 hrs can be expected Dulles is 0.5h. Booked however because Condor operates B767 which I like better for 2-3-2 seating than B747/777 3-4-3 seating of LH/UA. However seats were awfully cramped legroom merely existing seats not comfortable. Restrooms extremely small few. Flight-Entertainment very poor: TV screens in aisle in poor quality no indiv. screens providing itinerary info for those interested. Food was given no choice but was ok. Flight attendants in first leg were attentive friendly and competent. In second leg however almost harsh. However this leg was packed with difficult pax (tourists many crying babies) so service was certainly not easy for FAs. Yet they were harsh in asking shades be put down in even in full night though light was kept on. Which was a blast because lights didn't need to be kept on for such a long time which drove the many babies mad so the overall unrest increased. Then again the crew were doing a great job with the kids patient. First leg was late on takeoff but caught well up second leg was ahead of time pilots provided a very calm ride. All in all I guess Condor is a classic case of you-get-what-you-pay for and the difference in price is rather marginal than substantial especially destination airport taken into in consideration. Condor seems generally ok but remember they are carrying tourists no frequent flyers so mood/atmosphere differ quite from carriers more business orientated.

Frankfurt to Havana. Picked Condor as approx. $1000 p/p cheaper than flying Air France. Seated in Premium Economy for minimal extra cost. Well worth it for the leg room. Flight Attendant was fantastic. Entertainment was old drop down TV but that wasn't a problem as slept and read. Food and beverages plentiful and served at regular intervals on our 11 hr flight. If flying with them they are very strict on stored and cabin luggage weight which we think is great as people bring on far too much cabin luggage. We witnessed many people having to re-pack or pay the excess fee which is very expensive. This problem is well documented on reviews so we were well aware of this before we booked with Condor so had no problems at all. Condor was very helpful with obtaining our Visa for Cuba which we purchased at their counter at check-in time. Check-in desk was easy to find at the Frankfurt airport after arriving by train. Would not hesitate to fly with Condor again.

YVR-FRA. Crew at Vancouver Airport had no idea what to do. They didn't know where I should get my second boarding pass and send me twice to the wrong place. Wait for more then 1 hour on the line just to drop-off my bag. Flight was late in both ways! Almost missed my connecting flight. Food not very good. Crew onboard were very friendly. But you get what you pay for!

LAS-FRA paid for a sector with Lufthansa onward to my final destination of London when I booked hassle-free on the airline's own site. Check-in at McCarran's new terminal was very pleasant - German ground staff helped me through the process of using one of their automated kiosks then directed me to a counter to pay $100 for my second suitcase. Whilst doing so the agent moved me into an exit row window which was greatly appreciated. After gambling away my last $20 on poker machines at the gate boarding was efficient with zones strictly enforced. Taxied for ages to a far runway while other planes that pushed after us took off without delay from the main runway. Initial ride was bumpy as we climbed over the desert but clear and confident bilingual announcements from the cockpit assuaged even the most nervous flyer's concerns. Dinner was fairly light but enough to satisfy. No seatback entertainment just a kid's movie on the TV monitors above the aisles but I was happy to read and enjoy the view outside. Unfortunately the otherwise-friendly crew were hysterically overzealous about passengers closing window blinds one even reaching across and slamming it shut just inches away from my nose as I enjoyed the sunset. In the end I literally had to tell one to calm down and that I promised to close it before falling asleep which I eventually did. Possibly helped by the extra legroom in the exit row I was very comfortable thanks to the complimentary blanket and pillow. I awoke to a small breakfast snack and drink and before we landed in the rain at FRA on time and disembarked at a remote bussing stand the crew announced the departure gates for Lufthansa flights all over Europe and the Middle East. Lufthansa may no longer own Condor (the tail says "Thomas Cook") but obviously still have close relations which is very beneficial to the customer - my connection (and that of my two suitcases) to my London flight was seamless. For a leisure airline this was an excellent experience and I will go out of my way to fly them again.

Seattle WA to Frankfurt Germany - SEA was confusing it was difficult to find the Condor desk - but once we did it was a smooth process. SEA is always difficult and for that reason I avoid flying in and out of SEA preferring PDX. Anyway the Condor flight was just fine - because of reviews I had anticipated difficulty with size of seats storing carry on food/beverage service. But it was a smooth flight kind and attentive attendants food was very good (surprisingly) beverage service fine - though no coffee refills. All was well for a 10.5 hour flight. Luggage was available almost immediately and customs processing in Frankfurt was very smooth. Same with the return trip - and because we took a train into the FRA airport we could check our baggage in with the new air/rail check in service . I will definitely fly with Condor AIR again - good value!

Flew out of Frankfurt into Calgary. Flight delayed 2.5 hours. Food is not nice at all. Entertainment is a joke and you are made to pay for earphones. You get the first drink for free and then must pay after that. Seats are a bit firm anad there is not much space between each seat. The staff were generally nice enough. I have to fly with them again as I am returning to Europe but I am not looking forward to it.

I've just embarked my daughter in Calgary for flight to Frankfurt DE 3095. Arrived at Calgary 2 hours before departure and found a long line for check-in. We had tried to check online but the site didn't work. Spent 1 hr in line when we finally reached the desk the luggage exceed the weight by 2 kilos. We asked the attendant to leave us few minutes to take out something from luggage but after 5 minute she came and told us that they need to close the check-in and if we haven't finish we must pay $130. So we had to pay. I was in touch with my daughter close to plane taking-off and the flight was delayed 10 minutes. I don't understand why the check-in was closed early. My daughter told that space between seats was very tight and front seat didn't had a monitor as for a long flight. I am expecting her landing in Frankfurt and I will come back with more information.

Las Vegas to Frankfurt April 2013 Premium Economy. I had a rather pleasant experience with Condor something much better than I had expected. The seats were comfortable despite the lack of a headrest and had adequate legroom. Seating arrangement is 2-3-2 which is best when traveling with family. There is no barrier separating Premium Economy with Economy but this was no problem. As far as food all options in the menu card were of meat or fish so it was a good choice in selecting vegetarian meals for us. Our preferred meals arrived and were more than sufficient; lots of side dishes and snacks accompanied the main course. The flight attendants were friendly and I had no problems with them. Entertainment: there are overhead screens in all cabins and the film selection was decent coming in both German and English. Overall I enjoyed my 10hr flight with Condor and would definitely fly them again.