Condor Airlines

I traveled with my wife and two year old daughter round trip from Germany to Miami and it was less than pleasurable. I already don't expect much but at least I would think that we would have access to air conditioning. They did have the air on a little before we were about to take off but as soon as we got into the air either it was turned down to minimum or it was turned off. Since we were not traveling First Class or Economy Plus we only had one meal option - it was the same meal (Pasta with tomato sauce) on both flight. For our entertainment we had the option of watching either one movie or one episode of Modern Family (on a nine hour flight). They do have other movies that they offer but of course for an extra fee. Don't expect much leg room because you will not get it. The seat rows are very tight so most likely you will be up most of the time stretching your legs out. When we finally got off the plane we had to wait almost an hour for our bags (even after we had already completed going through customs). Definitely would not choose this airline again.

I recently made a round trip between Frankfurt and Kilimanjaro airport. All in all I'd have to say that the experience exceeded my expectations given all the negative comments I've seen. On the way to East Africa flight was full and there was a flight attendant at the gate who walked around and lifted our hand carried luggage and placed a sticker on it after examination. I was a bit worried since I had my SLR and 2 lenses on it causing it to exceed the 12lbs but she wasn't too concerned. On the way back flight was 2/3 empty so the luggage weight wasn't even an issue. Food on board was decent. I did pay the 5Euros to get my entertainment so that was my only complaint.

The only good thing about my flights to and from Europe with Condor was that they were on time - for departure and arrival. Their website is the worst imaginable! Just try to get into it to book your seat selections! Hours and hours of wasted time and that's to 'pay for the seats'. The leg room is pitiful the meals - let's not go there. The in-cabin staff are at a absolute minimum barely visible during the 9-10 hour flights. I will never travel with this company again.

Mid July I flew from Frankfurt to Toronto. I had booked my flight in what they refer to as Comfort Class which would generally be in between economy plus and business class on major airlines. The flight was disappointing as they changed aircraft and the alternate plane was not equipped to offer Comfort Class. This was the second time this happened to me with Condor on the same route the year before. The negative rating is owed to the fact that the comfort provided did not match the comfort booked. Condor had chartered the plane from a British charter provider. The staff was very friendly. The food was adequate for economy class but inadequate for an elevated service class. Their customer service department is completely unresponsive.

I did not know about this airline but was in a hurry so booked the Frankfurt - Calgary flight I usually fly good old Lufthansa. Now that I know it is a budget airline I'm less furious about the extra fees on the baggage steep fee of $200 to upgrade to Econ premium $8 glass of wine condescending attendants and ground staff cramped space $8 extra headphone $8 to watch a movie. Let me put it this way: if you want to be penny wise pound foolish and don't mind bearing light humiliation from staff and service alike go ahead: Bon Voyage in the ultimate 10.5 hrs cattle class experience.

It was my first flight with Condor and it will be my last the outward flight was 3hrs late and the inward flight was over an hour late. The cabin crew were rude to but worst of all they did no cabin checks before take off or landing - a lot of the seats were not upright and some people didn't have seat belts on.

Will never fly with them again. Delayed by almost 5 hours on way out and even had to land half way there to change crew before we could do the rest of our journey and they didn't really bother to give us any information as to how long the additional delays were and the reason behind it. Then as if the way out wasn't bad enough we were then delayed for another 2.5 hours on the way home! Absolutely horrendous service and the plane was horrible the seats had literally no room - herding cattle came to mind when squished in the tiny seats with zero leg room.

I flew on Condor from Frankfurt to Seattle. For an international flight the service was rather good. Meals were above average and there was more leg space than anticipated (but then I am a small person). However I was disappointed because this flight was delayed by 4 hours causing me to miss my connecting flight. There was no transparency about the reasons for the delay. We were given no advance warnings even having signed up for mail alerts. Despite getting complimentary cocktails and unlimited access to the entertainment system the bottom line is that this flight was abnormally late (whereas all the other flights in the entire terminal were within 30 minutes of scheduled departure) and we were not updated at all on the situation.

Frankfurt to Panama (via Santo Domingo). Great refurbished B767 with nice interior. Nice seats but there is not enough legroom (I am 1.90m tall). Nice food (dinner breakfast snack) good drink selection (many alcoholic drink are not free of charge in eco class). Nice crew. Considering that is Condor low cost carrier (I paid a Zagreb-Lima ticket 404€) I shouldnt complain so much about poor legroom a little bit disabled entertainment programme (you have to pay to watch movies) etc. I dont like that when you buy a ticket they put extra cost for paying with a credit card they should involve that cost in the price of ticket. Also I think that the stop in S.Domingo should be no longer then 1.30h. Staying in the middle of the night on almost empty airport is so boring. All in all I really recommend Condor and will use their service again if they offer these low cost prices.

Having mostly dealt with North American airlines previously I feel that Condor has excellent customer service. We made a mistake when booking our flight and when we called their customer service number the call was picked up very quickly and the agent who picked up was able to help us fix the problem right away-no waiting no transfers which is practically unheard of nowadays. We also ended up corresponding with their Goodwill Department and they were very kind to us. Their in-flight entertainment system is a very nice touch screen monitor that allows you to charge your electronic devices via a standard USB cable and there is a nice selection of music for free although there is only one movie and one TV show free for viewing. Their in-flight meals are terrible to be honest but I'm happy to be fed at all considering I've been in 6-hour flights with other airlines that barely give you a snack. I would highly recommend Condor simply because they have always been very helpful and it has always been a pleasure dealing with them.