Condor Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 329 reviews
4/10
3 star Skytrax Rating
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9/10

Condor Airlines customer review

(Norway)

FRA-HAV in Premium Economy class. A very good product indeed. The 767-300 looked very clean and new. Seats (2-3-2) are wide and comfortable. Recline very good pitch 35". You get a footrest under the seat in front of you can be used in several ways for feet/legs and are very comfortable. A full size pillow comfort kit water Drinks are free and they start with a cocktail hour then return with drinks during meal service. Meals very nice. Menu's choice all well presented. More drinks offered during flight together with an ice- cheese-cake. Snack before landing distributed (again with drinks) a couple of hours before landing. Giving you time to eat/enjoy and somehow shortening the flight. Same concept (drinks and meals) seemed to be followed in economy class too. Crew very nice. Polite still with humour. Compared with other airlines that offer Europe-Havana flights Condor Premium is much better for more or less the same price.
Seat TypeEconomy Class
Value For Money 12345
yes
2/10

Condor Airlines customer review

(Norway)

Frankfurt-Cancun return. The main problem is customer service when checking in. When checking in at Cancun airport I stood 2.5 hours in the queue barely getting to my gate in time for the flight. When I finally reached the check-in counter it turned out my suitcase was over the limit for checked-in luggage. I was told I had to pay for this which is fine. What is not fine is that the operation of paying took 15 mins. Extremely ineffective and tedious check-in process. The flight itself is below comfortable entertainment is poor the food is no more than okay and leg room is nothing to write home about. But all of this would be more acceptable if the start of the journey didn't have you running through the airport because ground service is so slow.
Seat TypeEconomy Class
Value For Money 12345
no
7/10

Condor Airlines customer review

(Germany)

Boeing 757 FRA-AYT Jan 2012. Airplane quite clean and young crew friendly check-in procedure professional and effective at FRA personnel at gate at least tried to board by sectors food/beverages for the 3 hour flight sufficient and quality OK - much better than competing airline that we took on the return flight. Only the seating is quite cramped in economy - in width and legroom we wouldn't have coped with a longer flight.
Seat TypeEconomy Class
Value For Money 12345
yes
4/10

Condor Airlines customer review

(Canada)

Vancouver to Frankfurt return. The flights themselves were probably a 7 or 8 out of 10. The food was good and the service was friendly. The seats don't allow much leg room and they seem a bit narrow but we managed. The real problem is with the Condor staff that check you in and I would give them a 1 out of 10. The web-site did not allow us to pre-select our seats from Canada so we went to the airport early so we could get window seats. We were the 2nd people in line when the wicket opened and when we asked for a window seat the woman said that they had all been assigned online. We told her that because we were the 2nd people in a line of hundreds we were hoping she might be able to switch our seats. She said no. There was no smile no apology - nothing - just a flat no. And our experience back to Canada was just as bad. It took almost 2 hours for the check-in. The lines were incredibly long and while waiting to board I must have heard six different passengers complain that they had to pay 20 Euro for each kilo their carry-on bag was over the 6kg limit. One person said that they would gladly throw out the chocolate they were bringing home for their children but were told that it was too late and they would have to pay 60 Euro penalty. And of course we were sitting in the middle section again. But the young pregnant woman sitting beside us was not even allowed to sit with her husband. They told her they would not try to find any seats together for them so she spent the 10 hour flight alone. Would I fly Condor again - not on your life! The land crew of Condor Airlines has scarred me.
Seat TypeEconomy Class
Value For Money 12345
no
9/10

Condor Airlines customer review

(Netherlands)

Frankfurt to Salvador return comfort class. Food was pretty good attendants friendly service was good seats are pretty good as well. May not be as good as KLM business class but it's half the price. All in all a good experience.
Value For Money 12345
yes
3/10

Condor Airlines customer review

(Canada)

We give Air Condor a definitive ‘thumbs down’. There were some positives (decent food and drink and reasonable leg space) but negatives dominated. Most importantly passengers need to be aware of unreasonably tight restrictions (1 item of less than 6 kilos) on hand luggage stiff penalties for excesses (20 Euros per kilo) and a policy of checking-at-the-gate by which time it is too late for passengers to re-pack their luggage. On our flight (from Frankfurt to Vancouver on 1 October) dozens of unhappy passengers were paying penalties of hundreds of dollars.
Seat TypeEconomy Class
Value For Money 12345
no
9/10

Condor Airlines customer review

(Canada)

I travelled with Condor with a 1.5 year old baby as the first leg from Vancouver-Frankfurt-Prague trip. For the price the experience was good. They gave my child games and they bumped us up to Premium Economy on the return and food was fine (one free alcoholic drink is given).
Seat TypeEconomy Class
Value For Money 12345
yes
3/10

Condor Airlines customer review

(Czech Republic)

Panama to Frankfurt Economy. The stewards were not really customer oriented no smile just robotic. The entertainment onboard was a couple of TV screens playing some Disney films and 2 normal movies. You can buy headphones for 3.5 EUR however many passengers did not have Euros. The quality of meal was ok but the problem appeared with the first snack - the steward simply forgot to give the snack to me and my partner. Later I asked for it and they did not even say sorry - she just told me It happened because her colleague was too fast. I know I travelled in Economy Class but still I paid enough to deserve suitable behaviour from staff.
Seat TypeEconomy Class
Value For Money 12345
no
6/10

Condor Airlines customer review

(Germany)

FRA-MBA-FRA Seating in Business Class okay charter competitors are better. No personal inflight entertainment only screens on the bulkhead. Good choice of meals and a good selection of wine. Crew friendly and professional.
Value For Money 12345
yes
na

Condor Airlines customer review

(United States)

Flew with my 17 month old and my friend and her 6 month old daughter from Fort Lauderdale to Frankfurt and to Prague. At the airport told we could not sit together and we did book the seats together. Onboard my friend ended up sitting next to a passenger who was drunk she asked to move and was told there were no free seats. One person felt sorry for my friend and he changed seat with her. It took the attendant 2 hours to get me a water. I was very disappointed with all the service I received.
Seat TypeEconomy Class
Value For Money 12345
no