Condor Airlines

✅ Trip Verified | The absence of the service. The baggage is lost, no contact, no information on the web site that does not operate in standard way. Even the report form does not recognise the flight number. So tricky management that no human contact the only machine voice.

✅ Trip Verified | Pros: Cheaper than most other airlines from Seattle to Europe. So, I will give them a couple of 'stars' for that. But if all of the airlines were around the same price, I would never fly this one again. Cons: Website is very difficult to navigate. Finally ended up booking ticket on Expedia, which took 5 minutes as opposed to the amount of time (and frustration) I expended trying to book on the Condor website. Boarding process is terrible in both Seattle and Frankfurt. No priority boarding for B-class. No boarding by groups or rows. No announcements by ground staff. In Frankfurt it looked like they didn't even give priority to people with disabilities and parents with young children. Complete chaos. Staff on board are OK, but most are not particularly friendly. Seat on one leg was beat-up and required constant shoving of bottom of seat to slide under top part of seat to keep bottom from sliding forward. 4.Food is terrible.

✅ Trip Verified | Mostly a great experience. Toronto to Frankfurt then Austrian Airlines to Vienna Fare Class: Business (Upgraded to Prime Seat) Nice new A330neo plane. Lovely livery and the plane still smell new. Crew were efficient if not overly friendly. Fluent in English and German. Menu options were good. Cold appetizers were nicer than the hot meals but overall no complaints. Wine selection was good. Great long haul business class hard product. Comfortable pod seats with plenty of space and felt fairly private. I upgraded to Prime Seat and had so much space especially in lie flat position. Able to sleep comfortably. Love the pyjamas provided. Comfy and worth keeping. Boarding was a gong show. No sense of organization or dedicated boarding calls for each group. Just a mass of people trying to board all at once. No priority boarding observed. Overall good experience and certainly cheapest transatlantic business fare I could find. I would not necessarily upgrade to Prime seats again as other seats in business were equally good.

✅ Trip Verified | Booked & paid on Condor Air Website 2 roundtrip Business Class Seats from Los Angeles to Barcelona via Frankfurt. Received following itineraries: LAX to Frankfurt Condor Business, Frankfurt to Barcelona Economy with Lufthansa (their chosen partner). I contacted Condor to complain they advertised full flight as Business but part of received itinerary is Economy. They said they have no control what type of seats their Lufthansa partner assigns & I must take this w/ Lufthansa. Told them I did not choose Lufthansa & did not buy my tickets from Lufthansa but Condor did & they falsely advertised a full Business-Class seat. Condor refused to help. I Contacted Lufthansa & was told Condor only books economy w/ them & I will have to pay additional fee to get Business seats for remaining part of trip. I paid Lufthansa additional $640 for mine & my daughter’s seats. Upon checking in at the LAX Condor counter, I mentioned additional fee I had to pay to upgrade 2nd portion of my flight. I said I had to pay twice for Business seat from Frankfurt to Barcelona (& returning flight). Agent said to file a complaint with Condor to get reimbursed for paying twice for Business seats. I filed a complaint; Condor rejected. My LA to Frankfurt Business seat did not recline, making it less comfortable than Economy seat that reclines to some degree. I had to seat at an upright position. They offered $100 coupon to purchase one of few items offered on their inflight magazine! A Business class ticket costs 3X Economy; my seat was less comfortable than Economy seat. Flight attendant told me their planes are outdated, missing much needed maintenance, Condor won't spend money on making repairs on their old planes. She said they routinely apologize to passengers & are embarrassed by the condition of their planes. On the return flight from Frankfurt to LA on Condor Air the Entertainment monitor on my seat was physically broken & did not operate. Flight attendant apologized & repeated same comments other Condor flight attendant said on previous flight. Once landed at LAX, my checked-in suitcase was delivered badly damaged beyond repair. There was a Condor Air employ at the carousel helping other passenger with damaged suitcases. She assisted me to logon to Condor baggage damage site & showed me how to take numerous photos of every corner and side of suitcase & upload them to their system. Condor employee inspected the suitcase & confirmed the damage; Condor claim system generated a claim #. I was told I will be contacted for assistance, but never did. I filed complaint at Condor website; got rejected. Questionable practice at website complaint process is that to complete the complaint process passengers must include their bank international code, routing number, account number. They do this to intimidate people from submitting complaints as it is impossible to complete their process before sharing this highly sensitive information. I don’t know if this is a legal practice in the US. I understand they may need this information if they choose to reimburse a passenger. But why would they ask for this information before even reading one’s complaint to decide whether to honor the complaint. They read my complaint, rejected each and every one of my grievances, left me with a broken Delsey suitcase, and have my highly sensitive banking information on their record!

✅ Trip Verified | Booked tickets Munich to Split with Condor. When we went to check in online, were redirected to Marabu Airlines‘ webpage. Never heard of them, but ok. Online check in doesn‘t work, ok. Got to airport 2 hours before our flight - hundreds of people in the Marabu queue, which is not moving. Everyone looks confused. We talked to other people waiting and it turns out many of them were there for the second day in a row, and had been there hanging out for the whole pervious day waiting to fly before being sent away the evening before. After 5 hours or so, the one check-in staff member made an announcement that all Marabu flights were cancelled and people should return at 9am the next morning for more information. He didn‘t work for either Marabu or Condor so had no further information. Need a hotel? Book it yourself and try to get the money back from the airline was the advice. We go home, return at 9am the following morning. Same scene as the day before. A few hours later, the check in staff tell us all flights are cancelled and there will be no replacement flight. So we had to book our own alternative flight with Lufthansa. Condor customer service say we have to pursue Marabu for a refund - EVEN THOUGH THEY OWN MARABU. We will NEVER book anything with Condor again. If you think this is just a once-off bad experience, have a look at Condor‘s Facebook page. You have been warned!!

Not Verified | I recently had the misfortune of booking a flight with Condor Airlines, and I must say it was one of the most exasperating and infuriating experiences I have ever had the displeasure of enduring. From start to finish, the airline managed to showcase a shocking level of incompetence, lack of communication, and complete disregard for its passengers' time and well-being. Everything began with our supposed departure time of 5:55 in the morning from Munich to Corfu. Little did we know that this would be the start of a never-ending cycle of delays and frustration. Condor Airlines provided absolutely no information or updates about the status of our flight. We were left stranded at the airport, clueless and abandoned, as the minutes turned into hours. As the delays stretched on, our hopes of a timely departure vanished. It was only a few hours before the initial departure time that Condor Airlines bothered to inform us, in a casual and nonchalant manner, that the flight was rescheduled for a mind-bogglingly inconvenient 21:00. This last-minute notification was a slap in the face to every passenger who had wasted an entire day waiting for a flight that seemed like it would never take off. Throughout this infuriating ordeal, the complete absence of communication from Condor Airlines was truly astonishing. It seemed as though they had no regard for the basic courtesy of keeping their customers informed and updated. The lack of transparency left us feeling helpless and deceived, with no choice but to endure the endless hours of waiting in the airport terminal. The blatant disregard for our time and inconvenience exhibited by Condor Airlines is nothing short of appalling. It is unacceptable for an airline to treat its passengers with such disregard and indifference. I strongly advise anyone considering booking a flight with Condor Airlines to think twice before subjecting themselves to such an abysmal experience. Save yourself the frustration, stress, and wasted time by choosing a more reputable airline that values its passengers and understands the importance of punctuality and clear communication. Condor Airlines, you have failed miserably in providing even the most basic level of service, and I will make sure to share my dreadful experience with everyone I know.

Not Verified | Plane is new seats are comfortable and I rode premium economy. I would say the window seat, there is a gap between seat and bulkhead like a bottomless pit do things do fall into it. Condor made clear that upgrades only apply to their airline and not other feeder airline. Plane fresh and clean, service adequate money was $500 less than Delta. The having to get the follow up boarding pass is confusing. I was chosen for "additional screening" along with 4 other male passengers. I thought that was a bit odd.

✅ Trip Verified | Former (10 years ago or so) Condor was a sufficient airline with a good service and it was comfortable to fly with. The online check-in and Condor App aren’t working properly. There isn’t any service included in a normal booking. It is necessary to book and pay for every ‘service’ additionally like a low budget airline. Every of the three flights to different destinations were delayed. The boarding is a chaos, there are in some cases more than 7 boarding groups. I could not recommend to fly with Condor and would look for an alternative the next time.

✅ Trip Verified | I’m usually not too picky when it comes to flying especially because I hate it in general to begin with. However, it turned out to be one of the worst flights I’ve ever experienced. It was a 12 hour flight from Frankfurt to Los Angeles and it was truly a draining experience. First of all, there was no AC for the middle rows. It was very uncomfortable and impossible to get sleep when it was so hot on the flight. It was also so difficult to communicate with the stewardesses. Anytime I tried to request different things, their responses made me feel very bad for even asking for a cup of water. Me and my friends on this flight had such a hard time even flagging down help because all our touch screens were not working so we could not use it to request someone for help. I’m also shocked that this airline has chosen to charge customers for wine and even headphones on an international flight when I’ve always gotten them as complimentary options at every other airline. Definitely will not be flying condor again nor recommending it to anyone if this is what all of them are like.

✅ Trip Verified | Never used this airline before and will never use it again. Right from the start on boarding from Las Vegas, there was a huge delay caused by staff ineptness, on baggage checking and boarding order announcements and check in. The departure screen was showing as a departed flight 2hrs after the plane was still boarding passengers on the ground. Total mess. It seemed there was a shortage of flight attendants, as they quickly showed up, just to dump some pasta and a dry brownie to each passenger, then in the morning a bread roll with cheese and I never saw them again. Bottled water was not available even for purchase. The premium economy was taken care for way better by a separate personnel, for much higher ticket cost. This is probably the worst experience I ever had in a overnight flight.