Condor Airlines

Not Verified | My wife and I booked flights on Expedia with Condor. The airiine canceled our flights without an explanation and no compensation or even a decent apology. The experience trying to contact customer service was a nightmare. I eventually reached a representative. When asked why our flight was canceled, the representative said that it due to the currently pandemic. When asked what about the pandemic, the representative responded " what do you think". I then said that I want to understand how the pandemic was impacting the airline and resulting in cancelations. He then explained that the German government government issued a warning that airlines from Germany should not travel to the USA. When I asked the representative how he might be able to assist with facilitating another flight he said that he could not help any further and I can expect my refund in 2 weeks. I so uncomfortable and disrespected by this agent. If you have another option, I strongly suggest that you do not use this airline.

✅ Trip Verified | Due to the coronavirus our flight was cancelled back home. Then Condor promised us a new journey home later. And now we are stuck in Dominic Republic with no flights at all and Condor will not answer in the phone and they don't care about us at all. In mail the now tells us the will not be replacement journeys at all.

✅ Trip Verified | Seattle to Frankfurt. No customer service help whatsoever. I paid for round trip tickets that were canceled after getting to the destination. 3 hours on hold total. Not helpful with rebooking flight. Was charged $500 more to get home. The Alaska flight that took us from Seattle to Portland was connected to the Condor flight was canceled and never reimbursed. Attempted to resolve and not able to over the phone. Attempted to by online site but they want bank information that I am not willing to give them. They should be able to credit the credit card that they billed. Most frustrating and horrible customer service ever. Plus didn’t get our bags for 4 days so had to buy toiletries and some clothes.

✅ Trip Verified | I was flying from Lanzarote to Munich, my luggage was lost and 80 suitcases of other passengers were delayed. First 5 days, they were saying, that I must be patient and, that they will start ‘extended search’ after 5 days. I called them after 5 days, they told me that I can fill the complaint form and I will receive an answer within 5-8 weeks! Thank you very much. After 8 days suitcase was brought by a postman: they did not even tried to send it fast. They told me, that they will call me to ask, when I will be at home – nobody called. They service hotline was only saying, that I can send them an email, that of course nobody was answering. After 25 days, I have received an answer to my complaint, that it seems, that everything is already delivered, that they do everything possible to avoid such situation (80 suitcases were missing) and that they hope I will give them a second chance. Hotline did not even called the airport or checked baggage status online, so I do not think, they did everything possible, I do not think they were sorry. I will personally never give them a second chance, it was too much stress for me.

Not Verified | Frankfurt to Cancun. Never fly with Condor again. for an over 10 hours international flight it has only 4 free movies and 4 free episodes. The other movies you have to buy. No free headphones. No blanket on board. The seat has no head holder. Cabin crew barely smiles. They were doing everything like a robot. During online check-in seat cannot be chosen. Super uncomfortable for the journey. The meal has small portion and not tasty. They charged anyway quite a lot for the flight! But they run everything like a budget flight: need to pay additional for choosing seat, for free movies, for headphones, for additional food. Really disgusting operation strategy. Probably you need to pay extra for the cabin crew to smile at you! I give them 1 point because of the tasty desert.

✅ Trip Verified | Frankfurt to Cancun. Misleading upgrading process from economy to premium economy through their website, resulting in a couple separated in a 11 hours flight. It gives the option to upgrade in step number one. It shows a premium economy box next to both names in the second step making you believe that you can pay for both and get upgraded. It charges only one upgraded seat in the payment step, because only one was available, although at the second step it sets the premium box sign next to both names. Thus a couple is separated in two different sections of the aircraft just because the algorithm tries to sell anything available by tricking the customers. Indifferent flight attendants that ignore an issue that occurs by the airline.

Not Verified | Vancouver to Frankfurt. My partner and I flew Condor Airlines last year. There was a documentation issue and we asked to change our departure date, several days prior to the flight. Condor, unbelievably, refused to rebook our ticket over the phone and told us to try to rebook our ticket at the check-in counter, on the day of travel. Of course, the check-in counter could not help us other than to cancel our ticket. After spending several hours on the phone with the accounts department of Condor, we were given new tickets and an apology. The flight went without incident. Then, five months later on December 24th, we received a rude and demanding email that we should now pay for the first flight, which we had asked to be rebooked. We will never travel with Condor again.

✅ Trip Verified | Cancun to Amsterdam via Frankfurt. I found the seats in Premium Economy worse than on many Economy flights. Considering it was a very long flight, I could not sleep at all as it was so uncomfortable. The portion size of the food was really small and even though I had asked for a gluten free meal, I was denied it because I didn’t have a receipt! Only one of the cabin crew were friendly. To top it off, no wifi was available! Needless to say, I am never flying with Condor Airlines again!

Not Verified | I flew on Condor several times when Lufthansa owned it and was delighted. They have since been sold to Thomas Cook and the experience was very poor for my flight from LAS to MUC. The seats are miserable — there is so little leg room, and I’m only about 5’8”. I have never been on such a pitiful long haul flight—and it is not inexpensive. They charge for movies—really?? And the change of planes in FRA was a complete disaster. No announcements or signage, and no one knew we had to check in again, or where to do so. Everyone was confused and angry. I will not ever fly them again.

✅ Trip Verified | We flew from Kuala Lumpur to Frankfurt on 17th December 2019. We paid € 300 per person and I guess you get incredibly unprofessional service when you pay peanuts. We flew in a Boeing 757-300 on a long haul flight from Kuala Lumpur to Frankfurt. Way too small of an airplane to travel in! Small chairs, 3x3 with barely any legroom. - No in-flight entertainment! No screens in the back of the Plane seats, only old LCD screens from the ceiling in the middle, on which they showed flight information and in the morning exactly 1 hour of old episodes of some comedy series. No iPads, no WiFi for use with your own phone. No power sockets or USB chargers. Boarding started 1 hour later without any communication whatsoever to the passenger. Only when the boarding was finished (in a unprofessional way without microphone etc.), the captain explained that there were problems with loading the food, because of the fact that the airplane was not suitable for such a long flight. These were his own words! Refueling in Dubai. Another sign that the airplane was not made for such long flights. We couldn't leave the airplane and it took a little more then an hour, before we took off for the next 7 hours. Breakfast was butter, jam, cheese, ham but no bread. No communication about the fact that there was no bread. Not one of the crew explained why there was not bread. Passengers had to ask themselves why there is no bread and some of them got a sandwich, while the rest wasn't even complaining because it's so weird I guess. Warm food was OK though. All and all, the whole charade looked incredibly unprofessional, it gave me a bad feeling. I will not ever advise anyone to fly with this organization!