✅ Trip Verified
| I'll put this in points, because there's some advice. We booked to fly from Manchester, UK, to New York, and back to Manchester from Los Angeles a month later. Since we wanted to sit together, we pre-booked seats, at £25 each for each way, adding £100 to the cost of the flight. We also booked an extra bag in the hold. Going to New York was fine. We took off, landed and that was that. No decent movies, cramped leg room, awful food, but we knew what we were getting into going in, so we came prepared with our own food and movies. First piece of advice - take your own movies, headphones, and water. After a month, we got to LA airport to fly home. When we checked in, the woman on the desk tried a scam. It says on the website that you are allowed one piece of luggage, plus a "handbag" or laptop bag. The sizes are quite small, but all I was concerned about was my old-fashioned laptop that weighs a lot. They tried to convince us that the weight was for both items, went so far as to say that was what it said on the website. I pulled the relevant page up on my phone, and only then did the woman give in. The alternative was to pay airport prices for the bag to be stowed in the hold. Second piece of advice - weigh your carry on carefully, because they will, and wear a coat with deep pockets, so you can stuff the excess in there. At least they don't weigh that. The plane was four and a half hours late. We got a variety of explanations, none of which seemed right. And we were never offered refreshments or vouchers, which is a statutory requirement if the airline is in the EU area. They just left us, and gave wild excuses. Either they didn't know, or they didn't want to tell us. Third piece of advice. Take photographs of the departure board. When you claim, they will try to say that you are wrong. Finally we got on the plane. They gave us free access to the full entertainments package as compensation. I used my tablet to watch the Netflix movies I'd previously downloaded. We arrived at Manchester just over three hours late. Fourth piece of advice - however tired you are, take photos of the arrival boards, and because you're tired, make notes of what they actually said. And take your own blanket, or coat, because they don't have any. Ever since May we've been trying to get compensation, and all Thomas Cook did was offer us £100 compensation. We haven't accepted it. If something goes wrong, and it seems that happens a lot, they are working on such a shoestring that they have no contingency plans. The planes are old, cramped and tired, and don't expect decent food or entertainment on long haul flights. Budget is fine, but not their response to complaints. If it hadn't been for those, I might have chalked it down to experience, but no.