✅ Trip Verified
| My experience exceeded my expectations. The flight between San Juan to Frankfurt was fully booked, I found staff at check-in pleasant and efficient. Boarding was a little chaotic, not clear where to queue up, boarding delayed and announcement made that boarding would be in zones, but it was really a free for all. This was not an issue as I find that random boarding is better than zone boarding as generally less people are completing for the same space on the aircraft. Ground staff could have managed cabin baggage better as some passengers were bringing more onboard than the 1 bag @ 8kg + small bag onboard. Larger bags do not fit into the middle lockers and need to be placed in the side lockers. I observed several passengers struggling to stow their bags and needed to find space away from their seats, but then again some passengers seem very adverse to putting their small bag below the seat in front of them. The flight left about 20mins late and the Pilot made a good announcement to explain why. We arrived on time in Frankfurt. The aircraft was clean with mood lighting, lockers and toilets which looked like they had recently been refurbished (bright and modern). I'm 5'9 and found the seat width and pitch no different from other airlines economy class. Seat did not have an adjustable headrest, but as a pillow and blanket were provided, so I found it comfortable for the 9 hour flight and was able to get quite a few hours of sleep. The in-flight entertainment was fine; limited free movies/tv show, however the free movie was a recent release and the screen resolution was of a high quality. Bring your own headsets or buy from the crew on board. Premium entertainment can be purchased for 9 Euro and the selection seemed good with a mixture or new releases and favorites. A meal was served about 60 mins after departure and the quantity (small salad, bread roll, hot pasta dish and desert) and taste was fine and better than expected for an operator such as Condor. About 90mins before arrival into FRA a light breakfast (roll, ham & cheese and fresh fruit) was also good. Soft drinks and tea/coffee are free and alcoholic drinks at Euro 5 is reasonable. Crew were fine; not overly friendly but efficient; meals served and cleared quickly. I observed a crew member during a service drawing a funny face on a napkin for a infant ... nice touch. Overall a good flight and considering the very reasonable fare and some entertainment, and meals were included. I'm glad I booked Condor and found it good value for money and I'd fly them again.