✅ Trip Verified
| Frankfurt to Baltimore. Beware if your flight says that it is being fulfilled through Air Tanker. My initial flight into Germany was fine, but only fine. The flight wasn't full, but I still felt very crammed in. The food, if you don't spend extra money on their Premium menu, is not much and about the same quality as a hospital cafeteria. It was all solidly "meh". I'd been snapped at for not having my passport ready as I stepped into the plane, yet nobody had instructed me to do that and it was my first international flight. They also, for some reason, made an announcement that they would be checking passports upon exit, but they didn't actually do this. Eventually we got to Frankfurt though, and I found myself feeling solidly underwhelmed by the experience. Coming home was an absolute trial. I checked in online 24 hours beforehand, and when I showed up the next day, a good four hours before my flight, I received a nasty surprise. I waited in line to check in my bag, and after finally getting up to the desk, was informed that I needed to go to the Service Area, that everyone did, and to not worry because "nothing was wrong with my booking." Yet there was clearly something wrong because the woman looked very uncomfortable. The Service Area was a disaster, and I waited in a barely moving line for an extremely long time to be finally told that I would be getting pushed off into Lufthansa's lap. One man working the desk and constantly answering a frantically ringing phone, trying to deal with an entire plane full of people who had just learned that Condor was using a smaller plane and had ditched them. They needed three or four of him. I was given vague directions as to where to go, worried that I wouldn't have time to catch this new, much earlier, flight. I finally got face to face with a Lufthansa rep as my new flight was starting to board, and she couldn't even find my name in the system because Condor hadn't bothered to send it. That took a good fifteen minutes to fix by itself. I was told by professionals and other travelers alike that this haphazard downgrading of flights is very typical of Condor. They promised reimbursement of 300 euros for the flight, and of course as I tried to file the paperwork for it they are trying to give that reimbursement as vouchers for future flights with them. If I am ever lucky enough to fly to Europe again, it will not be with them. Lufthansa proved to me that they know what they are doing and how to treat their customers, even when faced with a swarm of stressed out people suddenly on their doorstep. Lufthansa had great food and great service, and in the future I will definitely be willing to pay a little bit more than what Condor is asking for peace of mind.