✅ Trip Verified
| We flew with Condor from Frankfurt to Portland and back. We have had our 8 month old baby (lap infant) and our dog (in cargo area) with us. Both flights were delayed due to problems with the plane (AC broken on our way to the US which resulted in a 2h delay while we were boarded already, the cabin felt like a sauna with over 100F outside, our poor dog in the cargo area / plane overbooked in business class on our way back with re-seating passengers). There was no service during that time like providing the passengers with water in the heat. As a breastfeeding mum I requested water frequently and was denied it mid-flight on both routes. The crew was unfriendly, brief and didn´t care much about our comfort nor the comfort of our baby (we have tried to get Premium Economy seats). The food was horrible, it´s pasta with tomato sauce both ways on a 11h flight. The in-flight entertainment is a joke, even with the upgrade (which costs 10 EUR per passenger) it´s not any better since there´s nothing interesting to watch (no new movies or shows). The seats are very uncomfortable, there is no head rests that can be adjusted. Bringing a travel pillow is a must. But the worst part was the transport of our poor dog: we have picked up a very stressed dog in FRA whose muzzle was raw and bloody. He must have been trying to get out of the kennel in panic. What caused it unfortunately remains unknown. Also, since given ice cubes (recommended by the airline staff) instead of water, suffered immense diarrhea (due to enteritis, my friend is a vet and examined him right after we got home) and was literally swimming in it in his kennel. Condor´s customer service is a zoo, nobody feels responsible for anything there and we just got forwarded back and forth to different agents for several days, which is why I end up writing this review because we certainly will never fly with this airline again. I have to give a 1 to post this review but I would give a zero.