Citilink

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment N/A
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 43 reviews
7/10
No Skytrax Rating
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9/10

"seat is very comfortable"

(Indonesia)

Verified Review | I flew Citilink from Balikpapan to Jakarta during fasting so it's OK not to have meal by flying LCC. But they kept selling food for people who didn't fast and they did it politely to respect us who was fasting. The flight was smooth, seat is very comfortable. They provide us with a very good magazine so I didn't get bored flying without IFE. I will never doubt to fly CItilink and will recommend it for sure.
AircraftA320
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteBPN to CGK
Date FlownJune 2016
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"flight attendant nice and friendly"

(Indonesia)

Verified Review | I flew Citilink 2 days ago from Jakarta (CGK) to Surabaya to attend the wedding party at 10am. I chose QG 801 (suppose to land at 9.15am). The only problem I have was my name was not appear on the quick check in computer terminal, but one of the ground staff quickly asked my ID, and checked me in. in the normal terminal going into the aircraft, I was greeted by a flight attendant who was nice and friendly.
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteCGK to SUB
Date FlownMay 2016
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
3/10

"compensated the passengers"

(Indonesia)

Verified Review | My flight was supposed to be at 20.05 from Denpansar to Jakarta. At around 18.30, I received a text message from Citilink saying that my flight is delayed to 21.50. At the airport, when I asked the staff about the delayed time, they seemed clueless. It was rather confusing, since the boarding pass and information board showed the flight time at 20.05. After not receiving any news from the staff or from the information board, at 21.50 they announced that the flight is being delayed again for another 3 hours. Citilink compensated the passengers with food and ISD23.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDPS to CGK
Date FlownMay 2016
Ground Service 12345
Value For Money 12345
no
8/10

"enjoyed our experience with them"

(Indonesia)

Verified Review | We flew Citilink yesterday from Jakarta Halim Airport to Semarang. Check-in was quick since we didn't bring any baggage. Aircraft turnaround was fast and we got onboard in no time. Take off a little late because traffic. We didn't buy any food and beverages onboard, but the price are reasonable. Landed on time. Overall we enjoyed our first experience with them. Consider to fly them again because the price is cheaper than Garuda.
AircraftA320
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteHLP to SRG
Date FlownApril 2016
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"nice cabin staff"

(Indonesia)

Bali to Jakarta. I and my family have a satisfied reservation for this trip. This is my first flight travelling by Citilink. When check in upon departure we handled by a warm ground staff. The flight itself departed on time. I found a nice cabin ambiance with a nice welcome greeting from the nice cabin staff. As a low-fare airline, there is no inflight free meals, but we can choose variety of hot meals from buy on board.
AircraftA320
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteDPS to CGK
Date FlownFebruary 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
7/10

"choose for my next trip"

(Indonesia)

Jakarta to Palembang with Citilink and the flight was on time. Ground Crew was helpfull and nice, cabin crew also nice and helpfull. Citilink keep their cabin and airplane in clean condition, meals were not free but you can buy it onboard, a typical Low Cost airline. Overall was good for Indonesia low cost, maybe the best. I'd choose Citilink for my next trip.
AircraftA320
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteCGK to PLM
Date FlownJanuary 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
5/10

"crew helpful and polite"

(Germany)

Flight from Jakarta Halim Perdana Kusuma to Semarang. Booked this airline due to the airport being located in Jakarta city centre - Halim Perdana Kusuma Airport (HLP). Airline changed the departure time without notification, I realized the delay through the web check-in and asked their call centre to confirm it. The check-in process was chaotic as they only have two counters open for 5 different flights. The baggage handling was OK for low cost airlines. The cabin looks good and clean. The cabin crew were helpful and polite. I sat on the seat 31A, limited space and limited recline. The flight was good. For value of money and quality, I recommed to fly with this airlines for short flights (1-2 hours flight).
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteHLP to SRG
Date FlownDecember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"cabin is totally clean"

(Indonesia)

Flying Citilink from Surabaya to Bandung, I didn't expect much with this. The seat is very comfortable. The legroom is large enough for my legs. I could sit comfortably without adjusting my leg position. The cabin is totally clean and looked very neat. One more important thing is that the flight was on time.
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSurabaya to Bandung
Date FlownDecember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"very pleased and satisfied"

(United States)

I flew two routes with Citilink, Jakarta to Padang and Kualanamu to Jakarta in early October and was greatly pleased with the overall experience. The aircraft were in good condition, clean and airy, the flight attendants attentive, kind and professional in their demeanor. Most importantly the product gave the impression of well practiced routine and safety not an unimportant impression for nervous fliers. We were on time on both flights. The for purchase entrees were laughably cheap and in fact more than satisfactory ie. enak sekali! As an aside, their website proved to be the easiest one to navigate of the various Indonesian airlines, permitting trouble free purchase with a US based credit card. The fares were very competitive in fact in most of the routes I comparison shopped Citilink was the cheapest. But it certainly was not the cheapest in terms of product and experience. I do not see much difference with Garuda in terms of the quality, condition and state of the aircraft. Of course Garuda does provide snacks and meals included in the price of fare. I rank Citilink slightly above par with AirAsia and certainly much better than Lion Air. The only drawback vis-a-vis competitor airlines is that the Citilink route network is substantially smaller than Garuda or Lion, flying primarily between Jawa and Sumatera. Hopefully they can add flights to destinations in the Eastern part of the archipelago to give Garuda and Lion a run for their money. Very pleased and satisfied customer!
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteCGK to PDG
Date FlownOctober 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
6/10

"rather a good experience"

(United Kingdom)

It was rather a good experience of flying with Citilink from Jakarta to Makassar. Check-in went smoothly, ground staff was very polite. There was a bit of a mess with the departure gate as they changed it while the monitors were showing a different one. Nevertheless the plane took off on time and arrived on time. Service was ok, no free food but what was available was pretty cheap anyway. I can recommend this low-cost airline and will probably use their services again in the future.
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteJakarta to Makassar
Date FlownOctober 2015
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes