Citilink

✅ Trip Verified | Denpasar to Dili. Selected Row 1 seats during booking process and confirmed through airline website seats were still selected. At checkin was told Row 1 is only for VIPs and was moved to Row 10. Asked if Row 2-9 available and told they were booked. After take off I noticed only 17 people in the first 9 rows. The Citilink ground staff in Denpasar care very little about their customers.

✅ Trip Verified | Jakarta to Penang with Citilink. Check in refused because no middle name included on the eticket. No middle name was requested on ebooking, only initials, so this is an administration issue with online booking. Rude refusal by ground staff to allow check in.

✅ Trip Verified | Jakarta to Penang. I made a booking through the website and paid. However, the confirmation email I received says my status is "on hold", they never sent me another email with further updates till the day I flew. On my flight date, I arrived at the airport and the TV where they display the check-in counters says Citilink counter 33-48, I queued and waited for my turn then the staff took 1 minute to check my details and issue my boarding pass, however, she soon realized her mistake and tore my boarding pass. She told me to walk to the international counters at gate 80-90. I noticed that I was on seat 18F. I got there and noticed there were 3 queues, 2 for Penang 9.55 am, 1 for KL. All 3 queues were not that long, and it took me 50 minutes to check in because the staff serving my counter took a long time to check in a family of 10. I get that it is a big group, but 50 minutes? Both the Penang queues weren’t moving. My flight was at 9.55 am, and at 9.05 am I was still queuing behind the same family. Eventually, at 9.10 am Penang passengers started jumping queues because it was so slow. They didn’t have an automatic ticket kiosk to check in passengers without bags. By the time she was done, I had to run to my gate. There was still a line to pass through immigration. I was on seat 30F because I was one of the last to check in again. The flight was similar to other A320 flights around the region.

✅ Trip Verified | This is not the first time being a passenger of Citilink. There isn't much that I can consider to be an advantage of this airline, because this airline is a low-cost airline. But one thing that impressed me with this airline was that until now I have never experienced a late departure. Their cabin crew is also one of the best behaved in Indonesia. I ordered heavy food during the flight, the fried rice they sell in my opinion has above average taste. Fly with Citilink if you don't believe what I said above.

✅ Trip Verified | Pekanbaru to Jakarta. I am a weekly traveler and fly with this airlines twice a week. However today I missed the flight even though I have checked in, arrived at the airport early and waiting for more than 1 hour delay. The problem is they did not announce boarding call announcement thru PA and information board as they should be. They admit that the procedure was not followed and they apologize for it. Missed the flight. -No other flight available on the same day. Wasting time for 5 hours waiting and another 12 hours until flight to Jakarta using another airline. Disappointment and lost trust to the airlines. What do I get - a sorry. - A ticket of rescheduled flight to the next month.

✅ Trip Verified | Bandung to Surabaya. You cannot expect more from the budget airline but at least there is an option, regardless the route option and also competitive fare. This is my first experience with the Airline but it was ok.

✅ Trip Verified | Denpasar Bali to Bandung. I didn't get to fly this trip as we were refused for check in because of some payment issue according to Citilink system. The ground staffs didn't care when I tried to show them the confirmation email we received with the itinerary and showing payment status was cleared. They didn't offer any resolution and only told me to lodge a dispute through our credit card provider. Extremely disappointed and will not fly Citilink anymore.

✅ Trip Verified | Jogjakarta to Jakarta. Citilink's customer service is excellent in my recent trip. An hour before the flight departed, I just arrived to the airport. Definitely, I missed my flight, but I got "express" check-in, assisted by the staff, including 3 of my bags! I received my ticket and boarded on time. In flight, I got seated on the 2nd row from the front, which was quite surprising because I was late. Really recommended for another great low cost airlines.

Jakarta to Jogjakarta. Check-in was unorganized. There was no specific lane for each destination, while 5 lanes function as all-destination check-in. Nonetheless, I was able to checked-in. Departing was delayed for more or less an hour. When departed, there was no jet bridge, so passengers have to got in by the stair. In-flight, journey was comfortable and stewards were extremely friendly. Seats were really comfortable for a low-cost airlines. recommended!

✅ Trip Verified | Denpasar to Jakarta. I'm giving a rating of 4 is because the flight was right on time. The person at the check in counter let another passenger jump the queue, even after I told her what happen. She asked me if I want a window seat and I accept it (but instead assigned me in a seat between two people. Airport security they stop me saying I couldn't bring a camera tripod inside the aircraft. I had to return to check in and asked to have my main luggage back so I can put it inside they manage to get it back and I place my tripod inside. All of this took some time, so once back at the security they were already call for the last passenger for my flight so I had to jump the very long queue and try to find by myself the same security guy that stopped me earlier so I could ask him to pass in front of everyone. Maybe it was just a very unlucky day but I will not fly with them again.