Citilink

✅ Trip Verified | Denpasar Bali to Bandung. I didn't get to fly this trip as we were refused for check in because of some payment issue according to Citilink system. The ground staffs didn't care when I tried to show them the confirmation email we received with the itinerary and showing payment status was cleared. They didn't offer any resolution and only told me to lodge a dispute through our credit card provider. Extremely disappointed and will not fly Citilink anymore.

✅ Trip Verified | Jogjakarta to Jakarta. Citilink's customer service is excellent in my recent trip. An hour before the flight departed, I just arrived to the airport. Definitely, I missed my flight, but I got "express" check-in, assisted by the staff, including 3 of my bags! I received my ticket and boarded on time. In flight, I got seated on the 2nd row from the front, which was quite surprising because I was late. Really recommended for another great low cost airlines.

Jakarta to Jogjakarta. Check-in was unorganized. There was no specific lane for each destination, while 5 lanes function as all-destination check-in. Nonetheless, I was able to checked-in. Departing was delayed for more or less an hour. When departed, there was no jet bridge, so passengers have to got in by the stair. In-flight, journey was comfortable and stewards were extremely friendly. Seats were really comfortable for a low-cost airlines. recommended!

✅ Trip Verified | Denpasar to Jakarta. I'm giving a rating of 4 is because the flight was right on time. The person at the check in counter let another passenger jump the queue, even after I told her what happen. She asked me if I want a window seat and I accept it (but instead assigned me in a seat between two people. Airport security they stop me saying I couldn't bring a camera tripod inside the aircraft. I had to return to check in and asked to have my main luggage back so I can put it inside they manage to get it back and I place my tripod inside. All of this took some time, so once back at the security they were already call for the last passenger for my flight so I had to jump the very long queue and try to find by myself the same security guy that stopped me earlier so I could ask him to pass in front of everyone. Maybe it was just a very unlucky day but I will not fly with them again.

✅ Trip Verified | Well organized service by crew. I took morning flight by Citilink from Yogyakarta to Jakarta. Check in and boarding process were great. The crew guided passengers to line up toward the gate so as not to disrupted other passenger in the lounge. The passengers directed into the aircraft through the nearest door of the seat so there are not many queues. I think that was pretty helpful. Very nice airline service since the aircraft also took off and arrived on time.

✅ Trip Verified | Jakarta to Yogyakarta. Comfortable Flight on LC Airline This is my first flight travelling by Citilink. Due to Idul Fitri long holiday, I was worried about the airport crowd and the busy staff. I found the ground staff welcome was nice. The check-in process was chaotic but smooth and baggage handling was good. They distributed free meals for breaking the fast and that was delicious. I could sit comfortably without adjusting my leg position because the seat was very nice. For my height 176cm, should be no problem to be seated on regular seats. During the flight, the cabin crew were polite and helpful. The plane took off and arrived on time, really good. I can recommend this airline and will probably use their services again next time.

✅ Trip Verified | I took a night flight, QG109. Scheduled to depart 21:40 local time. Started to board the aircraft at 21:10. All processes were smooth. No hurry, no obstacles or anything negative. Took off on time, and landed ahead of schedule. Great team work for Citilink, and I mean it to all crews who handled the flight nicely. Because mid-June 2018 is the peak season for all flights in Indonesia due to Eid al-Fitr.

✅ Trip Verified | Denpasar to Surabaya. First impression with Citilink is satisfied, no delay. The cabin crew is very friendly and the flight is very satisfying without any obstacles. Hopefully the service is always getting better and unlike the other low cost airlines, which are often delayed in Indonesia.

✅ Trip Verified | Flew Medan to Jakarta with Citilink. During the check-in progress I had an issue with my booking because I booked my flight for the wrong date. The staff at the counter were friendly enough and guided me to the office at the other part of the airport. It took a while, but eventually I was able to change the date of my flight. Furthermore, once in the boarding gate, the crowds were uncontrollable. The queue was unorganized. In the first 30 minutes of the flight, the aircon was not turned on and it was terrible. The seat is great for a low-cost carrier. Besides that, the flight is worth it.

✅ Trip Verified | Jakarta to Banjarmasin. On time. Good service from ground staff until boarding. Flight attendant also OK. Its low cost carrier in Indonesia. They give free baggage 20 kg. Free magazine (read onboard only, or download in internet). Online check in. Maybe they can upgrade their website like AirAsia which can to manage booking with add on.