China United Airlines

Customer Reviews

2 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 5 reviews
4/10
2 star Skytrax Rating
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6/10

"the ticket price is cheap"

(China)

Trip Verified | The reason for taking China United Airlines this time is that the ticket price is cheap(For the air tickets between Beijing and Shanghai, the prices of other airlines are more than 1000 yuan. Only China United Airlines is 535 yuan). Because it is a low-cost airline, there is no free checked luggage. The staff at the ground counter have a very good attitude and high efficiency. There is almost no queuing phenomenon. China United Airlines has only 737 aircraft, and it has a full economy class layout. Compared with other low-cost airlines, everyone of China United Airlines has sent a bottle of water, which is good. I bought the meal through the app in advance, but it was obviously not so delicious and affordable. The seat can't be adjusted. There is no entertainment system, no small TV, no WiFi in the whole cabin, which is very bad.
AircraftBoeing 737-800
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBeijing to ShangHai
Date FlownJuly 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
4/10

"no cheaper than normal airlines"

(China)

Trip Verified | Dongying to Beijing Nanyuan. Low-cost airline, a short distance domestic flight. Basically, no service and no meal or drink were served. Of course, no checked in baggage. But the thing that it`s hard to live with is that they only allow you to buy 40kg online prior to check-in, which was not enough for me. The price of check-in baggage online was fair enough, but if you buy that at the check-in counter, it`s another story. The ground service staff seems didn`t want me to pay for extra baggage and just suggested me to take them to the aircraft when I already have a carryon with me. I`m traveling alone running late and have to insist a few times to pay for my baggage to get my boarding pass. Nanyuan airport was so problematic that you can hardly find public transport, private airport pick up was also likely to be stopped by the security staff. After you purchased everything, the price is no cheaper than other normal airlines that land in PEK. If I can find any other option in the same time period, I won`t choose China United Airlines.
AircraftBoeing 737-800
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDongying to Beijing Nanyuan
Date FlownJanuary 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"worst airline I ever been on "

(China)

Verified Review | Beijing to Guangzhou . I was looking for the reviews about this airline, so far the worst airline I ever been on in my entire life, they don't even give a drop of water. They have their own trolley with merchandise for selling (nothing for the passenger) plus I needed to pay for my hand luggage (the only one I bring here) with less than 8 kg, and they didn't accept me take it to the cabin.
AircraftBoeing 737-700
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBeijing to Guangzhou
Date FlownSeptember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
2/10

"better not using toilets"

(Germany)

Verified Review | Beijing to Hailaer. What an airline. It's a low cost carrier. You'll get nothing aboard, not even a water. If you want one, you need to pay. Cabin a bit worn and sticky, better not using toilets. Not clean and a lack of soap. Cabin crew's English could be improved a lot. Crew members don't care if passengers doing phone calls while starting or landing or passengers tsnad up whil taxi. Not well organised.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteBeijing to Hailaer
Date FlownFebruary 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
8/10

China United Airlines customer review

(Australia)

Beijing Nanyuan to Hohhot. China United is the only airline that uses Beijing Nanyuan a former military airport in the South of Beijing. The airport is easy to get to and flights in and out of Nanyuan do not seem to be subject to delays as serious as those at Beijing Capital. There's also very little taxiing. Check-in was quick easy but the check-in area is noisy and dilapidated. Toilets at the airport weren't great. The flight was on a newish 737 and the plane was clean. Service was friendly and the bacon wrap for breakfast was actually very nice. Take-off and arrival were both on schedule. I'd use China United again just to avoid the delays at Beijing Capital.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes