China Southern Airlines customer review
G Kilby (Australia)
Sydney to Guangzhou. I found the cabin staff and service excellent. The Cabin Purser showed great leadership and attendants were very attentive. The food could be improved - one of the meals described as chicken porridge but in fact was chicken congee. The midday meal was very good. Overall a great experience.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
China Southern Airlines customer review
A Swan (Australia)
I had an Air France ticket from Paris CDG to Melbourne. The second leg of the flight from Guangzhou to Melbourne was operated by China Southern. There were no personal television screens only shared screens which screened movies with illegible English subtitles. The lack of in-flight entertainment made this 9.5 hour flight dull and unpleasant. The food was the worst I have had on an airline: for dinner I chose noodles with beef the beef was a couple of tiny pieces of mince. My partner chose the chicken with rice and although the rice had a nice flavour there was hardly any chicken. The only decent meal on the flight was the omelette and hash brown which I chose for breakfast. The seats were also of a very poor standard. The headrests did not contain the function which allows you to push two flaps inwards in order to stop your head from lolling about when you fall asleep. I have had these adjustable headrests on other economy-class flights including the flight with Air France from Paris to Guangzhou and flights with Etihad Airways and Qantas. In addition the armrests between the seats could not be pushed all the way upwards and consequently my partner and I were unable to lean on each other without hitting our faces on the protruding armrest. The absence of personal in-flight entertainment and the extremely poor quality of the food and the seats compared with other economy-class flights means I won't be flying with China Southern again.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
China Southern Airlines customer review
D Baker (Canada)
Flew between Vancouver and Guangzhou and was very disappointed at the quality of the food provided. The food on the flight to Guangzhou was the worst I have had on an airline. In addition very little entertainment was provided to help me kill time over this 12 hour flight. There were only 6 channels of videos. Most were Chinese films with subtitles but the screens were too small for the subtitles to be readable. On the return flight we were delayed several hours leaving Guangzhou but staff didn't explain why. They simply said "bad weather" although we could see many other planes leaving the airport for North America. I fly a lot and don't expect to be pampered when I fly economy class but this was way below par.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
China Southern Airlines customer review
Colin Smith (New Zealand)
The service seating and cabin staff were very good on both legs of our flights from NZ to London late June 2013. The first flight from NZ to Guangzhou was on one of the older planes which unfortunately did not have the lay flat beds (only Z type) - passable but not as comfortable as the lie flat beds on the Guangzhou to London flight Food and refreshments were good to excellent We are looking forward to our return trip to NZ in 2 days time with China Southern which I feel sure will another happy experience.
| Seat Type | Business Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
China Southern Airlines customer review
Henri Houzet (France)
AMS-PEK PVG-TPE TPE-CAN-CDG. AMS-PEK: Sky Priority boarding worked well very generous leg room on this segment. Shared TV screens with very poor quality headsets. Food was substandard. Well groomed flight attendants but level of English should be improved. Bags took for ever to be delivered in PEK. PVG-TPE: took a while for ground staff to recognize AF/KLM Flying Blue status and didn't seem to know how it worked. Was only able to check one bag but was allowed to have 2 carry on bags. No priority boarding but still quick and efficient. Nice clean aircraft. Hot meal (though of poor quality) for this short flight. TPE-CAN: flight cancelled due to typhoon in Taipei. Fair enough. Was told to contact my travel agent to get rebooked as they said they didn't have access to the booking system in TPE. Asked to speak to a China Southern manager and within seconds and thanks to FB Elite membership was escorted by an airline rep to a Hainan airlines agent who got me one of their last seats available to CAN. CAN-CDG: efficient Sky Priority check-in by nice agent who even used her best French. Exit row seat offered. Efficient Sky Priority security line and boarding. Clean modern cabin interior PTVs well groomed flight attendants again. Not very personable but probably due to language/culture barrier. Very little English spoken again. Entertainment system good enough to keep you occupied. Food substandard. Bags delivered promptly in Paris. All in all good value for money. Sky Priority a real plus.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
China Southern Airlines customer review
C Petersen (Philippines)
Manila-Guangzhou-Paris / Copenhagen / Amsterdam-Guangzhou-Manila. Easy transfer in Guangzhou travelling with 2 children. No transit visa for China required. Seat to and from Europe had VOID entertainment. The cheapest ticket and we would definitely fly with them again.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
China Southern Airlines customer review
L Whitbread (United Kingdom)
4 Flights in total to Sydney and back. The food was poor quality. Of the 8 meals we were offered there was no choice with 4 of them. We were no offered water through the return 2 flights from Sydney. Cabin entertainment and information was very limited. Back seat screens were not working on 2 of the flights.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
China Southern Airlines customer review
Jody Hanson (Cambodia)
3 flights 3 planes late in arriving with an additional 8 hour delay so that a 27.5 hour trip turned into 35. Exhausting. One flight attendant on the Guangzhou to Vancouver flight was particularly helpful. She was on the return flight and when I saw her she smiled said "White wine and water" which are my staples when flying. On the international flight from Guangzhou to Phnom Penh they only had warm beer and ice - no wine or spirits. The food was terrible - noodles with a sort-of creamy sauce slathered over the chicken. I had to ask for the landing forms. China Southern is trying and they are what they are - cheap Charlie with older planes.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | N/A |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
China Southern Airlines customer review
Chandler Royer (France)
Aug 3rd Beijing-Guangzhou on CZ3162 and Guangzhou-Los Angeles on CZ0327. I often travel within China America and France and have taken China Southern for some time. Very cheap ticket for around $2000 and their service was always good. Will take their flights for the reasonable price next time.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
China Southern Airlines customer review
R Breedijk (Netherlands)
Bangkok to Guangzhou and Guangzhou to Amsterdam Schiphol 10 August. I had a very nice trip staff were very friendly and helpful. They were smiling all the time. It was possible to watch movies play games and follow the flight on the in seat TV screen. Would recommend.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
Flat bed seat / suite
In-seat &/or USB power
Onboard WiFi
Audio / video on demand
On demand dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
Seat pitch : 31-33 ins
Seat width : 17.2 - 17.5 ins
Expansive seating options
Shower rooms
Lounge WiFi
Workstations / business area
