China Southern Airlines customer review
Michael Schade (United Arab Emirates)
CAN-BEJ. The perfect 3 hr domestic flight new A333 very good legroom excellent IFE decent meal arrived 25 minutes ahead of schedule. Highly recommendable.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
China Southern Airlines customer review
Xiaoshan Peng (United Kingdom)
LHR-CAN-KWE in premium economy. Check-in desk gave me the first row seat of premium economy for extra legroom made my journey very comfortortable. LHR-CAN (CZ304) 4th July had individual VOD screens which offered enough variety to keep anyone entertained for the duration of the flight. CAN-LHR (CZ3662) 6th July. Cabin crew were helpful and kind. KWE airport has brand new terminal 2 which is excellent. Overall a pleasant journey.
| Seat Type | Premium Economy |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
China Southern Airlines customer review
C Williams (New Zealand)
Have just returned from Auckland-London-Auckland trip with this airline. First and definitely last time. Seated beside toilet on all 4 long long legs of the two trips. Constantly knocked by passing staff and queuing passengers. Disgusting food and how could they run out of choice by only Row 41? Staff have a lot to learn about customer service. Seats have adequate leg room but are hard and very narrow with no space for long arms and broad shoulders. Sitting next to a large fellow passenger is intolerably uncomfortable. Delays poor information unintelligible cabin announcements. Guangzhou airport badly needs to sharpen up its act - it is dingy with filthy carpets and equally unpleasant toilets. Ludicrously expensive coffee in the only cafe open in the early hours of the morning. Never never again - I'll stick to going through Hong Kong.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | N/A |
| Value For Money | 12345 |
| Recommended | no |
China Southern Airlines customer review
Ralph Strandmann (United Kingdom)
Flew to Australia 3 legs with CSA one leg with Air-France. CSA was very good in seat space in-flight entertainment (10 inch touchscreens). Food was OK cabin staff was friendly but not particularly noteworthy. Would fly again particularly as it was the best price to Australia with a transit in China.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
China Southern Airlines customer review
O Mitchell (United Kingdom)
SYD-CAN-LHR in economy class. Was one of first to check in so asked for emergency exit seat for extra legroom given same seat number 48h for both legs of the journey. Plane from CAN-LHR however was different and was a standard seat with the minimal expected legroom. Inflight entertainment SYD-CAN was shared screens showing pre- selected English and Chinese language movies. CAN-LHR had individual VOD screens which offered enough variety to keep anyone entertained for the duration of the flight. Cabin crew were helpful but their English wasn't the best. Service was often prompt if a little hurried. Inflight meal was of a decent standard. Drinks available were good but in regards to alcohol not varied beer or wine was the choice available and sometimes a little warm. Overall for the price I can't complain baggage collection was prompt at LHR and transiting through CAN was simple. CAN airport was however not particularly clean with the smoking room being rather dirty at best. Make use of duty free if that's your thing.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
China Southern Airlines customer review
Gavin Munro (Cambodia)
Singapore-Guangzhou-Auckland return. Regional flights are very different to the intercontinental. Singapore to Guangzhou: pretty small seats no inflight entertainment older aircraft but no serious complaints. Guangzhou to Auckland: pretty good inflight entertainment food is OK seats OK modern aircraft. Excellent on time performance on all flights signifying a pretty efficient operation. There are deficiencies in English with many staff but since at least 90% of passengers were Chinese on every flight it is unreasonable to expect too much. The written English in their publications videos and notices also needs attention. If China Southern wish to increase the percentage of foreign customers however they will need to improve their language skills - in English and in other languages. At the same time there were some staff who spoke excellent English and all staff tried their best to give good service.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
China Southern Airlines customer review
Teo Eugene (Singapore)
28 Jun 13 Guangzhou to Jinan. Supposed to board 2 hours after my touch-down from SIN flight. Nightmare began during my transit where the take-off from Guangzhou to Jinan was delayed for an "indefinite time". This occurred after I boarded the aircraft when the pilot announced over the PA system of the delay. There was no confirmation of the next flight except that they said it should depart at least 3 hrs later. Not only was our flight was affected all China Southern Airlines outbound were delayed with their explanation as "airspace congestion." Fortunately we departed 1.5hrs later. I think my return flight from Jinan to Guangzhou will also be delayed. First and last time taking China Southern Airlines.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
China Southern Airlines customer review
J Cui (United Kingdom)
I took CZ346 from AMS to Beijing in business half of the seats were empty not flat bed but comfortable. Food is fine but the same menu as the one half a year ago not too many choices of wine. The staff are excellent very friendly.
| Seat Type | Business Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
China Southern Airlines customer review
C Spicer (Australia)
CZ 322 Melbourne to Guangzhou - London 23/6/13. Never again. On boarding only Chinese morning newspaper available. Asked for whiskey or other spirit. Told there were no spirits. They gave me a beer (finally). It was a warm beer with a glass of ice to accompany. Wife asked for coffee. It was colder than the beer. When she asked for sugar they did not have any on the carry tray. Entertainment was about 6 movies and 6 TV shows. No music channel. The cabin crew could not speak English despite leaving from Melbourne. Very disappointed.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
China Southern Airlines customer review
Ronald Kim (South Korea)
Seoul / Incheon to Shanghai Pudong return trip. There was no inflight service on both my flights but it wasn't a big issue since flights was just around 1 hour and a half. Even though service was not on the same level as 5 star airlines it was good meaning beyond my expectation. And both my flights departed and landed on time with no problem. Overall it was not bad at all.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | N/A |
| Value For Money | 12345 |
| Recommended | yes |
Flat bed seat / suite
In-seat &/or USB power
Onboard WiFi
Audio / video on demand
On demand dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
Seat pitch : 31-33 ins
Seat width : 17.2 - 17.5 ins
Expansive seating options
Shower rooms
Lounge WiFi
Workstations / business area
