China Southern Airlines customer review
C Petersen (Philippines)
Manila-Guangzhou-Paris / Copenhagen / Amsterdam-Guangzhou-Manila. Easy transfer in Guangzhou travelling with 2 children. No transit visa for China required. Seat to and from Europe had VOID entertainment. The cheapest ticket and we would definitely fly with them again.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
China Southern Airlines customer review
L Whitbread (United Kingdom)
4 Flights in total to Sydney and back. The food was poor quality. Of the 8 meals we were offered there was no choice with 4 of them. We were no offered water through the return 2 flights from Sydney. Cabin entertainment and information was very limited. Back seat screens were not working on 2 of the flights.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
China Southern Airlines customer review
Jody Hanson (Cambodia)
3 flights 3 planes late in arriving with an additional 8 hour delay so that a 27.5 hour trip turned into 35. Exhausting. One flight attendant on the Guangzhou to Vancouver flight was particularly helpful. She was on the return flight and when I saw her she smiled said "White wine and water" which are my staples when flying. On the international flight from Guangzhou to Phnom Penh they only had warm beer and ice - no wine or spirits. The food was terrible - noodles with a sort-of creamy sauce slathered over the chicken. I had to ask for the landing forms. China Southern is trying and they are what they are - cheap Charlie with older planes.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | N/A |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
China Southern Airlines customer review
Chandler Royer (France)
Aug 3rd Beijing-Guangzhou on CZ3162 and Guangzhou-Los Angeles on CZ0327. I often travel within China America and France and have taken China Southern for some time. Very cheap ticket for around $2000 and their service was always good. Will take their flights for the reasonable price next time.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
China Southern Airlines customer review
R Breedijk (Netherlands)
Bangkok to Guangzhou and Guangzhou to Amsterdam Schiphol 10 August. I had a very nice trip staff were very friendly and helpful. They were smiling all the time. It was possible to watch movies play games and follow the flight on the in seat TV screen. Would recommend.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
China Southern Airlines customer review
S Hodren (Australia)
BNE-CAN CAN-LHR LHR-CAN CAN-BNE. Flights: CZ 382/303/304/381. 18th July and returned on 8th August. We flew to London from Brisbane with an overnight in Guangzhou. We were pleased with the attention and courtesy of the cabin crew and I particularly enjoyed the fully flat beds. The overnight at the Pulman Hotel was really appreciated. I have commented elsewhere on the poor air-conditioning in the upstairs Business Lounge at Guangzhou.
| Seat Type | Business Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
China Southern Airlines customer review
M Kuliyev (Germany)
Boeing 737-700 Ashgabat to Urumqi seats are dirty no inflight entertainment staff speak poor English and don't want to reply when you asked something. Urumqi to Beijing was Boeing 777-200 same story about staff who does not want to speak English and same poor quality food and dirty seats.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
China Southern Airlines customer review
R Varcoe (Australia)
Premium economy return to Paris transferred at Guangzhou. This is not premium economy compared to other airlines. Other than priority check in and boarding the seats food service entertainment was identical to economy. As soon as the seat belt lights went off a number of passengers walked into premium and sat down not to be moved. The food was almost inedible and wine undrinkable. Personal entertainment systems were ok but only present for 3/4 legs. The other leg had a shared screen which played half an English language film then two Chinese films whose subtitles could not be read. Seats barely reclined and loud passenger announcements came frequently and spuriously such that sleeping was near impossible. There was very little English spoken and a general reluctance of staff to assist or provide any service above the mandatory meal services. This was my first and last trip on CSA. The costs saving were outweighed by the dreadful experience.
| Seat Type | Premium Economy |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
China Southern Airlines customer review
Chuangwen Chen (China)
CAN-LAX -July 29th-. Plane had a nice clean interior wonderful entertainment and comfortable seats. Service was very good with friendly staff.
| Seat Type | Business Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
China Southern Airlines customer review
Xiaoshan Peng (United Kingdom)
Connecting flight from London to Guiyang and transfer at Guangzhou. Internal flight CZ3662 to Guiyang. Cabin clean and tidy. Flight attendants friendly and kind. Service excellent. A pleasant flight.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
Flat bed seat / suite
In-seat &/or USB power
Onboard WiFi
Audio / video on demand
On demand dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
Seat pitch : 31-33 ins
Seat width : 17.2 - 17.5 ins
Expansive seating options
Shower rooms
Lounge WiFi
Workstations / business area
