China Southern Airlines customer review
M Cronje-Vermeulen (Australia)
I returned last week from China to Australia on a China Southern flight and I chose this flight because it was the only direct flight and getting me over-night back to Sydney. Booking into business as I had a meeting in the morning I prepared myself to have a good sleep. Unfortunately an Asian family of 3 also booked into business. I have 2 young children and we travel overseas a lot so I'm not against children in business just against parents who have not taught their children to use inside voices. Needless to say I arrived in Sydney very tired.
| Seat Type | Business Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
China Southern Airlines customer review
S O'Toole (Australia)
Delayed due to bad weather on arriving in Guangzhou. I had a tight connection via Xiamen to Amsterdam for a wedding. Ground staff were great they redirected me directly from Guangzhou to Amsterdam on the first flight - there was a long delay and without asking for it they put us up in a hotel and fed us. Our bags arrived in Amsterdam. They handled the volume of people very well - prioritising correctly and communicating it. The seats on the A330-333 had lots of room (SYD to Guangzhou) the seats on the 737 from Guangzhou to Amsterdam not so good. I didn't eat anything except the fruit and vegies but others said the food was good. We got a 72 hour Chinese Visa with no hassles at all.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
China Southern Airlines customer review
Steve Robinson (Australia)
Flew LAX to Guangzhou to Sydney in Bus Class. The A380 was only 60% full and was looking a bit tired lots of marks and dings in the trim. Had the lay flat beds and the plane was very quiet slept well. Fare was very good about half of the normal fare I pay for business so I decided to give them a go. Crew were very good food Ok for business as was drink service. My son wanted a Vodka and orange but they didn't carry vodka on board. Cabin crew has basic English language skills only. Met at the gate on arrival in Guangzhou and escorted through the transit process and into the lounge had a shower and lounge was very good. Had a ticketing issue with our Sydney flight as I wanted try and go direct to Perth. The desk staff did all they could to help but it wasn't possible due to schedules. Flight to Perth was in standard throne chairs otherwise no problems plane clean and tidy and food and drinks good. Only bad points was after take off from LAX the crew filled the remaining business class seats with people from other classes no big deal just a large influx banging bags around about an hour into the flight. Our transit time in Guangzhou was 4 hours. Otherwise better than Id expected and if I could time the Perth - China - LAX flights right Id use them again.
| Seat Type | Business Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
China Southern Airlines customer review
S Moffitt (New Zealand)
NZ to London (12th Aug 2013) on CZ306 10pm Airbus 332. Got a very cheap flight and wasn't expecting too much. Seating and leg room was good as any other flight I have travelled any announcements made are in Chinese first followed by English have to listen carefully to understand but no big deal. Service I must say is not as good as other flights I have been on but certainly acceptable. No ice with your drinks! Food I have to say is just ok! Both legs of the flights had own personal screens (touch screens) first flight didnt not work and you have to use the remote which is in the seat (which you cant take out) to get the screens to work can be a bit of a pain. 2nd flight it worked every now and again my daughters worked fine so just luck I suppose! I would certainly fly with them again for the price large saving if travelling with a family of four.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
China Southern Airlines customer review
Celeste Woolley (Australia)
Sydney to Amsterdam stopping in Guangzhou. Every stage of our trip resulted in issues - from booking (they changed our itinerary prior to departure). Once flying food quality and choice dreadful staff cannot speak English and don't want to answer your questions. We missed 4 connections in total (none our fault) and trust me on the ground in China with unexpected flight delays is the last place you want to be. Disorganised unprofessional unpleasant. Never again.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
China Southern Airlines customer review
G Kilby (Australia)
Sydney to Guangzhou. I found the cabin staff and service excellent. The Cabin Purser showed great leadership and attendants were very attentive. The food could be improved - one of the meals described as chicken porridge but in fact was chicken congee. The midday meal was very good. Overall a great experience.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
China Southern Airlines customer review
A Swan (Australia)
I had an Air France ticket from Paris CDG to Melbourne. The second leg of the flight from Guangzhou to Melbourne was operated by China Southern. There were no personal television screens only shared screens which screened movies with illegible English subtitles. The lack of in-flight entertainment made this 9.5 hour flight dull and unpleasant. The food was the worst I have had on an airline: for dinner I chose noodles with beef the beef was a couple of tiny pieces of mince. My partner chose the chicken with rice and although the rice had a nice flavour there was hardly any chicken. The only decent meal on the flight was the omelette and hash brown which I chose for breakfast. The seats were also of a very poor standard. The headrests did not contain the function which allows you to push two flaps inwards in order to stop your head from lolling about when you fall asleep. I have had these adjustable headrests on other economy-class flights including the flight with Air France from Paris to Guangzhou and flights with Etihad Airways and Qantas. In addition the armrests between the seats could not be pushed all the way upwards and consequently my partner and I were unable to lean on each other without hitting our faces on the protruding armrest. The absence of personal in-flight entertainment and the extremely poor quality of the food and the seats compared with other economy-class flights means I won't be flying with China Southern again.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
China Southern Airlines customer review
D Baker (Canada)
Flew between Vancouver and Guangzhou and was very disappointed at the quality of the food provided. The food on the flight to Guangzhou was the worst I have had on an airline. In addition very little entertainment was provided to help me kill time over this 12 hour flight. There were only 6 channels of videos. Most were Chinese films with subtitles but the screens were too small for the subtitles to be readable. On the return flight we were delayed several hours leaving Guangzhou but staff didn't explain why. They simply said "bad weather" although we could see many other planes leaving the airport for North America. I fly a lot and don't expect to be pampered when I fly economy class but this was way below par.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
China Southern Airlines customer review
Colin Smith (New Zealand)
The service seating and cabin staff were very good on both legs of our flights from NZ to London late June 2013. The first flight from NZ to Guangzhou was on one of the older planes which unfortunately did not have the lay flat beds (only Z type) - passable but not as comfortable as the lie flat beds on the Guangzhou to London flight Food and refreshments were good to excellent We are looking forward to our return trip to NZ in 2 days time with China Southern which I feel sure will another happy experience.
| Seat Type | Business Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
China Southern Airlines customer review
Henri Houzet (France)
AMS-PEK PVG-TPE TPE-CAN-CDG. AMS-PEK: Sky Priority boarding worked well very generous leg room on this segment. Shared TV screens with very poor quality headsets. Food was substandard. Well groomed flight attendants but level of English should be improved. Bags took for ever to be delivered in PEK. PVG-TPE: took a while for ground staff to recognize AF/KLM Flying Blue status and didn't seem to know how it worked. Was only able to check one bag but was allowed to have 2 carry on bags. No priority boarding but still quick and efficient. Nice clean aircraft. Hot meal (though of poor quality) for this short flight. TPE-CAN: flight cancelled due to typhoon in Taipei. Fair enough. Was told to contact my travel agent to get rebooked as they said they didn't have access to the booking system in TPE. Asked to speak to a China Southern manager and within seconds and thanks to FB Elite membership was escorted by an airline rep to a Hainan airlines agent who got me one of their last seats available to CAN. CAN-CDG: efficient Sky Priority check-in by nice agent who even used her best French. Exit row seat offered. Efficient Sky Priority security line and boarding. Clean modern cabin interior PTVs well groomed flight attendants again. Not very personable but probably due to language/culture barrier. Very little English spoken again. Entertainment system good enough to keep you occupied. Food substandard. Bags delivered promptly in Paris. All in all good value for money. Sky Priority a real plus.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
Flat bed seat / suite
In-seat &/or USB power
Onboard WiFi
Audio / video on demand
On demand dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
Seat pitch : 31-33 ins
Seat width : 17.2 - 17.5 ins
Expansive seating options
Shower rooms
Lounge WiFi
Workstations / business area
