China Southern Airlines customer review
Sarah White (Canada)
Vancouver to Guangzhou was unacceptable. No entertainment on a 12 hour flight. The food was horrible. The staff had poor English skills and they woke me up during drinks. The value for money was a waste. The seats were uncomfortable. I will never fly China Southern again.
| Seat Type | Business Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
China Southern Airlines customer review
Sean Hotter (Australia)
We recently returned from the long haul flight from Australia to London on China Southern. Overall I would recommend China Southern to others but it would not go without a warning about the customer service. At times it may just be a message lost in translation but I got the impression the staff did not enjoy serving patrons and were quite unfriendly especially to English speaking persons. Often felt that I was putting the staff out if I asked for a drink or something.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
China Southern Airlines customer review
B Bevan (New Zealand)
Flew business class to London in June and back to Auckland in Sept. All flights were on Airbus 330-200 with the latest lie flat seats Staff were pretty efficient although English not great but then my Chinese is non existent! Aircraft's were new and in good condition toilets clean etc. Staff at the halfway mark there to guide us through and Business Class lounge in China is pretty good with OK food although the showers were out of order on return trip which was a pain as there is a six hour stopover on the return leg. My first excursion on Business class and at only $4200 nz it was well worth it! Would not hesitate to use this airline again. All flights were on time or early. Cant do better than that!
| Seat Type | Business Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
China Southern Airlines customer review
Sukasem Tejatanalert (Thailand)
Flying from Bangkok to Guangzhou on 737-800. The seats were quite good while the entertainment system barely existed. The meal is fair for the short flight (2.5 hour). Flight was on time.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
China Southern Airlines customer review
C Wong (Singapore)
Not recommended as there was a 6-hour delay with my flight from Guangzhou to Singapore and there was no official announcements from the airline even at the last minute. Just kept waiting at the airport without any food or drink provided without any further information. The food on board tasted poor and airline staff on-board spoke very poor English. The in-flight screen showing films during the trip was extremely small and there were no headphones provided. I could not hear the audio of the film and the subtitles are too small and cannot be seen. My worst flying experience.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
China Southern Airlines customer review
Y Li (China)
CTU-AMS a very pleasant trip. The crew were very helpful. They helped me to arrange very good vegetarian food without prior request. It's very good value for the money.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
China Southern Airlines customer review
G Eloise (Australia)
Economy Class SYD-AMS with a stop in Guangzhou. We were very pleasantly surprised with how the trip turned out. As we were checking in we were told we could actually check in 2 bags each making a total of 42kgs per person. Onboard we saw that we had our own personal inflight entertainment systems. Had them on all 4 flights there and back. Service was good food was just like all other airlines. No problems at all. First flight back from Amsterdam was on the new A380. The tray table was too far away from me but had plenty of leg room. For the amount we paid and what we got in return they deserve to take business away from other major airlines.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
China Southern Airlines customer review
Anthony Theodore van Alphen (Australia)
I often fly with China Southern from Sydney to Guangzhou and back. I cannot help noticing that after 4 years of complaining about the state of the toilets "inflight" now finally I am seeing that crew members are allocated to frequently cleaning the toilets and allowing them to look and even smell decent. Its not a nice subject to discuss but needs continued attention and supervision. On a friendlier subject "Food". It is difficult to please everyone but on the whole I cannot help noticing that the quality of food chosen by China Southern on the flights to OZ has increased just in this last 2 months. Still maybe to early to tell and maybe just a blip on the radar but I do notice things - service of "ice cubes" with drinks offered? Serving of better quality food in flight meals. I.e. good quality chocolate used in cakes etc. CZ326 dated 10th Sep 2013.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
China Southern Airlines customer review
K Oliver (Australia)
14-29 August 2013. After reading mostly negative reviews for this airline I felt the need to add my own review. We have recently flown from Perth to Guangzhou return and cannot fault them. Staff were as good as any other airline we have used (as was the food) and the modern plane was a pleasure to travel in. Fantastic value for money (saved us approx $500 each on our journey).
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
China Southern Airlines customer review
Sue Emmett (Australia)
I flew Sydney - London economy return in June 2013. I was quite satisfied overall. I found the food quite acceptable in fact I mostly enjoyed it. The service was good but with no frills can't complain at the price. Entertainment possibly not so good but I take my own entertainment so not a concern to me. My fellow passengers including small children were all good no problems there. I was as comfortable as it's possible to be in economy. I would recommend China Southern particularly at such a low price.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
Flat bed seat / suite
In-seat &/or USB power
Onboard WiFi
Audio / video on demand
On demand dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
Seat pitch : 31-33 ins
Seat width : 17.2 - 17.5 ins
Expansive seating options
Shower rooms
Lounge WiFi
Workstations / business area
