China Southern Airlines customer review
D Hutchison (New Zealand)
Travelled premium economy - AKL-LHR-AKL. Main issue was that on return journey from London to Auckland I was informed by the Check-in assistant that there were no Premium Economy seats on my return flight and that I was being downgraded to Economy. I was naturally unhappy and after 2 hours yes 2 hours trying to locate the male supervisor - he said "if you don't like it - send an email when you get back". Just be aware that on this route you may not get what you paid for. Re Premium Economy seats - Probably not worth the extra expense. I certainly won't be recommending this airline to anyone.
| Seat Type | Premium Economy |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
China Southern Airlines customer review
Khan Ahmad (Canada)
We flew from Vancouver - Guangzhou in Boeing 777. The plane was old and the entertainment system didn't work very tight leg room. Guangzhou - Bangkok the airbus 330 was a new plane everything was excellent. It was the same situation on our trip back home. The English announcements were very difficult to understand partly because of poor command of English and also because passengers were talking so loudly even during the announcements.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
China Southern Airlines customer review
K Priti (India)
New Delhi to Qiqihar (China) via Guangzhou. The service was horrible and staff appeared to be impatient and hostile at times. On the first leg of the journey the request for a coffee from a co-passenger was met with a cold stare from the air hostess. No inflight entertainment whatsoever! The food was just bearable. The second leg of the journey from Guangzhou to Qiqihar was unimaginable. Throughout the journey the flight attendants kept a stern face (no smile at all) and appeared to be either bored or uninterested in serving passengers. Blankets were provided only to a few (probably on first-come-first-serve basis). When the food was being served they gave me a chicken meal and I asked whether they could replace it with a vegetarian meal instead. The attendant said they could give me a veg meal and asked me to wait. Finally when all the passengers finished their meals the attendant brought me my veg meal and half-heartedly apologized for keeping me waiting since he was very busy! I had to return my meal uneaten.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
China Southern Airlines customer review
Basquet Yves (Spain)
AMS-CAN and CAN-CDG 20/24-Oct-2013. Both flights were on very recent A330-200 in economy. Seat was as good as an economy seat can be. The entertainment system was really good much better than the one found on many Western airlines. Big screen very good resolution a really large selection of movies in English and French many of them really new. Seat included a USB connection. Service was as expected neither bad nor good. Food was ok and could have been better. Anyway I am looking forward to fly again on China Southern Airlines on my next trip to Guangzhou.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
China Southern Airlines customer review
John Potter (New Zealand)
Flew Business Class AKL to LHR via Guangzhou. Very comfortable fully lie flat beds even though I'm 6ft 3in. The CAN to LHR legs were in the new Boeing 787. Food was excellent only criticism being over small things - wines of very average quality no beer or spirits offered strange way or presenting coffee before breakfast and then none afterwards. However flights were very cheap and well worth travelling this way compared with more expensive and less comfortable premium economy flights on other airlines.
| Seat Type | Business Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
China Southern Airlines customer review
S McGarrigle (Australia)
We flew Perth - Guangzhou - LAX October 2013. The check-in crew at Perth were superb helping us with our USA visas (which our travel agent hadn't done) and checking us through to LAX and informing us what we needed to do in Guangzhou. The flights themselves were as good as any we have flown with other more expensive airlines (all economy) the inflight entertainment was very good the seats and legroom all as good as other airlines. The lack of English speaking flight attendants was not a problem they all understood basic requests and certainly spoke English better than I spoke Chinese. All planes were modern and the long journeys were on the new A380's. On our return journey we had a 16 hour stopover in Guangzhou. We were offered a complementary hotel room and were taken on a bus to a hotel in the city. The hotel was ok but the beds were rock solid. Admittedly we all slept after the 14.5 hr flight. The hotel was a nice diversion and a way to see a bit of the real China outside of the airport. Our only minor disappointment was the food on board all the flights. It was very much traditional Chinese cuisine not the westernised version we eat in Australia but this is to be expected I suppose as it is a Chinese airline. All in all the experience was good and for the price we paid as a group of 5 adults the savings we made using China Southern were better spent as spending money on our trip than in the profits of a more expensive airline.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
China Southern Airlines customer review
Peter Uhlmann (Canada)
We flew Vancouver to Guangzhou and then to Kathmandu. The first leg was an old plane. Our overhead lights wouldn't turn off. The video on the seat in front had only one English language film and the picture quality was poor. Service was nothing to write home about nor was the food. We left 2.5 hours late which meant a rushed transfer in Guangzhou. The second flight to Kathmandu was better on time and a newer plane. However several passengers (including us) had to wait a nervous day for our luggage to arrive on the next flight. Luckily it did but could have been a real hassle as we had travel plans in Nepal the day after the luggage arrived. Yes the fares are cheap but I don't think I would use this airline again. I forgot to mention the lack of legroom for anyone taller than 4 feet.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
China Southern Airlines customer review
P Hugh (Canada)
Recently flew return Vancouver to Guangzhou. The outgoing was a grey Skyteam plane and rather old with uncomfortable economy seat my cushion was slanted off towards left. The incoming was actual a CSA's 777 and over 2 hours late taking off resulting missing my connecting flight. The food were typical airlines varieties Most FAs had poor command of English and could not answer questions if CSA needs to be world class international they have a long way to go. However for the price of tickets I paid compensated for the poor seats and lack of IFE. Percentage of flying CSA again is 35%.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
China Southern Airlines customer review
P Ryan (Australia)
Having read some of the reviews here I was a little hesitant about flying with China Southern. Flew SYD-CDG then CDG-SYD with a stopover in Guangzhou. We were very pleased with the level of service with China Southern. All flights were on time and the aircraft were fairly new. Meals were adequate although some combinations of food were a little odd. Drinks were plentiful although you did have to keep asking for them. In flight entertainment was adequate and a fairly good range of options in English. The toilets on the plane were regularly cleaned and the attendants made sure that they were well stocked. Would I fly with this airline again yes especially for the price that I paid. Transit at Guangzhou was a breeze with ground staff on hand to direct passengers.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
China Southern Airlines customer review
L Liam (United States)
Beijing to Guangzhou on A380. The ground service at PEK was quite good the plane was large and boarding was done in an orderly manner better than other previous CZ experiences. Staff were good and helped passengers when in need. However they still need to improve the pronunciation of their English. Overall quite a satisfying and enjoyable experience but not perfect.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
Flat bed seat / suite
In-seat &/or USB power
Onboard WiFi
Audio / video on demand
On demand dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
Seat pitch : 31-33 ins
Seat width : 17.2 - 17.5 ins
Expansive seating options
Shower rooms
Lounge WiFi
Workstations / business area
