Recently flew Beijing-Istanbul return specifying a direct flight on ticketing. Only staying 36 hours on return journey and told by Chinese Embassy Melbourne I didn't need a visa as Beijing is 72 hours visa free. Flight to Istanbul stopped in Urumqi becoming last port in China for passport control. Immediately set off alarm bells for return trip as Urumqi has only 24 hours visa free. Tried unsuccessfully to rectify situation in Amsterdam and Istanbul - total lack of customer service in both cities. Arrived in Urumqi and at Passport Control escorted to Immigration and for 4 hours passport and documentation handed from person to person. Eventually granted visa for extra 10 hours. Luggage had been removed from flight which had proceeded to Beijing. Eventually told no seats available to Beijing until 24 hours later and the airline would provide a hotel with meals. I would not consider being detained on a military base a hotel. Collected by a soldier in khaki in a utility vehicle and entered a guarded military base to a 'hotel' with no name. Soldiers on drill around me. No English spoken no wifi or Internet. Meal consisted of a bowl of soup whilst the Chinese ate 2 courses with seconds! Breakfast not much better. I would like to point out at this stage I had a valid visa for 34 hours in China. Next day at the airport soon discovered I wasn't booked on said flight - I was on standby. The 1.5 days I had planned in Beijing including accommodation costs were ruined resulting in a few hours between flights at the airport. At no stage was I apologised to by the airline for its misleading information or Immigration. I have contacted China Southern demanding they inform passengers flight is not direct and passport control is through Urumqi so this situation doesn't reoccur. After numerous emails each time from a different person (same as in Urumqi) this has been the response " sorry for that". Not good enough. Don't fly with this dreadful airline. Service on and off aircraft non-existent.
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