China Southern Airlines

SYD-CAN leg of a SYD-CDG journey operated on a brand new A380. The business seat (and cabin configuration in general) is very good comfortable private and provides a lot of space. The only drawbacks of this business cabin configuration are that only one half of the seats actually provide this high level of privacy (no direct contact with the aisle though direct aisle access) and that it is not possible to have 2 joint seats on the window side. But when you have a seat in the "right" half it's perfect. Flight attendants are very polite and efficient - perhaps a little bit too efficient as it sometimes becomes almost stressful. The global English level of the crew is correct however it is sometimes difficult to communicate with some particular members (room for improvement here). The lunch / dinner service is very quick and efficient and individual for each passenger allowing for everyone to eat at their own pace. However this is better for passengers willing to eat quickly than for the slower ones as attendants tend to put a little bit of pressure for having all set out as quickly as possible. The quality of food is OK however the choice of drinks is rather limited. The IFE is very good: large screen large choice of movies nice user interface. The only drawbacks are a handset and headphones plugged under the screen (rather than on the armrest) making it somehow awkward when wanting to unfold the table at the same time (the wires are too short). The flight was on time for departure slightly delayed on arrival (20 minutes for a 9 hour flight). The little "plus": pyjamas are provided to business passengers (although only on the A380 apparently) and even if you don't use them on board they are kindly offered to take with after the flight. Also a short review of the CAN airport (as it is the hub for CZ): transfers "international to international" are really made as easy as one can dream of (just a stamp to be put on your boarding pass for your next flight) no immigration check no customs no security check 10-15 minutes after disembarking you can be resting in the great CZ VIP lounge waiting for your next flight. If all airports could be organised that way for passengers in transit.

Flying with their new A380 from Guangzhou to Beijing. This flight was cheap and with normal service. But something that surprised me was that the seat was so big. Recommend this A380.

Sep 24th 2013 flight CZ 3569 in first Class from Shenzhen to Hangzhou. Check-in at the first class counter was very fast and with friendly staff. Staff brought me to the first class lounge was provided with a good and tasty breakfast at 6.30 am. The flight was not delayed and the airlines provide a shuttle bus from the terminal to the plane. The service on board had a good English speaking flight attendant. The food was good for an early morning flight. I'm a Skyteam Elite Plus Card passenger and the service quality is always good. I will used China Southern Airlines again.

LAX-CAN-MNL round trip. It was an Airbus A380. I was excited as it was the newest plane around but it was so disappointing as the seat cushion was so hard. It was uncomfortable for a long flight. The plane transfer in Guangzhou was horrible. The next plane was a 737. We were shuttled to the plane no explanation given. No more China Southern for me in the future.

I am a holiday/occasional domestic flyer 63 years old. I was on a holiday to Australia and back on an economy saver ticket I bought online with China Sothern Airlines for the first time. There were 4 stops on this flight and the first bit was in the Dreamliner and what a fantastic aircraft. I never expected to get to fly in it so this was a brilliant experience. The staff were fantastic they were friendly and immaculately turned out professional and put the comfort and safety of passengers at the top of their list. I wouldn't hesitate to use them again. The airport at Guangzhou airport was bright and cheery and the shops were good. All in all a brilliant experience for me and my wife.

Smallest airline seats horrible food impossible to contact or get any satisfaction from. Flew to Vancouver from Sydney (29 hours). Had to upgrade on one flight as I simply could not fit my legs into the small space without jamming them into the seat in front. Dreading the return journey to Sydney and trying to get a seat with more leg room but most unsatisfactory. Where is the customer service comfort and pleasant experience - a thing of the past I'm afraid.

Traveled from London to Guangzhou CZ304 Sat 2nd November in Business Class. Been many times with China Southern and have to say both out and back the service was superb. Brand new Boeing Dreamliner was excellent and very comfortable indeed. I normally complain that the girls on China Southern are not very good but this time they were excellent. The food was not too bad although it is not their best point but they are trying. Just one complaint the films going out are the same coming back. This airline represents excellent value and because it is a direct flight to Guangzhou saves hours going via the Middle East. Definitely improving the service on board nice pleasant staff who couldn't do enough.

Recently flew AMS-CAN and CAN-LHR in Economy. The flight on an A330 from AMS to CAN was reasonably comfortable but trying to get an allocated seat in advance was impossible. China Southern's office in Holland couldn't help either! The return to London on a new 787 was not as good. The seats were more cramped and I ended up sitting close to the toilets which have a new type of door design which means the doors actually slam shut! 12 hours of listening to all that noise was not enjoyable. The food was also poor and they ran out of choices and offered a vegetarian meal which was awful! Drinks were also a joke with no diet coke and only a poor selection of wine and only half a glass ever offered!

Flew Chengdu to Guangzhou on 16 Nov 2013 - no problem with flight and service but would not check my bag through to a connecting international flight with a China Southern flight number as it was a code share operated by Vietnam Airlines very inconvenient to have to pick up baggage and make way to international with bags when ultimately flying with same company. My connection time was OK (2hrs) but eaten into severely by bag taking a long time to reach reclaim - almost lost and then rushed to international where I was in time to check in but told to 'hurry up' by the check in staff - ridiculous as they were the ones that had caused the problem with the late bag and not checking through. Made the whole thing a hassle and made out to be my fault!

Nov 8 CZ3379 Changsha to Guangzhou. Nov 9 CZ3097 Guangzhou to Taipei. I had a lot of luggage it was consigned directly to Taipei. It's very convenient. The flight was a bit delayed but I was told in time so I was not too worried and had enough time shopping at the airport. All in all a happy and relaxing trip with China Southern. I will travel with CSA next time.