China Southern Airlines customer review
C Hood (Australia)
We flew Premium Economy from Perth to Vancouver very good value compared to other airlines. Good to have a bit more legroom and separate more roomy cabin. Food OK. Our only complaint is the entertainment system on the Guangzhou to Vancouver route. The choice of channels is very limited couldn't really work out what was on and when and screen very small with too much reflection so just gave up and tried to sleep looked out the window walked up and down to the galley or spied on other travellers that had their own entertainment on their laptop/ipad. Bit frustrating on a nearly 13 hour flight. The Perth to China flight entertainment was much better as there are movies on demand.
| Seat Type | Premium Economy |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
China Southern Airlines customer review
Segato Wolfgang (Germany)
Flight from Guangzhou to Amsterdam on 1/1/2014 flight CZ 307. In Guangzhou counter staff were not friendly check in for first/business class at a separate counter with friendly staff and very fast. Departures after midnight on time and after take off staff provided a full dinner menus. I am a CZ gold member (elite plus) and have always taken their flight. The in-flight service was professional on A330-200 with fully flat beds. I don't use the entertainment system so no comment on that. All flights attendants and purser with good English speaking smile and small talk. Flight arrived at destination on time. Will fly with CZ again in the future.
| Seat Type | Business Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | N/A |
| Value For Money | 12345 |
| Recommended | yes |
China Southern Airlines customer review
G Tanner (United Kingdom)
Out of LHR to CAN on 24 Dec and returned on 1 Jan 2014 on the 787 dreamliner. Quite a surprise we booked B/C seats not knowing what to expect and were surprised. Flight very comfortable no problems at each end of the trip. Will use again if we need to travel to China.
| Seat Type | Business Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
China Southern Airlines customer review
S Russell (United Kingdom)
Flew LHR-CAN and CAN to HKT and back November 2013. Aircraft B787 and A321 economy. I am an experienced long haul traveller and bought this ticket because it was £200 cheaper than the average fare. After purchase I read the reviews on here and was regretting my decision. Well perhaps it's good to have low expectations because I was thrilled at the quality of the product for the price. In the past 2 years I have flown with Emirates Qatar and British airways to Thailand. The comfort of the seat and flight experience was as good as both BA and Qatar (I still prefer Emirates A380). The cabin crew were efficient and professional (maybe not as many smiles as some other airlines). The Inflight entertainment was perfectly OK (not quite as large a choice as others). The only thing that was not as good was the food however I found it edible and served in a timely manner. Would I recommend? Well I'm flying the same route again with them in 10 weeks so yes.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
China Southern Airlines customer review
Ang Beng Chin (Singapore)
Singapore to LAX with a transit at Guangzhou airport. We were rather pleased with the service and food provided. There was a long queue for the toilets on the leg from Singapore to Guangzhou and vice versa. There were only 2 toilets in the. economy cabin. But they were clean. The leg space was Ok for us. I am of medium height. The only issue was the transfer at the Guangzhou airport for the flight back to Singapore. I was on a wheelchair. The service of the aerobridge was not provided. The passengers needed to board a shuttle bus and then walked up the steps to the plane. The staff at the airport actually asked if I could climb up the bus. After some delay they finally carried me in the wheelchair up and then down the bus. There was a hoist to transfer me up the aeroplane. I felt that the airport staff was not sure how to handle such 'handicapped' cases. They needed to be briefed and trained.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
China Southern Airlines customer review
P Ede (United Kingdom)
Heathrow to Perth 9 Dec returned 29 December via China. Heathrow to China leg was on the Dreamliner. The most uncomfortable trip we have had. Very hard and cramped seats. Trims falling off. Seemed like a mountaineering exercise to get out of the window seat and into the aisle. I still had aching legs two days later. However the flight from China to Perth was completely different and was a pleasure on a different aircraft. On all flights the food was good staff pleasant only the plane itself let them down. The airport was fine but food/drink very expensive and very difficult to get served. Take some instant coffee as hot water and cups are available and we were unable to get hold of a cup of coffee - gave up waiting for nearly an hour to be served. Will choose another airline next time purely because of our Dreamliner experience. This is a shame as we had a hotel in China due to a long layover which was well organised a good hotel with very reasonable restaurant.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
China Southern Airlines customer review
Jiashan Cui (United Kingdom)
18/12/2013 CZ346 from AMS to BJS return. I am a CZ gold member (elite plus) and have always taken their flight in past few years. Staff are very friendly but food has been downgraded. Their price is the best of all airlines so I have no complaints. A330-200 with fully flat beds gave me very good rest both ways. I never use entertainment system so no comment on that.
| Seat Type | Business Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | N/A |
| Value For Money | 12345 |
| Recommended | yes |
China Southern Airlines customer review
A Willix (New Zealand)
Travelled from London to China then China to Auckland on 26/12/13 both flights were on the Dreamliner. We were traveling with our children 1 and 3 yrs old we booked these flights 4 months ago and seats. When we boarded the plane we were given seats in the middle of the plane - rows 34 we were meant to be in row 31 as that's where families with babies go as you can put Bassinet onto wall there. Instead there were two men sitting in those seats I asked stewardess why we weren't in those seats and she said she would look into it. My partner had to hold our 1 yr old all the way to NZ!
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
China Southern Airlines customer review
P Dewhirst (Australia)
Cheap but will never fly with them again. New planes however none of the staff speak English they only serve warm beer or cold red wine. They don't serve diet coke coke zero or mineral water. They left us on the tarmac for 2.5 hours without any explanation of the delay or what was happening. Going via China from Australia to LA added an extra 8 hours to the trip and the cost of a coffee at the Chinese international airport was 23AUD.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
China Southern Airlines customer review
Wang Gang (United States)
I've taken China Southern several times in the past. June 2013 I traveled from U.S. to Dalian. I took CS Air as the domestic flights within China between Beijing and Dalian. The ticket was very reasonably priced. The inflight service was professional. Aircraft was an Airbus-320 a bigger model than I expected for a 45-minute flight. The overall trip was pleasant. I highly recommend CS Air for travel within China.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
Flat bed seat / suite
In-seat &/or USB power
Onboard WiFi
Audio / video on demand
On demand dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
Seat pitch : 31-33 ins
Seat width : 17.2 - 17.5 ins
Expansive seating options
Shower rooms
Lounge WiFi
Workstations / business area
