China Southern Airlines customer review
S Avant (Australia)
SYD-CAN-LHR return. Out on an A330 late at night so a good sleep on a flat bed although my IFE was not working well and the FA's I think because they couldn't speak much English were not able to do much about it. CAN to LHR on 787. Great seats/beds. No noise cancelling headphones amenities to speak of and dumplings for breakfast! Asked for a drink but there is no menu. Explained Whisky and so when the FA turned up with a bottle to ask if this was Whisky I was pleased. Served in a Martini glass! Food was ok. Picked up 1 hr plus on the return trip but how would you know not one single announcement from the flight deck. Asked for Eggs for breakfast but whilst there was only 8 in our class they were sold out! Dumplings for breakfast. A380 CAN to Sydney. Lovely seats and setup. Bulgari pack and noise cancelling head phones on a quiet plane. Overall a real interesting experience.
| Seat Type | Business Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
China Southern Airlines customer review
Denis Sullivan (Australia)
Just returned from a trip Oz - Guangzhou plus an internal flight. The planes (A380 and A320) were very satisfactory being modern and adequately comfortable albeit with minimal seat and aisle sizes. Every flight seemed full. I would strongly recommend a home-packed picnic basket for self catering on board including a screw- top bottle of wine from the duty free shop airside. I considered the food served minimalist unpalatable and easily bypassed. The cabin attendants are well below international standard. Could even learn from Lufthansa and KLM! If CSA were the most convenient and best value option I would travel again with them but follow my own advice above.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
China Southern Airlines customer review
D Huynh (United States)
19 Dec 2013 from LAX to MEL with layover in China. 28 hours of flying. 29 Dec 2013 Mel to Ho Chi Minh and back home on 11 Jan 2014. Flight was $500 cheaper than anyone else. CS got me there in a timely matter. I was relatively comfortable. had no problem eating the food I'm not very picky. My partner couldn't eat the cooked/main dish she just filled up on bread and fruits. On our flight they had some noodle bowls as snacks for people who couldn't eat the food. English is not their strong point but I just pointed at what I wanted and they helped me. Movies were good but I tried to sleep as much as possible. The point is if you don't have money and you are not picky go ahead and fly with CS if they are the cheapest. The flight is just a small part of your vacation you get more bang for your buck spending it on something else. If you want good food go to a nice restaurant. If you want to be pampered go to a spa. Will I fly with them again? Who knows I always buy the cheapest airline ticket.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
China Southern Airlines customer review
N Stewart (Australia)
Business Class SYD-CAN A380. Great aircraft as always. Nice and quiet. Crew pleasant with enough English to get by. No pilot announcements as is typical of Chinese airlines. Seat very similar to Emirates version albeit without a lot of the bells and whistles. Gone is the soft drinks minibar replaced with a solitary small bottle of water - probably all you need though. Seat is fully flat and plenty of room and foot room. No massage function but again is it really necessary? Never got to try mattress or quilt. I hear they give PJs too but never saw any. Storage is plentiful especially for a window seat where there are two storage boxes under the windows. AVOD is pretty good. OK not the vast selection of Emirates but enough to keep you occupied with reasonably recent films. Not far off Qantas. Screen is maybe 17" and touchscreen that responds well. Controls are under the screen as is headphone socket. Brought my own headphones which were just long enough to work from a comfortably seated position. Food. Not too bad but: the cabin crew bring out the main (lamb rack) and I'm not even half way through the entree (nice salmon and beef pastrami). Attendant left the main on top of the side storage. What's the rush? We've got eight hours left. For the next meal it was a very tasty chicken pie with a fruit plate. To become a 'great' service this should've been brought out one plate at a time. And the pie was lukewarm at best but tasty and I was hungry. Plenty of seat belt sign action throughout the flight but he crew didn't seem too bothered about it to the extent Qantas would be. All in all good on A380 but potential to be great if they bothered. Shame rumours are CZ are to cease flying the A380 on this route later in the year. Nothing can touch it at the price.
| Seat Type | Business Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
China Southern Airlines customer review
N Stewart (Australia)
First Class CAN-NGB. Flight late departing but arrived only 5 mins late. A319 aircraft. Standard regional biz class type seat. AVOD was provided after takeoff via portable Panasonic unit. Food was nice tasty and served hot. Only issue was being served a glass with a crack in it. Cabin crew were diligent as there were only two seats used in the eight seats at the front of the plane.
| Seat Type | First Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
China Southern Airlines customer review
Dmitry Kuzin (Russian Federation)
HKG-PEK. Flight CZ309. New aircraft A321. Clean cabin. Good seat comfort. Flight attendants are efficient and attentive. Departure and arrival according to the schedule. Food was very good and served in due time. Nice choice of beverages. Baggage arrived shortly. Very easy to find an airline representative at the airport.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
China Southern Airlines customer review
J Alvizo (United Kingdom)
CDG (Air France) - CAN-BKK-CAN-LHR. By jointly selling their flights with Air France China Southern has fully demonstrated just how below average their service actually is. CZ seriously needs to reconsider their service on their shorter sectors (CAN-BKK-CAN). The language skill for their cabin staff on these sectors were laughable. Food is virtually inedible. Drinks served warm only red or white wine and on the return flight - a male flight attendant simply handed out meals without asking what the passenger would like (despite there being choices of chicken or fish). Transit in Guangzhou is efficient however the quality of ground staff seriously needs addressing. I had a slight issue with my booking when checking in at CDG and was strongly advised to check with customer service once landed in CAN. At the counter the staff simply wrote down the phone number of the call centre and was told to go away. The long flight (787) was comfortable and food marginally better than shorter flights. However still relatively poor in quality compared with other Asian or European airlines flying a comparable route. The command of English was also marginally better but still not great. No communication whatsoever from the flight crew for any of the flights despite delays stacking and turbulent flights.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
China Southern Airlines customer review
Margaret Johnston (United Kingdom)
Just returned from New Zealand via Guangzhou. Aircraft great service very poor. Not enough supplies ie drinks food etc. Ran out of soft drinks wine beer half way through first service on all four legs. Left with only choice of water or orange juice.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
China Southern Airlines customer review
S White (Japan)
China Southern changed my flights twice. Travellers lose peace of mind when this happens too often. Onboard the touch function on the entertainment screen did not work so no music or TV. Airline staff customer care skills (major weak point). Cabin crew show a very low level of courtesy and customer care skills. New aircraft with third-world service. Female cabin crew rush past calling out arrival cards they don't look at passengers so I had to call her back. Some flight options are cheap if the low service is acceptable make your choice. I will pay more for basic service in future. Eat the cooked meal at your own risk - fruit and salad were good.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
China Southern Airlines customer review
M Collins (New Zealand)
CZ304 and CZ305 flew out 28th Nov back 3rd Jan. Had a great trip in Dec 2013 from Auckland to Gatwick on the new 787 business class. Comfort and service were excellent would fly them again.
| Seat Type | Business Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
Flat bed seat / suite
In-seat &/or USB power
Onboard WiFi
Audio / video on demand
On demand dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
Seat pitch : 31-33 ins
Seat width : 17.2 - 17.5 ins
Expansive seating options
Shower rooms
Lounge WiFi
Workstations / business area
