China Southern Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 2019 reviews
8/10
4 star Skytrax Rating
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1/10

China Southern Airlines customer review

(Russian Federation)

Moscow to Sanya and back. Flight to Sanya (with one change and stop) was ok though food and inflight service is quite poor. Return to Moscow was horrible. Flight from Sanya to Guangzhou was delayed 2 hrs so we missed our plane to Moscow from Guangzhou. Ground service of the airline was very bad. They were slow and spoke poor English. We spent almost 3 hrs after arrival to re-book our tickets collect luggage and wait for the hotel transfer. Flight CZ6001 was very difficult. After check-in the whole flight was taken for a security check 20 min before boarding: you go for the check wait get a card in addition to a boarding pass wait in another zone then go downstairs to a bus collect the card then almost 30 minutes on a bus to the plane. Stop in Urumqi for passport control you leave the plane wait in line for passport control go to wait for the boarding back then take off. They feed you just twice - once between CAN-URC and then once between URC-MOW.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

China Southern Airlines customer review

(United Kingdom)

LHR-CAN-MNL and return. I must admit that when I booked with China Southern I was a bit nervous about it as I had read several poor reviews but I needn't have worried as all the flights were fine. We were travelling with a 6 month old baby which proved to be no problem. There was no bassinets available on the LHR-CAN leg (which was fine as my daughter will not sleep in a bassinet at all) so they gave us a row to ourselves so we had plenty of room. They gave us a row to ourselves on all legs thereafter. Flights were on time. Dreamliner was all fresh and new. Food was as good if not better than other airlines I have flown with. All the staff were pleasant and very helpful - especially with the baby. The layover in Guangzhou was overnight on both outward and return and they provided hotels each time. Both hotels were of the highest quality. We managed to miss the bus to the hotel on the outward leg so they upgraded us to the Pullman Hotel at the airport which is only a few mins walk. We will definitely fly with them again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
5/10

China Southern Airlines customer review

(Indonesia)

CGK-CAN-YVR-CAN-CGK Christmas 2013. Best price by far. If you don't care about inflight entertainment food drinks or service - but love saving that $1000+ then just be ready. My partner and I prepared our fully-loaded and powered-up tablets two foot long subs each plus copious snacks a bottle of wine and a six pack (all bought inside the secure zone). China Southern does provide you a hotel - we had two 23-hour layovers - but you are way out of the city. We splurged and spent one night at a hotel closer to the uber-urban city center and it was worth it. The plane was safe we were on schedule - efficient check-in. a sturdy airline I would fly again if time and comfort are again not the issue.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
5/10

China Southern Airlines customer review

(United Kingdom)

My husband and I flew from London to Ho Chi Minh City via Guangzhou and Hanoi to London via Guangzhou. Flight from London to Guangzhou was on the new Dreamliner which was very nice and inflight entertainment was good food was good and we slept most of the way as it was a night flight. Then had a 2 hour stopover in Guangzhou as it was New Years Eve decided to have a few beers in the airport this cost around £5 each but there was limited options to do anything else. Flight from Guangzhou to Ho Chi Minh City was ok food was not good and the drink selection poor. Our return flight from Hanoi to Guangzhou was nice it was a smallish plane with 2x2 seats on each side and the food was good. When we arrived in Guangzhou we had a 19 hour stopover and hoped to explore Guangzhou however the transit hotel we were given was a 40 minute drive from the airport. Dropped back at Baiyun airport 2.5 hours before our flight so were hanging around for a long time and the airport is very expensive. The flight back from Guangzhou to London left at 9.30am and I would say this was the worst of all the China Southern flights we had. An hour into the flight the stewards came round with drinks however the selection is limited my husband is a diabetic so cannot drink coca cola or other sugary fizzy drinks they had no diet drinks so the only options were tea or water. They did not have any alcoholic drinks. We were given a meal after the drinks were served and it was a choice of chicken or beef I had chicken with rice the chicken tasted awful. After the meal we were left to relax and watch movies there wasn't a great selection but enough to keep you going for 11 hours. The second meal was actually quite nice although I would have eaten anything at that point. I feel it is unacceptable to feed people twice on an 11.5 hour day flight on other airlines they usually provide a small sandwich or something in the middle and offer more drinks. Overall my experience just proves you get what you pay for and I have decided I am only flying direct from now onwards.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
5/10

China Southern Airlines customer review

(Australia)

MEL-CAN-MAD-CDG-CAN-MEL December 2013/January 2014. Decided to give it another go however no major changes. On the positive side departed and arrived on time entertainment system good and it was the cheapest fare available at the time. On the negative side no online check-in food very plain and with strange combinations drinks are always hot and have to request ice the English language is lacking. If it was not for the cheap fare we would not fly with them. We feel sorry for the passengers that pay for Air France service and instead get China Southern service due to the code sharing.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

China Southern Airlines customer review

(United Kingdom)

Flight from Heathrow to Guangzhou to Brisbane - very good easy transfer. Return flight spoilt by confusion with overnight accommodation in Guangzhou took 3.5 hrs between arrival and reaching hotel. Very poor information re. delay we just got moved about and nobody would answer our queries. Hotel was excellent. Only other comment is the difficulty of understanding in-flight information-needs more pre-recorded announcements to be sure everybody understands. Overall very good value for money.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
3/10

China Southern Airlines customer review

(Indonesia)

The English version of their website is complicated. Somewhat a lottery. Then when it comes to a form where I have to specify whether to book as a member or non-member if I select "non-member" I will have to enter my mobile number. However it seems that the entry is programmed only for Chinese mobile numbers. I tried various formats all failed. The entries aren't flexible for international use. I couldn't get through just by filling in the form. Due to the locations in China I have been traveling to I have no other choice than CSA. During those bookings online payment failure has frequently occurred. I can try ten times in a row and fail ten times. Getting through until successful payment with CSA online in the English version is like winning a lottery. Although serving an international flight the crews on board barely speak a word of English. The English announcement heard through the loudspeaker on board requires high intelligence to understand. I saw fellow passengers playing with their mobile phones and crew saw them but said nothing. But when I did the same I was required to turn off mine. It wasn't during take off or landing. I tried to explain that I have set my mobile phone to "Airplane Mode On". However no matter how hard I tried to explain the stewardess didn't accept it. Would I recommend CSA? Yes but only if you don't have any other option for your destination.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
3/10

China Southern Airlines customer review

(United Kingdom)

First Class new planes badly fitted out by China Southern The seats in the new Boeing Dreamliner are cramped and very badly padded. Why oh why would they do this on planes used for 14hr flights. The food is by far the worst I have had. Very poor quality and selection and worst of all served cold which in my mind is dangerous. The staff however I thought were very pleasant and helpful.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
5/10

China Southern Airlines customer review

(Australia)

Perth-to LAX via Guangzhou was on time but the food was not good. They didn't have any ice or any diet fizzy drinks. LAX-to-Perth via Guangzhou with a 16 hour layover. LAX staff arranged a hotel for the 16 hour ahead of time and upon arrival we were handled very professionally and taken to a hotel about 30 min drive from the airport and picked up and taken back to the airport with no problems. The hotel was clean and had a great breakfast for us. It was half the price of Qantas so I'd do it again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

China Southern Airlines customer review

(Australia)

SYD-CAN-LHR return. Out on an A330 late at night so a good sleep on a flat bed although my IFE was not working well and the FA's I think because they couldn't speak much English were not able to do much about it. CAN to LHR on 787. Great seats/beds. No noise cancelling headphones amenities to speak of and dumplings for breakfast! Asked for a drink but there is no menu. Explained Whisky and so when the FA turned up with a bottle to ask if this was Whisky I was pleased. Served in a Martini glass! Food was ok. Picked up 1 hr plus on the return trip but how would you know not one single announcement from the flight deck. Asked for Eggs for breakfast but whilst there was only 8 in our class they were sold out! Dumplings for breakfast. A380 CAN to Sydney. Lovely seats and setup. Bulgari pack and noise cancelling head phones on a quiet plane. Overall a real interesting experience.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes

China Southern Airlines Photos

China Southern Airlines is a state-owned airline and a member of SkyTeam alliance. Its main hub airport is Guangzhou Baiyun Airport, the airline operates more than 600 passenger aircraft, including Boeing 787, Boeing 777 and Boeing 737 and Airbus A380, A330, A321, A320 and A319. China Southern Airlines fleet is ranked the largest in Asia and the fifth largest in the world.

FIRST CLASS

A380 is equipped with eight private flat-bed suites. IFE is via a 23-inch flat-screen LCD TV. Boeing 787 and A330 have 4 cocoon seats, and IFE is via a 17 or 19-inch LCD TV.

flat_seatsFlat bed seat / suite
power_iconIn-seat &/or USB power
No WiFiOnboard WiFi
AVODAudio / video on demand
DiningOn demand dining
WinesFine wines & beverage service
SleepingPillows & duvet / blanket
PyjamasPyjamas / Sleepsuit
AmenitiesAmenity kit

BUSINESS CLASS

A380 seats recline to a full flat bed. IFE is via a 15-inch flat-screen LCD TV. Boeing 787 / A330 seats recline to full flat bed with 2x2x2 cabin layout. IFE via 15-inch LCD TV.

LONG HAUL
flat_seatsFlat bed seat
power_iconIn-seat &/or USB power
No WiFiOnboard WiFi
AVODAudio / video on demand
DiningOn demand dining (*not all flights)
WinesFine wines & beverage service
SleepingPillows & duvet / blanket
PyjamasPyjamas / Sleepsuit
AmenitiesAmenity kit

ECONOMY CLASS

China Southern Airlines cabin/seat layouts can be viewed on the Seat Map in menu below.

Seat pitchSeat pitch : 31-33 ins
Seat widthSeat width : 17.2 - 17.5 ins
No WiFiOnboard WiFi
power_iconUSB power (*not all flights)
AVODAudio / video on demand
DiningComplimentary meals
WinesComplimentary beverages & wines
SleepingPillows & blankets

LOUNGES

At Guangzhou Baiyun Airport, premium customers have use of the China Southern Airlines First and Business class lounge.

Lounge SeatingExpansive seating options
Lounge showersShower rooms
WiFiLounge WiFi
Work StationsWorkstations / business area
power_iconCharging facilities
AVODTV facilities
DiningBuffet & Noodle Bar Dining
WinesSelf service bar
SleepingBedrooms
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» China Southern Lounge reviews

SEAT MAPS

View aircraft seat maps for China Southern Airlines fleet. We have provided you a direct link to China Southern Fleet information page, where the most up-to-date information should be available.
» View Seat Maps

IFE

China Southern Airlines provides 600+ hours of entertainment programs on newest aircraft where audio/video program systems are installed.
» View latest IFE Guide

ONBOARD DINING

First Class entrée dish

Business Class beef noodle soup

FIRST CLASS : REVIEW

A modern Boeing 787 with comfortable flat bed, nice comfort attributes and amenities, reasonable IFE, attentive and friendly staff../

» Read the Flight Review