China Southern Airlines customer review
Y Hu (Australia)
I am a regular customer with China Southern. From the past 5 years of Sydney-Guangzhou and Guangzhou-Sydney experience I can tell the improvements the CS air has made. They have employed Australian flight attendants as part of the crew to facilitate the communication with non-Chinese speaking passengers. I flew on 19th Feb CZ 301 from Guangzhou to Sydney the new service style impressed me a lot. Cabin crew were patient and considerate.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
China Southern Airlines customer review
J Zhou (United States)
Dalian to Seoul. Dalian airport is convenient due to its small size. The in-flight service is great the chief attendant noticed my 1.5 year old son sitting on my lap and she managed to find two spare seats for us without me asking for it. Overall I had a very good experience with CS Air.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
China Southern Airlines customer review
Lois Peterson (Canada)
Enroute to Delhi from Vancouver a six hour delay in Canton. Crew had no English to answer passenger questions deal with customs paperwork etc. No entertainment on 13 hr flight. Headed home stranded overnight in Delhi with 12-hr delay expected to share room at hotel with stranger or pay 50% of cost.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
China Southern Airlines customer review
R O'Neill (United Kingdom)
LHR-SIN via CAN. After reading all the negative reviews I was slightly worried about my trip to Singapore via Guangzhou. The Dreamliner was used between London and Guangzhou (12.5 hours) and this flight was lovely. The food was delicious and the entertainment good. Seats were also very comfortable. London to Guangzhou was very enjoyable (this flight was the most important for me in terms of comfort due to the length). Between Guangzhou and Singapore (4 hours) this flight wasn't as nice. I never imagined you could get such horrible food on a flight. I would definitely fly China Southern again the price is hard to beat!
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
China Southern Airlines customer review
Devastotra Poddar (New Zealand)
29 May Auckland NZ - Guangzhou CN CZ 306. The seat was broken and wouldn't recline and I had to fly sitting up straight for the 12 hour journey from Auckland to Guangzhou. Was not happy with their service. Would prefer not to fly with China Southern.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
China Southern Airlines customer review
Mundy John (Australia)
SYD to LHR on 03/02/14. Excellent trip. Service was better than expected especially since reading many negative reviews of CSA. The A380 flight to Guangzhou was almost empty in business class which explains why CSA is taking this plane off the Sydney route I feel if they were to keep with it their patronage would certainly increase if my flight was anything to go by. The food service was as good as the other business class flights I take. Others complain about lack of English and flight deck announcements but I did not find either a problem. The A380 and the 787 make for a great combination for the Canton route and I appreciate the hotel offered for the layover.
| Seat Type | Business Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
China Southern Airlines customer review
P Lylou (Belgium)
I flew from Seoul (South Korea) to Auckland (New Zealand) with this company and I don't have any complaints. I was worried at first because of all the bad reviews I read online but my flights (4 in total) were all good. I spent more than 12 hours for the longest one and it was ok. The comfort of the seat is normal in comparison to other companies. The food is good the staff are nice and helpful and there are plenty of movies TV shows and music.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
China Southern Airlines customer review
Mike Orszag (United Kingdom)
First Class 787 route between London and Guangzhou. China Southern is the only airline with First Class on the 787 and it has a cabin with four excellent seats (the ones on the plane from London to Guangzhou were a different colour but otherwise the same as on the trip back). The service was outstanding - in both directions I was the only customer in First Class and I had 3 flight attendants assisting me. It was particularly easy to get on and off the plane - no hassles with secondary visa checks or other issues normal with trips to China.
| Seat Type | First Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
China Southern Airlines customer review
Colin Hughes (Australia)
Great value business class. I travelled from Sydney Australia to Manchester UK in January 2014 in business class on A380 and A330-200. Lie flat seats on all long haul flights which were very comfortable. Cabin and ground staff were all helpful but could have been friendlier. Food was not up to usual business class standard. Overall a very good travel experience.
| Seat Type | Business Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
China Southern Airlines customer review
Zhu Zhijie (China)
Guangzhou to Paris check-in at was fast with my baggage. Nice entertainment system the movies are new. Clean and quiet cabin. Cabin crew are friendly and efficient.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
Flat bed seat / suite
In-seat &/or USB power
Onboard WiFi
Audio / video on demand
On demand dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
Seat pitch : 31-33 ins
Seat width : 17.2 - 17.5 ins
Expansive seating options
Shower rooms
Lounge WiFi
Workstations / business area
