China Southern Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1904 reviews
8/10
4 star Skytrax Rating
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1/10

China Southern Airlines customer review

(Australia)

I had an Air France ticket from Paris CDG to Melbourne. The second leg of the flight from Guangzhou to Melbourne was operated by China Southern. There were no personal television screens only shared screens which screened movies with illegible English subtitles. The lack of in-flight entertainment made this 9.5 hour flight dull and unpleasant. The food was the worst I have had on an airline: for dinner I chose noodles with beef the beef was a couple of tiny pieces of mince. My partner chose the chicken with rice and although the rice had a nice flavour there was hardly any chicken. The only decent meal on the flight was the omelette and hash brown which I chose for breakfast. The seats were also of a very poor standard. The headrests did not contain the function which allows you to push two flaps inwards in order to stop your head from lolling about when you fall asleep. I have had these adjustable headrests on other economy-class flights including the flight with Air France from Paris to Guangzhou and flights with Etihad Airways and Qantas. In addition the armrests between the seats could not be pushed all the way upwards and consequently my partner and I were unable to lean on each other without hitting our faces on the protruding armrest. The absence of personal in-flight entertainment and the extremely poor quality of the food and the seats compared with other economy-class flights means I won't be flying with China Southern again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
3/10

China Southern Airlines customer review

(Canada)

Flew between Vancouver and Guangzhou and was very disappointed at the quality of the food provided. The food on the flight to Guangzhou was the worst I have had on an airline. In addition very little entertainment was provided to help me kill time over this 12 hour flight. There were only 6 channels of videos. Most were Chinese films with subtitles but the screens were too small for the subtitles to be readable. On the return flight we were delayed several hours leaving Guangzhou but staff didn't explain why. They simply said "bad weather" although we could see many other planes leaving the airport for North America. I fly a lot and don't expect to be pampered when I fly economy class but this was way below par.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

China Southern Airlines customer review

(New Zealand)

The service seating and cabin staff were very good on both legs of our flights from NZ to London late June 2013. The first flight from NZ to Guangzhou was on one of the older planes which unfortunately did not have the lay flat beds (only Z type) - passable but not as comfortable as the lie flat beds on the Guangzhou to London flight Food and refreshments were good to excellent We are looking forward to our return trip to NZ in 2 days time with China Southern which I feel sure will another happy experience.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
6/10

China Southern Airlines customer review

(France)

AMS-PEK PVG-TPE TPE-CAN-CDG. AMS-PEK: Sky Priority boarding worked well very generous leg room on this segment. Shared TV screens with very poor quality headsets. Food was substandard. Well groomed flight attendants but level of English should be improved. Bags took for ever to be delivered in PEK. PVG-TPE: took a while for ground staff to recognize AF/KLM Flying Blue status and didn't seem to know how it worked. Was only able to check one bag but was allowed to have 2 carry on bags. No priority boarding but still quick and efficient. Nice clean aircraft. Hot meal (though of poor quality) for this short flight. TPE-CAN: flight cancelled due to typhoon in Taipei. Fair enough. Was told to contact my travel agent to get rebooked as they said they didn't have access to the booking system in TPE. Asked to speak to a China Southern manager and within seconds and thanks to FB Elite membership was escorted by an airline rep to a Hainan airlines agent who got me one of their last seats available to CAN. CAN-CDG: efficient Sky Priority check-in by nice agent who even used her best French. Exit row seat offered. Efficient Sky Priority security line and boarding. Clean modern cabin interior PTVs well groomed flight attendants again. Not very personable but probably due to language/culture barrier. Very little English spoken again. Entertainment system good enough to keep you occupied. Food substandard. Bags delivered promptly in Paris. All in all good value for money. Sky Priority a real plus.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

China Southern Airlines customer review

(Philippines)

Manila-Guangzhou-Paris / Copenhagen / Amsterdam-Guangzhou-Manila. Easy transfer in Guangzhou travelling with 2 children. No transit visa for China required. Seat to and from Europe had VOID entertainment. The cheapest ticket and we would definitely fly with them again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
2/10

China Southern Airlines customer review

(United Kingdom)

4 Flights in total to Sydney and back. The food was poor quality. Of the 8 meals we were offered there was no choice with 4 of them. We were no offered water through the return 2 flights from Sydney. Cabin entertainment and information was very limited. Back seat screens were not working on 2 of the flights.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

China Southern Airlines customer review

(France)

Aug 3rd Beijing-Guangzhou on CZ3162 and Guangzhou-Los Angeles on CZ0327. I often travel within China America and France and have taken China Southern for some time. Very cheap ticket for around $2000 and their service was always good. Will take their flights for the reasonable price next time.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

China Southern Airlines customer review

(Netherlands)

Bangkok to Guangzhou and Guangzhou to Amsterdam Schiphol 10 August. I had a very nice trip staff were very friendly and helpful. They were smiling all the time. It was possible to watch movies play games and follow the flight on the in seat TV screen. Would recommend.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
5/10

China Southern Airlines customer review

(Cambodia)

3 flights 3 planes late in arriving with an additional 8 hour delay so that a 27.5 hour trip turned into 35. Exhausting. One flight attendant on the Guangzhou to Vancouver flight was particularly helpful. She was on the return flight and when I saw her she smiled said "White wine and water" which are my staples when flying. On the international flight from Guangzhou to Phnom Penh they only had warm beer and ice - no wine or spirits. The food was terrible - noodles with a sort-of creamy sauce slathered over the chicken. I had to ask for the landing forms. China Southern is trying and they are what they are - cheap Charlie with older planes.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service N/A
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

China Southern Airlines customer review

(Australia)

BNE-CAN CAN-LHR LHR-CAN CAN-BNE. Flights: CZ 382/303/304/381. 18th July and returned on 8th August. We flew to London from Brisbane with an overnight in Guangzhou. We were pleased with the attention and courtesy of the cabin crew and I particularly enjoyed the fully flat beds. The overnight at the Pulman Hotel was really appreciated. I have commented elsewhere on the poor air-conditioning in the upstairs Business Lounge at Guangzhou.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes

China Southern Airlines Photos

China Southern Airlines is a state-owned airline and a member of SkyTeam alliance. Its main hub airport is Guangzhou Baiyun Airport, the airline operates more than 600 passenger aircraft, including Boeing 787, Boeing 777 and Boeing 737 and Airbus A380, A330, A321, A320 and A319. China Southern Airlines fleet is ranked the largest in Asia and the fifth largest in the world.

FIRST CLASS

A380 is equipped with eight private flat-bed suites. IFE is via a 23-inch flat-screen LCD TV. Boeing 787 and A330 have 4 cocoon seats, and IFE is via a 17 or 19-inch LCD TV.

flat_seatsFlat bed seat / suite
power_iconIn-seat &/or USB power
No WiFiOnboard WiFi
AVODAudio / video on demand
DiningOn demand dining
WinesFine wines & beverage service
SleepingPillows & duvet / blanket
PyjamasPyjamas / Sleepsuit
AmenitiesAmenity kit

BUSINESS CLASS

A380 seats recline to a full flat bed. IFE is via a 15-inch flat-screen LCD TV. Boeing 787 / A330 seats recline to full flat bed with 2x2x2 cabin layout. IFE via 15-inch LCD TV.

LONG HAUL
flat_seatsFlat bed seat
power_iconIn-seat &/or USB power
No WiFiOnboard WiFi
AVODAudio / video on demand
DiningOn demand dining (*not all flights)
WinesFine wines & beverage service
SleepingPillows & duvet / blanket
PyjamasPyjamas / Sleepsuit
AmenitiesAmenity kit

ECONOMY CLASS

China Southern Airlines cabin/seat layouts can be viewed on the Seat Map in menu below.

Seat pitchSeat pitch : 31-33 ins
Seat widthSeat width : 17.2 - 17.5 ins
No WiFiOnboard WiFi
power_iconUSB power (*not all flights)
AVODAudio / video on demand
DiningComplimentary meals
WinesComplimentary beverages & wines
SleepingPillows & blankets

LOUNGES

At Guangzhou Baiyun Airport, premium customers have use of the China Southern Airlines First and Business class lounge.

Lounge SeatingExpansive seating options
Lounge showersShower rooms
WiFiLounge WiFi
Work StationsWorkstations / business area
power_iconCharging facilities
AVODTV facilities
DiningBuffet & Noodle Bar Dining
WinesSelf service bar
SleepingBedrooms
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» China Southern Lounge reviews

SEAT MAPS

View aircraft seat maps for China Southern Airlines fleet. We have provided you a direct link to China Southern Fleet information page, where the most up-to-date information should be available.
» View Seat Maps

IFE

China Southern Airlines provides 600+ hours of entertainment programs on newest aircraft where audio/video program systems are installed.
» View latest IFE Guide

ONBOARD DINING

First Class entrée dish

Business Class beef noodle soup

FIRST CLASS : REVIEW

A modern Boeing 787 with comfortable flat bed, nice comfort attributes and amenities, reasonable IFE, attentive and friendly staff../

» Read the Flight Review