China Southern Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 2019 reviews
8/10
4 star Skytrax Rating
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10/10

China Southern Airlines customer review

(Canada)

Oct 12/13 YVR-CAN flight CZ330. Oct 13/13 CAN-KTM flight CZ3067. Nov 17/13 KTM-CAN flight CZ3068. Nov 18/13 CAN-YVR flight CZ329. I flew from Vancouver to Guangzhou to Kathmandu and back in Oct/Nov 2013. Flights were on time I liked the food my luggage arrived the cost was better than the competition the plane was clean the staff helpful including office staff in Kathmandu where we had to change our flights. Can't really ask for more than that. The only possibly negative thing I could mention is the 8-hour layover in Guangzhou connecting from our flight from KTM to our flight to YVR. Guangzhou airport isn't all that interesting for an extended wait. However things like that can't be helped.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
3/10

China Southern Airlines customer review

(Canada)

Our flight to China from Vancouver was far below an acceptable level. The televisions didn't work staff were less than helpful and not once did they come around to collect trash. Passengers were congregating in the back of the plane asking for water and other beverages while staff sat eating their lunch and snacks. We understand that they are entitled to breaks but they were hardly visible in the cabin other than to deliver meals. Although our flight home was on a new plane and staff were much more accommodating we were unable to do online check in and were told that our seats were pre-selected for us. My husband and I were seated at least six rows apart.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

China Southern Airlines customer review

(Canada)

The flight from Vancouver to Guangzhou was terrible tight cramped seats in a less than clean plane. Washrooms were smelly and poorly maintained. Service was minimal had to go to the back of the plane where staff were socializing to request a beverage. The return flight was on their new Dreamliner which was clean however seating was small and very cramped. We had booked these flights months in advance but there was no option to book seats and were forced to sit apart!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

China Southern Airlines customer review

(Netherlands)

Amsterdam - Guangzhou - Auckland v.v. in Boeing 787 and Airbus A330-200. Good modern planes with friendly and helpful staff. Food good for an airplane. Legroom good enough for my 1.90m. Seats rather hard to sit on. No delays or other incidents. Most passengers were Chinese speaking but a considerable number not. Overall the command of English of the FA's was poor.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

China Southern Airlines customer review

(United States)

A frequent flyer of China Southern mostly flying between Chinese major cities. Unlike the other reviews I think their service is excellent flight attendants are nice and helpful. Last week from Shanghai to Shenzhen we were given a free upgrade as they noticed we were with a 5 month old baby. Food was ok and the leg room makes the flight more enjoyable. The ground service is much more than we expected as we speak only a little Chinese and they did a pretty good job on explaining everything to us.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

China Southern Airlines customer review

(Australia)

I have flown China Southern many times. Melbourne to Guangzhou leg is not great compared to other airlines. However I fly during the night so pretty much sleep anyway and don't have any need for entertainment system. Food is not to my taste so I take my own to get through. In terms of value it is unbeatable. Guangzhou to Amsterdam leg is a different plane and much better. Thoroughly recommend but don't get on expecting top tier bells and whistles. Great for the additional luggage allowance.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
6/10

China Southern Airlines customer review

(United Kingdom)

Travelled London to Bangkok and back from Manila both via Guangzhou. Out of the 4 flights the staff on 3 of them were very poor and in cases extremely rude. On one flight a stewards jacket was over the back of my seat I took it off so not to lay back and crease it asked a member of staff to take it who with a slight grumble literally snatched it out of my hand. As I was sat at the very back of one flight on take off I turned round to notice one staff member slumped in her take off seat asleep. These new Dreamliners they use have terribly uncomfortable seats I didn't want to sit in them for 2 hours never mind 13hrs. I found I got a lot more space and nicer seating on the 2 short haul connection flights which used older aircraft. They were the cheapest though and had the route we wanted so would use them again but only if the price and route was right though.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

China Southern Airlines customer review

(United States)

Beijing to Los Angels CZ3162 (Beijing to Guangzhou) and flight CZ327 (from Guangzhou to Los Angels). My flights (2 in total) were all good. I spent more than 12 hours on the longest one and it was ok. I enjoyed the comfortable seat and the fantastic entertainment system. The food service was as good as other business class flights I have taken. Staffs were nice and helpful. Provided with a pillow and blanket that allowed me to sleep during the flight.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

China Southern Airlines customer review

(Canada)

Flew from Vancouver to Delhi bumped in Guangzhou. No explanation. Return trip 3 weeks later. Food was poor special diets were not observed (Hindu given beef celiac given wheat noodles) staff indifferent and were not visible for hours at a time. Bathrooms smelt no inflight entertainment (paid or otherwise) asked to upgrade (not possible) small seats with only slight recline booked months ago but were seated apart staff had poor English skills. The longest stretch was 13.5 hours.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

China Southern Airlines customer review

(Australia)

I am a regular customer with China Southern. From the past 5 years of Sydney-Guangzhou and Guangzhou-Sydney experience I can tell the improvements the CS air has made. They have employed Australian flight attendants as part of the crew to facilitate the communication with non-Chinese speaking passengers. I flew on 19th Feb CZ 301 from Guangzhou to Sydney the new service style impressed me a lot. Cabin crew were patient and considerate.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes

China Southern Airlines Photos

China Southern Airlines is a state-owned airline and a member of SkyTeam alliance. Its main hub airport is Guangzhou Baiyun Airport, the airline operates more than 600 passenger aircraft, including Boeing 787, Boeing 777 and Boeing 737 and Airbus A380, A330, A321, A320 and A319. China Southern Airlines fleet is ranked the largest in Asia and the fifth largest in the world.

FIRST CLASS

A380 is equipped with eight private flat-bed suites. IFE is via a 23-inch flat-screen LCD TV. Boeing 787 and A330 have 4 cocoon seats, and IFE is via a 17 or 19-inch LCD TV.

flat_seatsFlat bed seat / suite
power_iconIn-seat &/or USB power
No WiFiOnboard WiFi
AVODAudio / video on demand
DiningOn demand dining
WinesFine wines & beverage service
SleepingPillows & duvet / blanket
PyjamasPyjamas / Sleepsuit
AmenitiesAmenity kit

BUSINESS CLASS

A380 seats recline to a full flat bed. IFE is via a 15-inch flat-screen LCD TV. Boeing 787 / A330 seats recline to full flat bed with 2x2x2 cabin layout. IFE via 15-inch LCD TV.

LONG HAUL
flat_seatsFlat bed seat
power_iconIn-seat &/or USB power
No WiFiOnboard WiFi
AVODAudio / video on demand
DiningOn demand dining (*not all flights)
WinesFine wines & beverage service
SleepingPillows & duvet / blanket
PyjamasPyjamas / Sleepsuit
AmenitiesAmenity kit

ECONOMY CLASS

China Southern Airlines cabin/seat layouts can be viewed on the Seat Map in menu below.

Seat pitchSeat pitch : 31-33 ins
Seat widthSeat width : 17.2 - 17.5 ins
No WiFiOnboard WiFi
power_iconUSB power (*not all flights)
AVODAudio / video on demand
DiningComplimentary meals
WinesComplimentary beverages & wines
SleepingPillows & blankets

LOUNGES

At Guangzhou Baiyun Airport, premium customers have use of the China Southern Airlines First and Business class lounge.

Lounge SeatingExpansive seating options
Lounge showersShower rooms
WiFiLounge WiFi
Work StationsWorkstations / business area
power_iconCharging facilities
AVODTV facilities
DiningBuffet & Noodle Bar Dining
WinesSelf service bar
SleepingBedrooms
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» China Southern Lounge reviews

SEAT MAPS

View aircraft seat maps for China Southern Airlines fleet. We have provided you a direct link to China Southern Fleet information page, where the most up-to-date information should be available.
» View Seat Maps

IFE

China Southern Airlines provides 600+ hours of entertainment programs on newest aircraft where audio/video program systems are installed.
» View latest IFE Guide

ONBOARD DINING

First Class entrée dish

Business Class beef noodle soup

FIRST CLASS : REVIEW

A modern Boeing 787 with comfortable flat bed, nice comfort attributes and amenities, reasonable IFE, attentive and friendly staff../

» Read the Flight Review