Flew Auckland to Guangzhou and return in the past week. The in-flight service was terrible on the way back to New Zealand and services were carried out without a single smile from any of the cabin crew. All the cabin crew had minimal English and were abrupt and inclined to give passengers any meal or drink irrespective of what was requested. They made assumptions that just because we spoke English we would therefore have an English meal. A smile would go a long way. Snacks were seen down in the kitchen area of the plane but we did not once have any of this offered. Hygiene standards questionable. When I went down to the back of the plane for a stretch and to ask for a glass of water I was ignored. Another hostess on her return trip back to that area answered my request once I caught her eye but all done without any eye contact or smile or any verbal exchange. Would not fly this airline again. For an international airline one would expect a better level of English language. At the end of the flight only one cabin crew in sight at the aircraft door and she was busy doing things so even if one wished to say thank you there was no one to say it to.
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