China Southern Airlines customer review
Jack Whiteley (United Kingdom)
CZ304 2 Nov Heathrow to Guangzhou. CZ303 9 Nov Guangzhou to Heathrow. Don't waste your time collecting SkyTeam points with this airline. It is impossible to redeem them on their website. Even when you ring China their points cannot be used on other Skyteam airlines so why Skyteam allow them as members is beyond me. Their new Dreamliner is very good in business class. I travel regularly and it is the only airline direct from Heathrow to Guangzhou. Seats are comfortable food is only just ok service can be fantastic and terrible depending on the crew. I only chose this airline due to the direct flight.
| Seat Type | Business Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
China Southern Airlines customer review
Guisheng Gao (China)
Travelled in Business Class Guangzhou to LA on Apr 29 CZ327 the seats were comfortable good range of movies to select food and drinks were very good and staff were very friendly.
| Seat Type | Business Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
China Southern Airlines customer review
Janina Rewaj (United Kingdom)
CZ 7968 CZ 308 CZ 343 CZ 344 CZ 307 CZ 7875. I travelled from Manchester to Melbourne via Amsterdam and Guangzhou China I must say I found the whole experience brilliant especially for the price I paid. The staff aircraft food inflight entertainment and help at the airports when changing flights were all great! I would definitely fly with China Southern Airlines again and I have already recommended the service to my friends and family.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
China Southern Airlines customer review
Kenneth Bunt (Australia)
We flew to Guangzhou from Sydney on 11/4/2014 on flight 302 in Economy and were very disappointed-no individual TV screens hence very poor inflight entertainment. Food and beverages very basic. However on our return to Sydney from Guangzhou we were booked into Premium Economy. Our flight from Siem Reap to Guangzhou was delayed for at least 6-8 hours hence the overnight accommodation we had booked in Guangzhou was minimised to 2 hours - time for a 1 hour sleep and a shower-quite disappointing. We then boarded our final flight to Sydney in premium Economy flight 301 and the flight was fantastic. We had inflight entertainment and food service was really good. Beverage service was quite basic as the 1 bottle of red wine was empty hence we could only have 1 glass of wine. Leg room was great in both Economy and Premium Economy. China Southern needs to improve the quality of the flights to remain in a competitive market.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
China Southern Airlines customer review
D Bowman (New Zealand)
Flew AKL-CAN-LHR-CAN-AKL in April. Incredible low price for very comfortable journey. Small difference in service standards AKL/CAN/AKL v CAN/LHR/CAN in that the LON flights seemed to have better trained staff with better English. Charming service on 787 Dreamliner all sectors. Nice wine food average. 8 hour transit in CAN on the way back is a killer next time better to overnight.
| Seat Type | First Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
China Southern Airlines customer review
G Lowry (Australia)
Business Class Melbourne to Guangzhou - 3 May. Took off on time landed on time. Great business class seat going completely flat providing opportunity to get some good sleep. Connecting to international flights at Guangzhou could be improved with "through check-in" capability with other airlines.
| Seat Type | Business Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
China Southern Airlines customer review
Keith Rusling (United Kingdom)
Outbound flight 0304 on 23/3/14 and return flight 0303 on 3/5/14. The flight was on time and was safely completed. That's the basics after all. Service was minimal and the cabin crew spent most of the flight chatting amongst themselves at the back of the plane. They came round twice each with drinks and food in the course of a thirteen hour flight. The food was right on the line as regards quality and quantity with very limited choice. The seat seemed to be the minimum size and was quite hard. The second-worst seat I have experienced as regards comfort. The charge for any excess baggage was £100 which I ended up paying on the return flight. Not impressed and will try to fly some other airline in future - maybe fly to Hong Kong and take a train into China.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
China Southern Airlines customer review
Caroline Wu (France)
I took flight CZ348 Paris-Guangzhou in April 2014. The aircraft itself was a little out dated but it was comfortable. There were not many passengers so we had more personal space making it a pleasant trip. Staff were helpful especially the attendant in my area yet other staff seemed distant despite being polite. The service on board was good but could be better considering the length of the trip especially in terms of the catering offer. The entertainment system on offer was satisfying.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
China Southern Airlines customer review
W Kong (Australia)
CZ325 25 April 2014. I flew from Sydney to Guangzhou with China Southern for the first time and was pleasantly surprised with the overall experience. We were allowed 46kg luggage limit and the spacious design of the seats. Overall experience was comparable to higher ranked airlines e.g. Singapore Airlines at a lower cost.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
China Southern Airlines customer review
Y Ren (Australia)
SYD-CAN-LAX return in First and Business. It was a fantastic trip with China Southern great value for money. SYD- CAN-SYD in Business and CAN-LAX-CAN in A380 first suite. All flights take off and landed on time Check in at SYD and LAX are fantastic. I accessed Qantas Business lounge in Sydney and Korea Air First lounge in LAX. I have to say QF business lounge is away better than KE first lounge in LAX. Staff on board are very friendly and professional in general AVOD program are improved from my previous trip with CSA. Food and drinks are pretty good. PJ was distributed for CAN-LAX-CAN legs pretty good quality PJs as well. First suite with A380 is fantastic very private staff did great trip on LAX-CAN leg toilet cleaned every time after passengers used bed was made every time I left. Transit in Guangzhou is also significantly improved you don't have to go through security or immigration for international transfer at CAN. Airline stamp on your boarding pass and you can go straight to lounge or boarding gate. The only down side is staff at CZ lounge in Guangzhou a lot of flights landing at same time around 5-6am but seem the lounge does not have enough staff they are not really helpful either. Considering how much I paid it was great value for money with CSA.
| Seat Type | First Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
Flat bed seat / suite
In-seat &/or USB power
Onboard WiFi
Audio / video on demand
On demand dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
Seat pitch : 31-33 ins
Seat width : 17.2 - 17.5 ins
Expansive seating options
Shower rooms
Lounge WiFi
Workstations / business area
