China Southern Airlines customer review
Chris Lim (Australia)
My wife and I flew with China Southern Airlines from Sydney to Guangzhou on 8 June 2014 then transit to Kunming. The luggage was checked in direct to Kunming without hassle in Sydney and arrived in Kunming safely. The flight was good the cabin crew were pleasant and helpful. From Kunming we flew to Changsha on 16 June and finally from Chongqing via Guangzhou on 26 June back to Sydney. The same pleasant experience throughout and check in was also quick and efficient despite of multiple luggage collected throughout the trip. We would definitely fly again with this airline in the future.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
China Southern Airlines customer review
Liang Zhong (China)
CZ332 from Frankfurt to Guangzhou on June 24th. In general the service is above average. The staff are polite and professional. The seat is comfortable for long-distance flight. I am satisfied with the service.
| Seat Type | First Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
China Southern Airlines customer review
Judi Parker (Australia)
On the +ve side: We obtained without difficulty transit visas temporary accommodation and ground transport in Guangzhou for our forced 17 hour stop over. Found all ground crew and flight crew to be courteous efficient and equal to any other well regarded international carriers that we have used. All flights were on time and the service equal to or better than most other airlines. Leg space (in Economy) was noticeably larger than any we have experienced domestically or internationally over the last 10 years. The cleanliness of the toilets and public areas of Guangzhou airport we found to be no different to Melbourne Fiumicino Rome or Paris CDG. On the -ve side: The numerous changes to our itinerary was in our view so unacceptably disruptive we consequently will never fly China Southern again. We made our original reservation August 2013 8 months before initial departure. Subjected to at least 3 minor changes to our itinerary and then cancellations of both our forward and return journeys. 3 months after our initial reservation our return journey was cancelled. 5 months after our initial reservation our forward journey was cancelled. The minor changes were not particularly significant and were related I believe to small adjustments for daylight saving between different time zones. However given that we had paid our full fare at the time of booking 8 months before departure the complete cancellations were intolerable. For our forward journey: Melb-Guangzhou-Paris in mid April our flight was changed from an am to a late pm departure. This meant a need (and cost to us) to cancel and rebook our flight from Tasmania and cancel our Melbourne accommodation. This forced change also included a 17 hours stop over in Guangzhou. Unfortunately despite being given by the airlines accommodation where we could lie down it just wasn't useful for catching up on sleep. Arrived in Paris one full day later than we originally planned. The cancellation of our return journey meant the change of departure to one day later than originally scheduled meant we were forced to stay one day more than originally planned.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
China Southern Airlines customer review
R Wang (Canada)
I took the flight CZ329 from Guangzhou to Vancouver about 2 months ago. A really pleasant experience in general. Departure on time and arrived actually a little bit earlier than scheduled. The staff are nice and helpful and most importantly they speak both Chinese and English fluently. You can always expect your requirements satisfied reasonable requirements of course. Provides several meals not bad compared with other airlines. A little bit cold however in the cabin remember to bring one more piece of clothes with you. Overall satisfied with the experience will choose again in the future.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
China Southern Airlines customer review
Rajagopal Akila (Singapore)
Return trip to Singapore-Los Angeles via Guangzhou. I primarily chose this airline for the amazingly low prices they offered. I flew economy. I was wary but to my surprise I did have a pleasant flight. Its was very neat A380 Airbus and very clean toilets. The seats were comfortable and at my request they did manage to find the aisle seat. Good range of movies as part of inflight entertainment. Staff and crew were kind. No issues during onward journey. But only the return trip was in such a time that we were boarding past midnight and the staff just skimmed through the rows without really asking every passenger what drink they cared to have. If your a vegetarian or vegan the food could be a let down but I did manage to carry on my meals so no issues there. I will definitely choose to fly this airline again.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
China Southern Airlines customer review
Lloyd William (New Zealand)
My Wife and I flew Auckland to Heathrow Via Guangzhou on 8th and 9th June on 787 Dreamliners and we were really pleased with the experience comfort and food. We found the seats good but we were in them for 2 lots of 12 hours. We found the staff all attentive and did their best to understand our requests. We came off the plane feeling better than expected and not so dehydrated as previous longhaul flights. We fly back on July 14th on CZ 304/305 and look forward to a good experience again.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
China Southern Airlines customer review
Mountford Alan (Australia)
Travelled from Brisbane to Amsterdam with my wife and 2 children after reading all the negative comments was a bit concerned about using China Southern but I can honestly say we had no problems check in was fast the seating on the A330 was great lots of leg room good choice of entertainment. The meals were what you would expect of any airline food I have in the last month travelled to London on a major European airline and except for the crew speaking English and the meals being western I could not see any major difference over all a very pleasant experience. If there was one complaint it would be the airport in Guangzhou very expensive to eat there.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
China Southern Airlines customer review
Q Chen (United Kingdom)
Recent trip to Guangzhou from London Heathrow travelled with my 10 month old daughter. Outbound flight was on 4/5/14 and due to take off at 22.35hrs. A plane fault delayed departure until midday the next day. Despite this problem I found the crew to be very friendly and they did their best to help me and my daughter. During the flight the crew made the journey a pleasant experience. I would have liked to have been made aware that there is no baby suitable food on board China Southern planes especially as the delay had caused me to use up some food that I had prepared for the journey. My return flight was on 28/5/14 CZ303. This journey was without issue and again I found the crew to be especially friendly and helpful. Overall I was very happy with the service China Southern provided and will definitely by flying with them again.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
China Southern Airlines customer review
William Davidson (Australia)
My wife and I have just returned from six weeks in the UK flying China Southern from Sydney via Guangzhou London. The flight from Sydney to Guangzhou was perfect in economy flying an A330. Great seats good food AVOD fantastic and a wonderful crew. A flight in the brand new Boeing 787 what a let down I found the plane noisy cramped and the seating was shocking. They were hard small and only fit for small people. Get rid of those seats they are no good for a twelve hr flight. All was forgiven on our return flight from Guangzhou to Sydney in our beloved A330.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
China Southern Airlines customer review
Whitfield William (New Zealand)
Recently I flew from Auckland to Guangzhou via one of their Boeing 787 aircraft. No problems with the seat booking arrangements and I paid a little extra ($25) to obtain an aisle seat on the sector. However it was the economy seat comfort or rather the lack of it which really down graded the service. 6000 miles on a hard seat is sort of bizarre torture by an airline there simply is not enough padding in the seat bottom to make the coach class travel seating bearable. Having said that the fare was reasonably priced and the staff service was good to a point. They ran out of meal options on the service. The final issue I experienced was trying to register for travel points before I left and after many attempts I just gave up.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
Flat bed seat / suite
In-seat &/or USB power
Onboard WiFi
Audio / video on demand
On demand dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
Seat pitch : 31-33 ins
Seat width : 17.2 - 17.5 ins
Expansive seating options
Shower rooms
Lounge WiFi
Workstations / business area
