China Southern Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 2019 reviews
8/10
4 star Skytrax Rating
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10/10

China Southern Airlines customer review

(Australia)

BNE-CAN 5 Dec 2013. CAN-BNE 1 Jan 2014. CZ381/382. The plane was very modern and the seats were very comfortable. The inflight entertainment was alright with enough movies to watch for 9 hours. The food is what you'd expect from economy class. The overall experience is positive as there was a smooth connection to domestic flight which was a nice time to get some sleep. Mixture of Chinese and Western passengers. CZ canton route seems very popular and it's not hard to find out why. Hard product 10/10.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
4/10

China Southern Airlines customer review

(New Zealand)

KIX-CAN with Airbus 320 and CAN-AKL with B787 Dreamliner both on economy class. There was no individual entertainment screen for the first leg from Osaka to Guangzhou. I was so bored during the 4 hour flight. The food was incredibly bad. The second leg on a B787 was a little better. B787 is a wonderful aircraft. The plane was clean and new but the seat and legroom was very cramped. The entertainment programs were very poor the sound system sometimes didn't work. Meals were small and still awful. The crew were friendly enough but their English ability was pretty limited. I will avoid this so-called 4 star airlines in the future if I can.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

China Southern Airlines customer review

(United States)

7/1/2014 CZ327. Guangzhou to Los Angeles. The service was great. Most staff were courteous and friendly with good English language skills. The seat was comfortable and there were a variety of security equipment. Moreover most of the food tasted good (choice of Chinese dish and a lot of drinks). One possible drawback was the entertainment which was not so rich. Strongly recommended.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
3/10

China Southern Airlines customer review

(Australia)

Flew Sydney - Guangzhou - Bangkok - Guangzhou - Sydney in June-July 2014. The aircraft on Sydney - Guangzhou - Sydney was almost brand new with excellent in-flight entertainment. The food though was not just terrible it was offensive. On return leg to Sydney I ended up with munching on Cup-A-Noodle soup and chocolates purchased in BKK following my experience with in-flight meal on my leg to Guangzhou. There are no snacks on the plane. When asked for a snack the stewardess offered me a bread roll from someone else's meal. The staff are extremely rude and ineffective with very basic English skills. They gather at the galley to have a cosy chit-chat and if interrupted you are offered an "evil look" and then they pretend not to understand your request. The beverages? You are lucky if you get flat Coke and a quarter of a cup of wine which I believe is limited to a bottle per flight or so I was told by the crew. I certainly wouldn't rate this airline as "fool service" airline. It's a budget carrier with an urgent need for staff training. My trip CAN-BKK-CAN was even worse because the airplane looked and felt like a first generation of jets with the added "benefits" of meals literally offensive to both look and smell and served by rude staff. Of course a note on on-line check in. If someone has any success to solve this constantly crushing puzzle please provide instructions in your review for others to use. To be honest the tickets were very cheap though. Yet it's not the case of "you get what you pay for".
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

China Southern Airlines customer review

(New Zealand)

Travelled from Auckland NZ to Paris 1/6/14 Business Class. This was an excellent flight good service good range of food. They could extend the range of wine available. This was not a problem as we seldom have wine on a flight. The rest rooms were clean and serviced throughout the flight. As we had a long stop over between connecting flights in Guangzhou we were put up in a 5 star Pullmans Hotel with breakfast provided. We were met by a young man who guided us through immigration etc and through the large airport to our hotel by the airport. He showed us where our departure lounge was for that evening. This was a great service and added to a very pleasant and stress free flight. Will be looking for opportunities to fly with them again.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

China Southern Airlines customer review

(United Kingdom)

Flew Guilin to Chengdu. New comfortable plane. Lots of legroom. Cabin crew very friendly. Nice hot meal with two choices of menu served even though it was a short flight. Just before take-off there was a massive thunderstorm right over the airport but the pilot skirted the clouds and we had a smooth flight. Very pleasant experience.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

China Southern Airlines customer review

(Australia)

Outbound: 18/06/2014 CZ326 and CZ3067. Return: 26/06/2014 CZ3068 and CZ301. Flew from Sydney to Kathmandu with a stopover in Guangzhou then back from Kathmandu to Sydney again with a stopover in Guangzhou. Flight to Kathmandu was great. But the return flight was delayed then cancelled so I had to spend another night in Kathmandu and I had to share a hotel room with a stranger. Our next flight was then delayed as well. Then due to the cancellation I missed my connecting flight and so had to spend a night in Guangzhou. We arrived at the motel at midnight and had to leave at 5am the next morning. Then when I finally got my connecting flight they didn't have a vegetarian meal for me there either. At least I got two pieces of fruit and a golf ball sized bread roll.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
3/10

China Southern Airlines customer review

(United States)

Flew DLC-PEK and then PEK-AMS both in business. This was a mistake. The aircraft are dirty. Both not picked up or even vacuumed. Everything trays seat backs needs to be washed. The food particularly on the long haul was a bowl of rice dumped upside down onto a plate a few steamed vegetables and fried little bits of something I was told was fish. The IFE was minimalist. Amazing that "New Releases" and "Hollywood/Europe" were the same 8 movies. The seats are OK. Lie flat but I felt like I was on a park bench. with little padding.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

China Southern Airlines customer review

(New Zealand)

Auckland-Guangzhou-Heathrow-Dublin and returned Paris-Guangzhou-Auckland. This was our second return flight with China Southern as we had enjoyed our previous experience two years before and the price was again very competitive. This time we were in a 787 Dreamliner for three legs. This is a wonderful plane with better pressure and more fresh air. There were many large screens in the cabin showing where we were flying over (Russia and China on the second leg) where previously this was not shown. We had individual screens for our entertainment. Instead of just two adult films in English there were numerous recent box office films and TV shows. Gone were the strange Chinese isometric exercises before landing. The hostesses were professional and polite but still with little understanding of English or non Asian cuisine. Half the menu is European food. For our 18 hour wait on our return at Guangzhou airport we were again put in the Pullman just across the road from the airport at their expense. Altogether my husband and I had an excellent return trip.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

China Southern Airlines customer review

(Australia)

My wife and I flew with China Southern Airlines from Sydney to Guangzhou on 8 June 2014 then transit to Kunming. The luggage was checked in direct to Kunming without hassle in Sydney and arrived in Kunming safely. The flight was good the cabin crew were pleasant and helpful. From Kunming we flew to Changsha on 16 June and finally from Chongqing via Guangzhou on 26 June back to Sydney. The same pleasant experience throughout and check in was also quick and efficient despite of multiple luggage collected throughout the trip. We would definitely fly again with this airline in the future.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes

China Southern Airlines Photos

China Southern Airlines is a state-owned airline and a member of SkyTeam alliance. Its main hub airport is Guangzhou Baiyun Airport, the airline operates more than 600 passenger aircraft, including Boeing 787, Boeing 777 and Boeing 737 and Airbus A380, A330, A321, A320 and A319. China Southern Airlines fleet is ranked the largest in Asia and the fifth largest in the world.

FIRST CLASS

A380 is equipped with eight private flat-bed suites. IFE is via a 23-inch flat-screen LCD TV. Boeing 787 and A330 have 4 cocoon seats, and IFE is via a 17 or 19-inch LCD TV.

flat_seatsFlat bed seat / suite
power_iconIn-seat &/or USB power
No WiFiOnboard WiFi
AVODAudio / video on demand
DiningOn demand dining
WinesFine wines & beverage service
SleepingPillows & duvet / blanket
PyjamasPyjamas / Sleepsuit
AmenitiesAmenity kit

BUSINESS CLASS

A380 seats recline to a full flat bed. IFE is via a 15-inch flat-screen LCD TV. Boeing 787 / A330 seats recline to full flat bed with 2x2x2 cabin layout. IFE via 15-inch LCD TV.

LONG HAUL
flat_seatsFlat bed seat
power_iconIn-seat &/or USB power
No WiFiOnboard WiFi
AVODAudio / video on demand
DiningOn demand dining (*not all flights)
WinesFine wines & beverage service
SleepingPillows & duvet / blanket
PyjamasPyjamas / Sleepsuit
AmenitiesAmenity kit

ECONOMY CLASS

China Southern Airlines cabin/seat layouts can be viewed on the Seat Map in menu below.

Seat pitchSeat pitch : 31-33 ins
Seat widthSeat width : 17.2 - 17.5 ins
No WiFiOnboard WiFi
power_iconUSB power (*not all flights)
AVODAudio / video on demand
DiningComplimentary meals
WinesComplimentary beverages & wines
SleepingPillows & blankets

LOUNGES

At Guangzhou Baiyun Airport, premium customers have use of the China Southern Airlines First and Business class lounge.

Lounge SeatingExpansive seating options
Lounge showersShower rooms
WiFiLounge WiFi
Work StationsWorkstations / business area
power_iconCharging facilities
AVODTV facilities
DiningBuffet & Noodle Bar Dining
WinesSelf service bar
SleepingBedrooms
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» China Southern Lounge reviews

SEAT MAPS

View aircraft seat maps for China Southern Airlines fleet. We have provided you a direct link to China Southern Fleet information page, where the most up-to-date information should be available.
» View Seat Maps

IFE

China Southern Airlines provides 600+ hours of entertainment programs on newest aircraft where audio/video program systems are installed.
» View latest IFE Guide

ONBOARD DINING

First Class entrée dish

Business Class beef noodle soup

FIRST CLASS : REVIEW

A modern Boeing 787 with comfortable flat bed, nice comfort attributes and amenities, reasonable IFE, attentive and friendly staff../

» Read the Flight Review