China Southern Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1779 reviews
8/10
4 star Skytrax Rating
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5/10

China Southern Airlines customer review

(United States)

Kuala Lumpur to Huntsville Alabama. Counter at KLIA (Malaysia) would not allow me to check my luggage to the final destination. I had to re-check my luggage at the Delta counter at LAX. I have flown many times from KUL to HSV almost all airlines except China Southern allow me to check my bags to the final destination all I have to do to is claim the bags at LAX clear customs and then simply drop the bags at the counter after the custom no need to re-check. If I had known this I would have flown with another airline. When I flew from HSV to KUL I was allowed to check my bags from HSV to KUL.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

China Southern Airlines customer review

(China)

Shenzhen - PuDong June 7 2013. Airbus A321. On this flight I had the impression that the overall service is getting better. Staff very friendly English ok. One flight attendant offered me an English magazine as she saw that I was looking at the Chinese flight magazine. I did not try the food but what I could see looked not too bad. What would you expect from a 2 hour flight on a fare of around 40 Euro? Overall I am satisfied with the service especially on the route Shenzhen-Shanghai and back. I had a similar impression on the return flight 2 days later.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
9/10

China Southern Airlines customer review

(United States)

Beijing-Amsterdam. Have flown many times with CZ345 to Amsterdam to make a transfer. Staff at Beijing airport were very helpful and helped me to deal with my luggage. Overall the flight is worth the price.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
6/10

China Southern Airlines customer review

(New Zealand)

Auckland to London and back again. This was very much value for money but I do have a few gripes. I was told that I couldn't sit in the emergency exit seats because I don't speak Mandarin but I did see plenty of what appeared to be native English speakers in the seats when the plane took off. I'm 6ft 3ins tall and on the Heathrow to Guangzhou leg my knees were up against the seat in front even before the person in front reclined his seat. Anyone over about 5ft 10 needs to ask for seats in rows 41-37 these seats have the same leg room as premium economy without the inflated price. Not much choice for English films and they didn't change on the way back despite the inflight magazine saying that they had. I agree with other people that the staff's level of English is poor this needs to be addressed if they are seeking to get a bigger share of the European market. That said I did have the lounge in China both ways which was great even though I was only flying economy. I have flown with Singapore Malaysia Air New Zealand and Emirates in the past and would certainly use China Southern again if the price was right this time I paid $1800 all in.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

China Southern Airlines customer review

(Australia)

We were on our way home after a fantastic Wendy Wu tour. Boarded in Beijing and sat on the tarmac for 3 hours because of a storm in Guangzhou. When we finally arrived we were just in time to see our flight to Sydney take off. China Southern Airways put us in the worst hotel for the night out in the middle of nowhere. If I could have got a taxi I would have happily sat in the airport overnight. Shame on China Southern for finishing a superb holiday in this fashion.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

China Southern Airlines customer review

(Netherlands)

Guangzhou to Chengdu. Plane delayed 7 hours and cabin crew did not do anything about it. No apologies we only got a bottle of water and some biscuits. Communication was very bad. Cabin crew only spoke Chinese and we therefore did not know what was going on and after asking them they could not help us. Plane was very old and there was very little leg space.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

China Southern Airlines customer review

(India)

Zhengzhou to Bangkok via Guangzhou on 28/05/2013. No whiskey only red and white wine. No food. Chicken mentioned in the menu but no chicken. First I was told that there is no fish also but it suddenly appeared after I made a noise. I asked for a complaint form. Nothing happened for some time. Then the Captain arrives and sits next to me with a sheet of paper saying that I could mention the problem and he would translate into Chinese. I said no and that I would fill it in myself. After some time a red coloured printed sheet was brought out. Cannot understand a word of what is said in English.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no
10/10

China Southern Airlines customer review

(Australia)

Recently traveled to China and back to Melbourne. We can recommend this airline very obliging crew that gave a good service. Returned in the new A380 aircraft very comfortable.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
5/10

China Southern Airlines customer review

(New Zealand)

Recently flew Business Class Auckland to London and felt that I had experienced two different airlines. Whilst the Auckland to Guangzhou flight was in the evening I thought it rather strange that we were offered pyjamas on the daylight Guangzhou to London sector. Amenities offered were of a higher standard. There was a definite lack of a drink service being offered on both sectors. A drink menu was however provided on the London sector and when I did ask for a G & T the hostess returned to advise this was unavailable! I was offered a rum and coke instead. Just wanting a drink I did say yes. This was presented to me in a cocktail glass with a cherry. One could only laugh. All in all the staff were pleasant but a definite lack of the English language unfortunately which did make it a bit frustrating at times. The crew however were always courteous. Ample food was supplied and on two occasions we were offered soup which was great and served hot. I also had one of the best steaks I have ever had on an airline. I felt a better selection of movies and entertainment could be offered. Might be the IPad on the return flights. The Business Class seating configuration was 2x2x2. If travelling by oneself I would definitely suggest the middle row of 2 as both seats are aisles and this avoids climbing over somebody. The seats were lay flat for sleeping and I thought they were very comfortable. All in all for the extremely good fare I paid my major priority was a flat bed product and this was achieved. On arrival in Guangzhou I was meet by a CZ ground staff member and escorted to the transit facilities and then to the lounge. Very impressed with this service.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
2/10

China Southern Airlines customer review

(India)

Travelled in Economy class from Delhi to Los Angeles on 24th. May2013 by CZ-3028/CZ-328. Indian Vegetarian meals provided did not include bread and one had to ask for it though butter was part of meal. There was no choice of alcohol. Further though I had booked seats 2 months in advance I was not given a choice of seats. There should be some consideration for Senior Citizens. I had asked for a wheelchair for my wife but was not provided for transfer at Guangzhou airport. Further there was no elevator for passengers arriving by CZ-3028 from Delhi to climb to 1st floor.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no

China Southern Airlines Photos

China Southern Airlines is a state-owned airline and a member of SkyTeam alliance. Its main hub airport is Guangzhou Baiyun Airport, the airline operates more than 600 passenger aircraft, including Boeing 787, Boeing 777 and Boeing 737 and Airbus A380, A330, A321, A320 and A319. China Southern Airlines fleet is ranked the largest in Asia and the fifth largest in the world.

FIRST CLASS

A380 is equipped with eight private flat-bed suites. IFE is via a 23-inch flat-screen LCD TV. Boeing 787 and A330 have 4 cocoon seats, and IFE is via a 17 or 19-inch LCD TV.

flat_seatsFlat bed seat / suite
power_iconIn-seat &/or USB power
No WiFiOnboard WiFi
AVODAudio / video on demand
DiningOn demand dining
WinesFine wines & beverage service
SleepingPillows & duvet / blanket
PyjamasPyjamas / Sleepsuit
AmenitiesAmenity kit

BUSINESS CLASS

A380 seats recline to a full flat bed. IFE is via a 15-inch flat-screen LCD TV. Boeing 787 / A330 seats recline to full flat bed with 2x2x2 cabin layout. IFE via 15-inch LCD TV.

LONG HAUL
flat_seatsFlat bed seat
power_iconIn-seat &/or USB power
No WiFiOnboard WiFi
AVODAudio / video on demand
DiningOn demand dining (*not all flights)
WinesFine wines & beverage service
SleepingPillows & duvet / blanket
PyjamasPyjamas / Sleepsuit
AmenitiesAmenity kit

ECONOMY CLASS

China Southern Airlines cabin/seat layouts can be viewed on the Seat Map in menu below.

Seat pitchSeat pitch : 31-33 ins
Seat widthSeat width : 17.2 - 17.5 ins
No WiFiOnboard WiFi
power_iconUSB power (*not all flights)
AVODAudio / video on demand
DiningComplimentary meals
WinesComplimentary beverages & wines
SleepingPillows & blankets

LOUNGES

At Guangzhou Baiyun Airport, premium customers have use of the China Southern Airlines First and Business class lounge.

Lounge SeatingExpansive seating options
Lounge showersShower rooms
WiFiLounge WiFi
Work StationsWorkstations / business area
power_iconCharging facilities
AVODTV facilities
DiningBuffet & Noodle Bar Dining
WinesSelf service bar
SleepingBedrooms
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» China Southern Lounge reviews

SEAT MAPS

View aircraft seat maps for China Southern Airlines fleet. We have provided you a direct link to China Southern Fleet information page, where the most up-to-date information should be available.
» View Seat Maps

IFE

China Southern Airlines provides 600+ hours of entertainment programs on newest aircraft where audio/video program systems are installed.
» View latest IFE Guide

ONBOARD DINING

First Class entrée dish

Business Class beef noodle soup

FIRST CLASS : REVIEW

A modern Boeing 787 with comfortable flat bed, nice comfort attributes and amenities, reasonable IFE, attentive and friendly staff../

» Read the Flight Review