China Southern Airlines customer review
H Novak (Australia)
A short flight from BKK to CAN on 19 November 2014. I am a tubby woman and so I dreaded the economy seat. To my To my surprise it was wide and had a good size pitch. Very comfortable and pleasant flight. Even the armrest was wide. Pleasant and efficient service thankfully without the constant forced grins that some airlines force their staff to exhibit. Though I normally fly business for comfort I will now happily fly shortish legs in economy with this airline.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
China Southern Airlines customer review
Gene Richard (China)
CZ Flight 327 / Nov 22nd. The flight team were great in every way unlike CZ domestic operations - polite friendly and attentive. The A380 is dirty frayed / dirty carpets and overall unclean conditions. The aircraft service cleaners are not doing a good job. Crew kept bathrooms serviced throughout the flight and not an issue. Food in economy class was acceptable. Inflight entertainment selection was low end and lacking in quality.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
China Southern Airlines customer review
V Parker (United Kingdom)
9th November returning 20th November CZ303. Flight was from Heathrow to Auckland via CAN. Crew were polite and efficient. Food was very good and was better then some other airline meals I have experienced. Checking in was efficient with staff allowing me to choose seats. Would recommend going for one of the back 2 aisles were the seating is a 2x3x2 configuration. This area was quieter and more comfortable. I was lucky not to have anyone next to me on the final flight which made a huge difference. CAN airport is clean and basic. Had a 6 hour transit which seemed to drag but can't be helped. Overall I would fly with China Southern again. The price is excellent and the service fine.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
China Southern Airlines customer review
W Hagemeijer (Netherlands)
Travelled Amsterdam - Guangzhou - Sydney return in November 2014. Economy class ticket with upgrade to business with frequent flyer miles for two legs on the way out. Way back in economy. I don't know what this did to my ticket but check-in was a nightmare on all legs. No online check-in possible and some 30 minutes per check-in at the airport-counter both in Schiphol (NL) Guangzhou and Sydney. KLM counter in NL was helpful and professional. China Southern counters in Guangzhou and Sydney were unhelpful and not telling the truth on questions e.g. about availability of seats for upgrade. In-flight experience in business class very good. Great seats Good and friendly service. In flight experience in economy worse. Average economy seat staff not really friendly minimal service. Customer service in Guangzhou airport was not interested in question and did not listen. Overall process not well organised. Flight was cheap but would not recommend (Platinum Flying Blue frequent flyer).
| Seat Type | Business Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
China Southern Airlines customer review
J Gu (Australia)
CZ3553 September 8th .The Service was punctual and staff pleasant. Very comfortable flat bed pod above average food quality. Price is rather competitive no problems flying CZ again in the future.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
China Southern Airlines customer review
Streb Lovell (Taiwan)
TPE-LAX via CAN return in Business. TPE-LAX was great all the way. Flights on time food good staff professional (if not a little robotic). Coming back not so good. The LAX-CAN part was fine until I walked in the restroom to find messy conditions - yuck! Flight out of CAN was delayed 30 mins and they did not have my special meal which had been confirmed in LAX at the counter and was served on every other segment on my trip. This airline needs to do some deep cleaning! All of the cubby holes in their coveted highly advertised A380 are filthy with crumbs hair and toothpicks. I will look to other airlines next time. The B777 used on the CAN-TPE route is a pretty grubby plane. I can't believe they can't find someone to help them check the English used in their unintentionally hilarious IFE preview descriptions and the flight attendants clearly struggle with their English announcements. I will say that the staff at their Guangzhou VIP lounge are very kind and professional.
| Seat Type | Business Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
China Southern Airlines customer review
Qiu Ou (China)
Flew first class from LA to Guangzhou CZ328 on 31 Oct 2014. The new A380 was very impressive. The lie flat seat was great the private cabin was very comfortable and undisturbed when slide door closed. I had few hours good quality sleep and usually I can't sleep well inflight. The service was excellent and very attentive. The dinner breakfast and beverages were nice felt like dining in a good restaurant. The inflight entertainment system was wonderful there were lots of new movies available. All in all a thoroughly enjoyable flight. Will definitely be flying with China Southern next time.
| Seat Type | First Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
China Southern Airlines customer review
R Ock (United States)
I flew from LAX to Guangzhou Oct 2014 in economy. I chose China Southern because it was the least expensive for a last minute flight. Luckily the flight was not full and the middle seat next to me was vacant. The plane was an A380 so it was a "new" bird but to me the appearance was old and dirty. The lavatories were disgusting. This is just a small reflection of the terrible service. This is a 15 hour flight. There were only 2 meal services during this whole time. About 2 hours after take off and 2 hours before landing. Be prepared to go hungry. During the 11 hour interval between meals there was not a single time when the beverage cart appeared. I had to find a flight attendant and ask for a cup of water. After I finished the cup sat at my seat for as long as I could stand it. Pay the extra - it is well worth the comfort and service from any other airline.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
China Southern Airlines customer review
C Dunnage (United Kingdom)
We travelled from Heathrow to Guangzhou and onto to Bangkok and return. New 787 Dreamliner. Reasonable leg room. Seats very hard for a 13 hour long haul flight. Service was punctual and staff pleasant. The food was really poor not quite as bad as Iberia but pretty close. I'd recommend bringing your own sandwiches. They need to sort out their online check in and ipad apps. It took well over an hour to check in online using a windows PC can't do it on ipad because it doesn't have Flash media. So downloaded the app but that won't work unless you have a Chinese mobile phone number. Not possible even to send a complaint or enquiry without a mobile number they recognize.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
China Southern Airlines customer review
Yang Xi (New Zealand)
Auckland-Guangzhou. I took CZ306 on 1st Oct 2014 back to Guangzhou in seat 52G. Service of cabin crew was as usual excellent - polite and patient. Entertainment has been updated with many recent movies and TV. Back to Auckland on CZ305 on 22nd Oct 2014.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
Flat bed seat / suite
In-seat &/or USB power
Onboard WiFi
Audio / video on demand
On demand dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
Seat pitch : 31-33 ins
Seat width : 17.2 - 17.5 ins
Expansive seating options
Shower rooms
Lounge WiFi
Workstations / business area
