China Southern Airlines customer review
Blumhardt Brian (United Kingdom)
Decided to fly business class due to affordable fare on offer with China Southern at 6ft 4 a flat bed for the duration of the trip from LHR to AKL return was too good an opportunity to miss. Having read a variety of reviews have to agree that service was inconsistent and as cabin half full on all but Guangzhou to LHR leg was surprised when given menu then advised that the choices were not available - on 2 legs (both ironically out of Guangzhou - the main hub of China Southern). Cabin crew were efficient and polite however once meal served after take-off disappeared until next meal 8 hours later without any offers of water besides a 200ml bottle distributed at 'lights out'. Transit service in both lounge and Pullman Hotel efficient and escorted through airport by member of staff was welcome despite needing to keep up with 'road runner'. Inflight entertainment choices were minimal but sufficient to while away the trip. In summary good value for money and would fly again if price is right!
| Seat Type | Business Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
China Southern Airlines customer review
A Cohen Goldstein (United Kingdom)
Flew AMS-CAN. The flight was okay. I can see why they do not have 5* and at the same time I'm surprised they have 4*. Being a very frequent traveller on Qatar Singapore Emirates I decided to give CS a go as their business class flights were very affordable. I think where they fail is what they offer to make your inflight experience more enjoyable. It's always the little things. Champagne offering cocktail offerings even food offerings! There were only 10 of us in the business class cabin and I was 3rd to place the food order yet they had already ran out choice. Their wine list is very short but was okay the teeny glasses they give aren't very nice though I think they are scared they will run out! The snacks on board was only a sandwich. Although the cabin crew gave great service their presence in the cabin wasn't that great there were quite a few stamping through the cabin to go to the galley past first class (or at least that's where I think they were going and not to sleep in the cabin! Entertainment on the flight was rubbish this is the biggest let down. The selection and choices of movies are very limited! Also they were very old. Like others I suggest you download stuff and watch it on your own iPad. I may fly China Southern again but to be honest for the price I paid I would fly Qatar business class.
| Seat Type | Business Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
China Southern Airlines customer review
J Jalin (United Kingdom)
21/05/2014 - MNL-NRT via Guangzhou. Initially I wasn't looking forward to having to wait for 13 hours in Guangzhou but to my surprise when I got off my plane and showed my ticket to a very nice flight attendant (who spoke excellent English) I was informed that I was to be put up in a hotel as my layover was more than 12 hours. Whilst the hotel was quite far away it was an excellent hotel! Both legs of the journey were short and so I didn't have enough time to receive a full experience of China southern. I'm aware that I was lucky to receive overnight accommodation but I would still fly China Southern again - for the price it's a fine airline.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
China Southern Airlines customer review
Amy Chan (United States)
NYC-CAN-KUL round-trip: Let me begin by saying their prices are very cheap so don't expect SIA First Class when you know you got a good deal so set your expectations right. NYC-CAN: New Boeing 777 smelling fresh with top notch media so many English and Asian movies/TV shows! I know people complain that the stewardess kept asking us to close the window blinds during the flight but I have a theory. They want the passengers to be calmer and give everyone the opportunity to sleep as much with all these different sleep cycles. I can actually say it was a wonderfully calm flight. The only downside is be prepared to be competitive with storage space. CAN-KUL: I can tell this is an old airplane so for the short flight I'll put up with the noise and hard seats. Overall great experience. Passengers off the flight in 10 minutes versus regular flights that take 15-20 minutes!
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
China Southern Airlines customer review
Sue Parker (New Zealand)
We flew First Class AKL-CDG return firstly on the Dreamliner and then Airbus A330-200. Exceptional service from the moment we entered the plane. Food was perfectly adequate as was the class of champagne. The crew couldn't have done more for us. Entertainment was a bit of a let down not a great selection. We were 2 of only 3 people in first class so it was very conducive to sleeping. On arrival in Guangzhou we were met at the gate by a CZ employee who escorted us through Customs and then to The Pullman hotel for our 16 hour stopover. We were given a breakfast voucher for use during our stopover however having just had breakfast on the plane a lunch voucher would have been more beneficial. Hotel was lovely large room quiet and cool. Next leg to CDG Paris was just as good excellent service and only the 2 of us in First Class. Return journey back to AKL a month later was just as good. Southern China is excellent value for money and I'm not kidding myself that it is on a par with Emirates for instance but it allowed us to sleep well and arrive at our destinations in pretty good shape.
| Seat Type | First Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
China Southern Airlines customer review
Robert Walbeek (China)
Few days ago from Shenyang to Pudong heavy snow in Shenyang but flight departed with a little delay due to de- icing of the machine. As usual no recognition of your Gold status with Skyteam no priority boarding no nothing. All in all you get used to it by now that these things just do not work with Chinese airlines. Cabin crew do not speak English announcements cannot be understood. The usual chicken rice no diet drinks but there was an English newspaper this time.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
China Southern Airlines customer review
Joe Monte (Japan)
NRT-CAN-SYD return. Generally I was disappointed with customer service on the ground at every turn. Inflight service however was generally rather good. I was told I had to phone China to get a seat assignment. What kind of airline has no phone number or no working website to take care of such basic matters? I did call China and they assigned a non-existent seat number! The seat I did get eventually on the flight from NRT to CAN did not work properly and I couldn't even use the tray table to eat my dinner. Due to an unannounced change in aircraft the plane arrived at CAN more than 90 minutes late and we missed our onward connection to Sydney. This can happen with any airline. The test of good service is what happens next. What happened next was a massive problem on the ground. The CZ staff seemed to be completely unprepared for and totally unequipped to deal with the problem of a planeload of people unable to travel onward. And yet if you read other reviews this is clearly something that happens frequently and something the staff should have a great deal of experience with. None of the promised services for business class passengers were provided - in either direction - during the Guangzhou stop-over. The ground staff seemed amazed and offended that I would expect them to provide the services promised in their own printed brochures. The flights themselves were generally good but the incredible hassles on the ground particularly at Guangzhou make this an airline best avoided.
| Seat Type | Business Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
China Southern Airlines customer review
Mike Kendall (United Kingdom)
LHR-Auckland return via Guangzhou on B787. Not right not wrong just different. Very high quality of service by young enthusiastic attendants. Maybe their quality of English isn't great but I can't manage Cantonese. Food OK not great and the supply of alcohol is different to other airlines but if you ask you normally get the food or booze you want. Each leg had a slightly different approach to service but in each case service was excellent. When problems arose they were immediately addressed; when six cabin crew failed to fix the recline mechanism of my partner's seat she was immediately upgraded to first amid profuse apologies. Guangzhou Airport lounge does the job but a long layover isn't great and getting a shower early in the morning seems to need a lot of paperwork. Food could be a lot better. All in all great value for money.
| Seat Type | Business Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
China Southern Airlines customer review
Close April (United Kingdom)
I flew business class with China Southern from London Heathrow to Auckland New Zealand. The flights both ways were comfortable and cabin staff were very pleasant and helpful. I actually enjoyed the flights - not something I can recall ever saying before.
| Seat Type | Business Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
China Southern Airlines customer review
K Varun (United Kingdom)
London (LHR) to Phuket (HKT) via Guangzhou (CAN). Cant fault it one bit. All flights on time. Excellent onboard service good food continuous water runs hot towels before each meal. On the long sectors (LHR to CAN and return) the toilets were clean even after a 12 hour flight. For the product and value for money China Southern cannot be beaten. Only point of concern is Guangzhou airport. Although it has improved over the past few months a layover of any period over 3-4 hours can get very boring and the internal temperature is always kept high. Apart from that it is an excellent experience.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
Flat bed seat / suite
In-seat &/or USB power
Onboard WiFi
Audio / video on demand
On demand dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
Seat pitch : 31-33 ins
Seat width : 17.2 - 17.5 ins
Expansive seating options
Shower rooms
Lounge WiFi
Workstations / business area
