China Southern Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1779 reviews
8/10
4 star Skytrax Rating
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1/10

China Southern Airlines customer review

(Australia)

AF 1089 Bucharest to Paris 26/06/2013 at 7.20am. CZ 0348 Paris to Guangzhou 26/06/2013 at 12.25pm CZ 0301 Guangzhou to Sydney 27/06/2013 at 8.20am. I am traveling from Australia to Europe at least 3 times a year. I am due to fly back to Oz next week. My feedback so far: Guangzhou airport is worse than some local airports in small cities in Europe. Must be improved fast if you want to make it an international hub. Inflight entertainment is very poor. Needs improvement immediately. Improve customer service onboard. Flight attendants must learn English the food is substandard. We waited for one hour on the plane on the tarmac for "some paper work" without the air- con on! I will give them one more chance.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

China Southern Airlines customer review

(Netherlands)

CZ346 Amsterdam - Beijing CZ6116 Beijing - Shenyang June 7 2013. I travel very often between China and Europe. Most of the time with China Southern. The services were as good as always. I had a really tight transfer time less than 2 hours. But the luggage was fast and the transfer was smooth. The only thing is the inflight entertainment. It's not good enough for long flights.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

China Southern Airlines customer review

(Australia)

18 June MEL-CAN. Bought the ticket at last minute and the fare for peak season was incredibly cheap downside 18 hours layover in CAN. Seat arranged transit visa form sent to me and a request for day use hotel requested airport check in excellent gave me transit visa form again. Saw I was an Elite plus flying blue sky team member and gave me access to the lounge. Flight nice ok food good each time I rang the call button the staff would come with a glass of water which. Value for money is excellent.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
8/10

China Southern Airlines customer review

(Netherlands)

I travel often between Europe and China. This time it was from Amsterdam to Beijing CZ346 on 7th of June 2013 and from Beijing to Shenyang CZ6116. I had a really tight transfer time. When I arrived to Beijing airport a staff member from China Southern who was dedicated to take care of the transferring passengers took care of me directly from the cabin door to the transfer desk. The baggage was fast. I even had some time to do some shopping. I really appreciate the helps from the staffs and attendants.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

China Southern Airlines customer review

(Australia)

CZ301 depart Guangzhou on 14th of June 2013 and landed in Sydney 14th June 2013 Business class. My last flight back from Guangzhou to Sydney was a wonderful experience the food was good which I don't normally expect coming from an Asian city. China Southern has now employed an Australia lady for each flight but she was working in economy on this flight and I though communication may be difficult but I was wrong all spoke clearly and with a smile.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

China Southern Airlines customer review

(United States)

Round-trip from Los Angeles to Dhaka Bangladesh. Competitive price and ok service. This airline is fast learning and improving. English is poor along with other short coming but I was ok with it. They are improving and learning.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

China Southern Airlines customer review

(Canada)

My daughter and I took CZ 329 from Guangzhou to Vancouver on June 02 2013. Our seats were not able to be arranged together when we checked in at the airport. The Stewardess tried their best to readjust 3 groups of people's seats finally all of us were satisfied. My 5 years old daughter could lie down beside me and could see out of the window! I really appreciated the help.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
6/10

China Southern Airlines customer review

(Australia)

Sydney to Amsterdam via Guangzhou. Almost 800 dollars cheaper than the nearest competitor so can't complain on price. New PTV's were a nice surprise as I had been told there were going to be none. Food ok. Seat on the A330-300 had plenty of leg room so good for me as I'm 6'5. A330-200 leg room not as good but the same as most other airlines. Two biggest takeaways were poor English language skills from flight attendants and being served a glass of black tea with no milk. Strange. But they were on time got me there safely and weren't all that bad for the price. Would go again if was significantly cheaper but not my preferred airline.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

China Southern Airlines customer review

(Australia)

Flew short trip from Guilin to Kunming. Upgraded to first for $200 each. Boeing 737-700 standard 2x2 seating with good seat pitch. Afternoon snack of sandwiches fruit platter nuts and drinks were sufficient for 1.5 hour flight. Flight attendant very friendly and her English was satisfactory for what was required. A very pleasant flight.
Seat TypeFirst Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
na

China Southern Airlines customer review

(Australia)

My husband and I flew Perth to Shanghai in March 2013. Trip up was fine but coming home the flight was delayed from Shanghai for 2 hours. When we finally boarded we sat on the tarmac and when they brought the food carts out we realised we were not going anywhere in a hurry. We finally took off only to arrive in Guangzhou 5 minutes before our connecting flight to Perth was due to depart. China Southern sent us to a hotel for 2 days. When we finally left for Perth we were on a flight that had 45 empty seats in front of us and they would not let us move to be able to have more room. Beware they may be cheap but you get what you pay for!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no

China Southern Airlines Photos

China Southern Airlines is a state-owned airline and a member of SkyTeam alliance. Its main hub airport is Guangzhou Baiyun Airport, the airline operates more than 600 passenger aircraft, including Boeing 787, Boeing 777 and Boeing 737 and Airbus A380, A330, A321, A320 and A319. China Southern Airlines fleet is ranked the largest in Asia and the fifth largest in the world.

FIRST CLASS

A380 is equipped with eight private flat-bed suites. IFE is via a 23-inch flat-screen LCD TV. Boeing 787 and A330 have 4 cocoon seats, and IFE is via a 17 or 19-inch LCD TV.

flat_seatsFlat bed seat / suite
power_iconIn-seat &/or USB power
No WiFiOnboard WiFi
AVODAudio / video on demand
DiningOn demand dining
WinesFine wines & beverage service
SleepingPillows & duvet / blanket
PyjamasPyjamas / Sleepsuit
AmenitiesAmenity kit

BUSINESS CLASS

A380 seats recline to a full flat bed. IFE is via a 15-inch flat-screen LCD TV. Boeing 787 / A330 seats recline to full flat bed with 2x2x2 cabin layout. IFE via 15-inch LCD TV.

LONG HAUL
flat_seatsFlat bed seat
power_iconIn-seat &/or USB power
No WiFiOnboard WiFi
AVODAudio / video on demand
DiningOn demand dining (*not all flights)
WinesFine wines & beverage service
SleepingPillows & duvet / blanket
PyjamasPyjamas / Sleepsuit
AmenitiesAmenity kit

ECONOMY CLASS

China Southern Airlines cabin/seat layouts can be viewed on the Seat Map in menu below.

Seat pitchSeat pitch : 31-33 ins
Seat widthSeat width : 17.2 - 17.5 ins
No WiFiOnboard WiFi
power_iconUSB power (*not all flights)
AVODAudio / video on demand
DiningComplimentary meals
WinesComplimentary beverages & wines
SleepingPillows & blankets

LOUNGES

At Guangzhou Baiyun Airport, premium customers have use of the China Southern Airlines First and Business class lounge.

Lounge SeatingExpansive seating options
Lounge showersShower rooms
WiFiLounge WiFi
Work StationsWorkstations / business area
power_iconCharging facilities
AVODTV facilities
DiningBuffet & Noodle Bar Dining
WinesSelf service bar
SleepingBedrooms
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» China Southern Lounge reviews

SEAT MAPS

View aircraft seat maps for China Southern Airlines fleet. We have provided you a direct link to China Southern Fleet information page, where the most up-to-date information should be available.
» View Seat Maps

IFE

China Southern Airlines provides 600+ hours of entertainment programs on newest aircraft where audio/video program systems are installed.
» View latest IFE Guide

ONBOARD DINING

First Class entrée dish

Business Class beef noodle soup

FIRST CLASS : REVIEW

A modern Boeing 787 with comfortable flat bed, nice comfort attributes and amenities, reasonable IFE, attentive and friendly staff../

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