China Southern Airlines customer review
P Carpenter (United Kingdom)
Planes fine. - Films fewer English and less change over. Food Chinese style and good relatively little alcohol offered. English Website a disaster and user unfriendly. No explanation of how to enter name ('surname'/'fore names'). Kept freezing on me and denying ticket existed (great when trying to check in online) - changed seat for companion and then could not for me. Had to be resorted at Check in Desk. Also hand baggage allowance on website is wrong. Says 7kg for international business class but check in desk insists it is 10kg.
| Seat Type | Business Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
China Southern Airlines customer review
F Nijenhuis (Netherlands)
We traveled with a 15 month old child from Amsterdam to Guangzhou to Auckland and vice versa. The crew were very friendly and took good care of us. You can't keep a small child in its seat all the time on a flight of over 12 hours so I spent a lot of time in the back of the plane with him. The crew was very nice to us and provided a nice "playgound" as well as (mostly healthy) food and drinks for my kid. This made our flights as well as the flights of other passengers a lot easier.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
China Southern Airlines customer review
Y Ren (Australia)
PEK-CAN-SYD in first on B787 and A380. First time on B787 Dreamliner on China Southern. Pretty comfortable seats in first class on both 787 and A380. I was the only passenger from CAN-SYD in first. Service on board are outstanding staff did the best they could on both legs. PJ and toiletry bag are distributed (very good quality) after take off. Food are very good and plentiful. I noticed the wine selection have been improved. CSA even offer mixed drinks now in first. Bed was very comfortable staff offered turn down service after dinner service. Toilet was constantly cleaned. Both flights are departed and landed on time. The only issue is on the ground staff at PEK was very disengaged. Lounge in PEK is very dated. It was great value for money with China Southern first. I would definitely recommend CSA first service to anyone.
| Seat Type | First Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
China Southern Airlines customer review
Robert Walbeek (China)
Flew from Shenyang to Kunming via Chongqing. Flight on time clean airplane friendly smiling staff and an excellent English speaking purser who enjoyed having a chat with me to appreciate the business (I am a Gold card holder). So nothing to complain about. Check-in in Shenyang with dedicated lanes for Gold members priority luggage handling. Everything well organised and efficient.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
China Southern Airlines customer review
Jaques Dominic (Australia)
I flew Brisbane to Guangzhou in February 2014. The plane was the Boeing Dreamliner. The seating configuration was extremely cramped and I'm only 5ft 4 so don't know how the taller people can even fit in the seats. Not only that there wasn't really any padding in the seats so it was an extremely uncomfortable long flight. The food was good typical western food that was loaded onto the plane by a catering company in Brisbane airport. The flight was smooth and so was the landing. Guangzhou airport is an experience unto itself its an incredibly unfriendly had no idea where to go or what to do the staff just shout in Chinese so its not tourist friendly in the slightest. I can confirm that as my connecting flight wasn't till the next day they drove us in a minibus to a 5 star hotel. I suggest dining in the "western restaurant" at the hotel as I didn't and I ended up with the strangest dining experience. I would recommend flying with this airline but I may not do it again.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
China Southern Airlines customer review
G Mitchell (Australia)
I've taken 4 flights with China Southern in the past month and it's been awful. The price is good but only if you want to pay for it with your sanity. Every single flight was late to arrive and the routes seemed to be set up in a hurry. I was flying from Moscow to Sydney which is supposed to be a 1 stop trip on Guangzhou. What they don't tell you is they cram you on a tiny plane and send you off to Urumqi or Wuhan first. You actually have to enter China. (that's a whole other story). The Service on board is satisfactory the food is below average compared to other airlines. I got sick off one of the meals I had on board. By the last flight with them I was bringing my own water and food on board. I really wouldn't be recommending them pay the extra few hundred dollars and getting a more decent airline is recommended.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
China Southern Airlines customer review
J Vlieger (Netherlands)
I flew from Manilla to Amsterdam on 28 January 2015 until the 29th. The flight from Beijing to Amsterdam was good. Nothing bad nothing good. The toilets were clean I liked that. Also the hotel between the flight was really nice. But the crew from the first flight (Manilla to Beijing CZ378) were not very nice. A question was almost too much to answer and if you got an answer they were really short. The crew spoke horrible English. I couldn't understand a word they said. I don't think this is a good service and hopefully China Southern can do something about this.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
China Southern Airlines customer review
G Chin (Australia)
LHR-CAN-MEL in January 2015. An on-time comfortable and satisfactory experience all round given the price. Near- new 787 and A330 aircraft. Polite cabin crew meals ok and large enough. Frequent drinking water distribution throughout the flights which as a non-sleeper I always appreciate. The entertainment system is below average and Guangzhou Airport is not a fun place to while away the hours but on the whole an acceptable experience when the price is right and everything goes to plan.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
China Southern Airlines customer review
Zhang Tiantian (China)
CZ306 Jan.22th via Auckland to Guangzhou. The service was punctual and all cabin staff are very nice they even adjusted the seat for me to be more comfortable. Actually enjoyed the flights and surely no problems flying CZ again in the future.
| Seat Type | Business Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
China Southern Airlines customer review
Gary Backlund (United States)
We flew business class between LA and Bangkok round trip January 2015. Plane was A-380. Seats were very comfortable full recline so sleeping was good. Flight crew were very attentive good service and good selection of food. In the past reviews have complained of lack of English by the crew we did not find this to be a problem. Highly recommended and great value for fare paid. Only complaint was poor choice of movies and most were older films.
| Seat Type | Business Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
Flat bed seat / suite
In-seat &/or USB power
Onboard WiFi
Audio / video on demand
On demand dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
Seat pitch : 31-33 ins
Seat width : 17.2 - 17.5 ins
Expansive seating options
Shower rooms
Lounge WiFi
Workstations / business area
