China Southern Airlines customer review
Huang yan Duan (China)
CZ301 from Guangzhou to Sydney on 10/10/2014. The food was delicious. The service fantastic in particular during meal times. The facilities were great toilets were always clean and the in-flight entertainment system had more than enough to entertain throughout the 9 hour flight.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
China Southern Airlines customer review
Jeremy Deng (United States)
Another pleasant flight with China Southern third round trip in a year from LAX to CAN. Ground staff were friendly and helpful during delay. Business lounge was crowded no quiet moments at all. Brand new Airbus 380 seats and lavatories were clean good selection of movies and drinks. Food was just OK. It was a night trip from CAN to LAX so I enjoyed a sound sleep on lie flat seats. Cabin staff were attentive but had to be really patient with them because most of them spoke poor English and I didn't quite understand what they said most of the time. Good experience from a competitive expense definitely my first choice on this route.
| Seat Type | Business Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
China Southern Airlines customer review
D Prasad (Australia)
Flew from Delhi on Jan 10 flight CZ360 and connecting flight CZ343 to Melbourne. In-flight service all the way from Delhi to Melbourne was very poor. Part of the problem was the knowledge and command of English language. Both countries - starting and destination English is the language of communication. The airline has ignored this fact. Quality of food was bad on both sectors. Alcohol was practically non existent and if so not even Chinese drink like beer of which I am fond of was not on menu. China Southern Airlines is a cheap second rate airline and may remain that way if it does not improve its game. I had to take it because I had to be in Melbourne on Jan 11 and this was the shortest flight at a reasonable cost.
| Seat Type | Premium Economy |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
China Southern Airlines customer review
Marcus Fey (Germany)
PEK-XMN-MNL CZ377 A321. After boarding we were grounded what turned out to be 2hrs. FAs were starting to serve meals on the ground and even collect them. I knew I'd be very late (1am due to delay) in MNL but it was impossible to get transferred to another flight. FAs seemed very unhappy that I complained at all. I ordered Hindu meal. PEK- XMN: chicken in tomato sauce with rice and fresh beans with coconut flakes. XMN-MNL: Fish in mostly soy sauce rice pak choi or morning glory. Each time accompanied by roll salad and dessert - tasty. Downsides again: Black coffee had to be prepared on request no diet/zero Coke or even soda. Seats not as good a A332 but okay. Entertainment only general TV sets without sound.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
China Southern Airlines customer review
Marcus Fey (Germany)
AMS-PEK and CAN-AMS. I ordered Kosher meal but I'm not Jewish which seemed to be a relief to the FAs concerning the heating and handling of the meal. Meal itself on AMS-PEK was made in UK but not completely defrosted yet and not that tasty. CAN-AMS was made in China and much better. All came in a plastic box inside plastic foil with seal and cardboard. Downsides: Black coffee had to be prepared on request no diet/zero Coke or even soda. Great service by all of the flight attendants! Although not all speak perfect English they try very much to help. I even could get a few leftover meals (garbage anyway) for my layovers. Seats were quite nice as well headrest moveable up and down and sides could be set up to keep the head from flapping to the sides.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
China Southern Airlines customer review
R Zeng (Australia)
CZ301 from Guangzhou to Sydney on 23/2/2015. The food was delicious. The service was fantastic in particular during meal times. The facilities were great toilets were always clean and the in-flight entertainment system had more than enough to entertain throughout the 9 hour flight. The business class seating was quite comfortable and I was able to nap undisturbed for a good couple of hours.
| Seat Type | Business Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
China Southern Airlines customer review
Guo Dongxian (United Kingdom)
CZ303 24/01/2015. My flight was quite troublesome. I had to stop twice before the final destination and had to spend a night in Guangzhou. I have never been Guangzhou before but the hotel transport and breakfast were all perfectly arranged so I did not need to worry about anything! I also had some visa problems I must say that staffs were extremely helpful and patient. They managed to confirm everything with the border control of both sides before sending me to the plane (on time!). During the flight the air-hostesses were smiley. The food served was average and there were not many new movies but overall the staff made the journey very pleasant.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
China Southern Airlines customer review
Yang Xi (New Zealand)
Three times taking China Southern Airline between Auckland NZ and Guangzhou in last 8 months. I want to highlight CZ335 on 20th January 2015 from Guangzhou to Auckland. Excellent service provided by cabin crews impressed me a lot. I was sitting in the last row (53C) which is next to the kitchen. I could see the crews and purser carefully preparing food and beverages. They only stopped when terrible turbulence occurred and resumed the service when possible. I cannot complain about the hardware and food against the price I paid but I appreciate the excellent service and warm attitude I received which exceeded my expectations.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
China Southern Airlines customer review
R Shotton (United Kingdom)
CZ 303/304/305/306. 20th Jan 15 - 1st Feb 15. Recently flew with CS to Auckland via China. After reading reviews was a little worried but there was no need. Both flights were good little bumpy on the way home but that can't be helped. 777 and 787 were clean and new aircraft's! Two meals and regular drinks yes the cabin crew don't speak much English but that's not a problem! Good entertainment package. All in all well worth the money!
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
China Southern Airlines customer review
F Nijenhuis (Netherlands)
We traveled with a 15 month old child from Amsterdam to Guangzhou to Auckland and vice versa. The crew were very friendly and took good care of us. You can't keep a small child in its seat all the time on a flight of over 12 hours so I spent a lot of time in the back of the plane with him. The crew was very nice to us and provided a nice "playgound" as well as (mostly healthy) food and drinks for my kid. This made our flights as well as the flights of other passengers a lot easier.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
Flat bed seat / suite
In-seat &/or USB power
Onboard WiFi
Audio / video on demand
On demand dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
Seat pitch : 31-33 ins
Seat width : 17.2 - 17.5 ins
Expansive seating options
Shower rooms
Lounge WiFi
Workstations / business area
