China Southern Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 2019 reviews
8/10
4 star Skytrax Rating
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9/10

China Southern Airlines customer review

(China)

My family and I traveled on 18th July from Guangzhou to Vancouver. Since it is our first long haul international flight, the crew were warm and patience, and assist me to complete the entry form on board. The choice of food and entertainment was very good.
AircraftBoeing 787
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteGuangzhou to Vancouver
Date FlownJuly 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
8/10

China Southern Airlines customer review

(China)

Flew CZ321, CAN-MEL on 11/04/2015 in business class. The check-in process was quick and hassle free. In the CS lounge they provide tablet devices as a portable entertainment system which helps to kill some waiting time. Similar devices are now also handed out on short domestic flights with small aircrafts (business class w/o IFE). The CAN-MEL flight itself was decent with regular drinks run and average food options. Seats were comfortable enough to sleep in. Cabin crew were pleasant and attentive with keen eyes for details. IFE movie choices were limited and could use some updates. All in all still a good 10-hour flight experience.
AircraftA330
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteGuangzhou to Melbourne
Date FlownApril 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
7/10

China Southern Airlines customer review

(United States)

Guangzhou to LAX on new A380. China Southern Airlines will get you where you need to go in a safe and clean environment, staff are courteous but don't really interact. Aircraft is clean but no mood lighting. Choice of movies is limited. No ability to charge iDevices on seatbacks.
AircraftA380
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteCAN to LAX
Date FlownJuly 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
6/10

China Southern Airlines customer review

(United Kingdom)

PVG-Xian was almost an hour late due to traffic problems but it was a smooth flight with good service from the flight attendants. A big problem was the food, it was tasteless, oily rice with pork - a let down but the airline gets you from A to B comfortably. I then flew Xi'an to Chengdu, smooth boarding and check in, sat in seat 58A in the back, recline was a little limited but the generous eg room made up for this. Served a lunch box with simple snacks such as bread, pastry etc.
AircraftBoeing 737-7/800
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteShanghai to Chengdu via Xi'an
Date FlownJuly 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
5/10

China Southern Airlines customer review

(Australia)

Recently took several flights with China Southern. First Melbourne to Xian via Guangzhou, then Chongquin to Guilin, Guilin to Melbourne via Guangzhou. All flights were on time. I found them not quite as good as Cathay, but still adequate. The entertainment (personal) was quite limited for English but still had a variety of TV sit-coms/dramas and movies. Coming back a bonus was that even for domestic-international if you have more than 6 hours wait (we had 12 hours) they put you up in a hotel room for free including transfers even during the day. You go to international check in, find G17 which is opposite the G's for check in and they check your details and then escort you onto a bus for your transit hotel. Bonus. However the seats we had 51A, 51C coming back from Guangzhou to Melbourne, mine didn't recline and my husband had NO tray table. It was removed some time some how. We mentioned this to the flight attendant who said they would be willing to let him sit somewhere else to eat. Me, well too bad. Not the greatest help. So instead of the hassle he just balanced his meal on his lap. Not really acceptable. Shame as we would have rated this airline much higher if they had done the right thing by us and let us sit in seats that had all their bits working, like a table and a recline (it was an overnight flight). The seats were hard. Without our issues I would recommend, but they could do so much better at no extra big cost.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteMelbourne to Xian via Guangzhou
Date FlownJuly 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
8/10

China Southern Airlines customer review

(United States)

Jakarta to Guangzhou on B737-800. Aircraft in decent clean condition, IFE on each seat back. Flight departed on time, cabin crew efficient and friendly enough. Food and wine plentiful and decent.
AircraftBoeing 737-800
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteCKG to CAN
Date FlownJuly 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
8/10

China Southern Airlines customer review

(China)

Left Shenyang on time, 30 minute stop in Taiyuan and continue to Kunming. Check in quick and efficient being a Skyteam Gold member. Nothing to complain about concerning CZ's service. The only nuissance is that they cannot get the priority luggage handling right. Even with priority tags my bags always arrive late on the belt. Airport issue? In general CZ is one of the better airlines in China.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteShenyang to Kunming
Date FlownJuly 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
8/10

China Southern Airlines customer review

(Australia)

The check in process was very poor in Guangzhou. I could not find a business class check in counter. I went to a China Southern enquiry counter and the first person there was too busy on the phone. The second person I spoke to directed me to the Premium Economy check in counter where I eventually checked in at. The lounge is poor and the choice of food and beverages was not good. The aircraft was spacious and clean. There is more than adequate space and a proper lie flat seat. The service was faultless with four staff in the business class cabin. What however lets the airline down is the food. It was pretty poor. The single toilet was kept clean during the entire flight. I had trouble with the IFE and could not use it.
AircraftA330
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteGuangzhou to Sydney
Date FlownJune 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
7/10

China Southern Airlines customer review

(China)

I travelled to NY on 5th July by China Southern from Guangzhou. The flight was 2 hours late taking off which meant I missed my connecting flght to Indianapolis. The staff helped me to find another connection and I caught up with my schedule finally!
AircraftB777-300
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteGuangzhou to New york
Date FlownJuly 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
3/10

China Southern Airlines customer review

(United States)

China Southern Airlines is a step above others based out of China, but not by much. The A380 I flew was very nice, but the remainder of their fleet is very sub-par. The staff are generally rude and apathetic to requests. The website is useless. Forget collecting miles, their program is terrible, especially if you want to collect flying with another sky team member. The food is lousy at best. The benefit is that they are the only airline flying from Guangzhou directly to the US. The fares are generally quite low for a direct but I think I would now prefer to just take a layover.
AircraftA380
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLAX to CAN
Date FlownAugust 2014
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no

China Southern Airlines Photos

China Southern Airlines is a state-owned airline and a member of SkyTeam alliance. Its main hub airport is Guangzhou Baiyun Airport, the airline operates more than 600 passenger aircraft, including Boeing 787, Boeing 777 and Boeing 737 and Airbus A380, A330, A321, A320 and A319. China Southern Airlines fleet is ranked the largest in Asia and the fifth largest in the world.

FIRST CLASS

A380 is equipped with eight private flat-bed suites. IFE is via a 23-inch flat-screen LCD TV. Boeing 787 and A330 have 4 cocoon seats, and IFE is via a 17 or 19-inch LCD TV.

flat_seatsFlat bed seat / suite
power_iconIn-seat &/or USB power
No WiFiOnboard WiFi
AVODAudio / video on demand
DiningOn demand dining
WinesFine wines & beverage service
SleepingPillows & duvet / blanket
PyjamasPyjamas / Sleepsuit
AmenitiesAmenity kit

BUSINESS CLASS

A380 seats recline to a full flat bed. IFE is via a 15-inch flat-screen LCD TV. Boeing 787 / A330 seats recline to full flat bed with 2x2x2 cabin layout. IFE via 15-inch LCD TV.

LONG HAUL
flat_seatsFlat bed seat
power_iconIn-seat &/or USB power
No WiFiOnboard WiFi
AVODAudio / video on demand
DiningOn demand dining (*not all flights)
WinesFine wines & beverage service
SleepingPillows & duvet / blanket
PyjamasPyjamas / Sleepsuit
AmenitiesAmenity kit

ECONOMY CLASS

China Southern Airlines cabin/seat layouts can be viewed on the Seat Map in menu below.

Seat pitchSeat pitch : 31-33 ins
Seat widthSeat width : 17.2 - 17.5 ins
No WiFiOnboard WiFi
power_iconUSB power (*not all flights)
AVODAudio / video on demand
DiningComplimentary meals
WinesComplimentary beverages & wines
SleepingPillows & blankets

LOUNGES

At Guangzhou Baiyun Airport, premium customers have use of the China Southern Airlines First and Business class lounge.

Lounge SeatingExpansive seating options
Lounge showersShower rooms
WiFiLounge WiFi
Work StationsWorkstations / business area
power_iconCharging facilities
AVODTV facilities
DiningBuffet & Noodle Bar Dining
WinesSelf service bar
SleepingBedrooms
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» China Southern Lounge reviews

SEAT MAPS

View aircraft seat maps for China Southern Airlines fleet. We have provided you a direct link to China Southern Fleet information page, where the most up-to-date information should be available.
» View Seat Maps

IFE

China Southern Airlines provides 600+ hours of entertainment programs on newest aircraft where audio/video program systems are installed.
» View latest IFE Guide

ONBOARD DINING

First Class entrée dish

Business Class beef noodle soup

FIRST CLASS : REVIEW

A modern Boeing 787 with comfortable flat bed, nice comfort attributes and amenities, reasonable IFE, attentive and friendly staff../

» Read the Flight Review