China Southern Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 2019 reviews
8/10
4 star Skytrax Rating
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10/10

China Southern Airlines customer review

(Australia)

The China Southern Airlines cabin crew were polite, courteous and helpful etc, in the extreme. The flat bed made sleep possible on the long flights. I did not like some of the cooked meals, but there was plenty of other food to keep me happy, lovely bread rolls and butter, fruit, juice etc.
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteParis to Sydney via Guangzhou
Date FlownAugust 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
8/10

China Southern Airlines customer review

(China)

The overall service was excellent. My seat in economy class was comfortable, and legroom was spacious. Three meals / snacks were provided during the trip. The downside was that they were all Chinese style. For those not comfortable with Chinese food, this is disappointing. I don't have any comment about the availability (or not) of alcoholic drinks in this flight. Ground service was efficient, it didn't take too long to find my baggage. One unpleasant thing about this trip was that the entertainment system didn't work, and the crew didn't allow me to use my phone even in airplane mode.
AircraftBoeing 777
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteGuangzhou to JFK
Date FlownAugust 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
8/10

China Southern Airlines customer review

(China)

I flew Guangzhou to Los Angeles on August 6th. Because this holiday is my first time to travel with my daughter, who is only five years old, I chose the seats on the Internet. I arranged all the plan so that we could have a nice trip. But when I got on the plane, the flight attendant said that my daughter couldn't sit here because the seat is the emergency exit. It is a trouble for me that I ordered the emergency exit by a mistake. There hasn't empty seats and I felt confused at that time. However,the pursuer and cabin crew helped my family exchange the seats with other passengers. I'm very grateful to the crew.
AircraftA380
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteGuangzhou to Los Angeles
Date FlownAugust 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
7/10

China Southern Airlines customer review

(China)

Our family of 3 flew a domestic flight XNN-PEK, premium economy. Arrived at 8am for a 10:30am flight, somehow all the check-in desks were closed. Lounge (I have a gold card with their FFP) quite basic. Boarding by bus took a while but we almost departed on time. Premium economy legroom was quite generous. A small pillow and a blanket was placed on every seat. Once airborne, a hot towel was served, a drink round, lunch, and another drink round. Food was quite tasty and filling. No PTVs, just movies playing on drop-down screens. No headsets either. Staff was nice and welcoming. Disembarked by bus again. Luggage took forever to arrive.
AircraftA330-200
Type Of TravellerFamily Leisure
Seat TypePremium Economy
RouteXNN to PEK
Date FlownAugust 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

China Southern Airlines customer review

(Australia)

The service, food and facilities on board all sectors of our trip were excellent - the flight attendants made our four sectors comfortable. The spoken English was of a reasonable standard - some better than others. The only adverse comment - was the lack of "European Food" available in the Business Clkass Lounge at Guangzhou airport. My sister who required wheel-chair assistance was cared for in a professional manner at all airports with the exception of Heathrow where I had to ask if "assistance" had been requested. On a "second perusal" of our booking the lady at the Business Class Check-In "found" the request and asked us to walk to the "Assistance Area" - the other end of Terminal 4. However this was not the fault of China Southern who had made all the necessary arrangements - rather the very lax approach of the Heathrow Staff.
Type Of TravellerFamily Leisure
Seat TypeBusiness Class
RouteSydney to Amsterdam via London to Sydney
Date FlownJuly 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
7/10

China Southern Airlines customer review

(Australia)

Just arrived home today, flight out of Qingdao delayed but thats unavoidable sometimes. From Brisbane to Guangzhou I was offered a choice of room temperature orange juice, soft drink, or water. Nothing cold but I guess ice fixes that. No I will have a cold beer I thought, wrong, we only have warm beer. Settled for a red wine thinking it was an oversight, one of those things. Its not, it seems China Southern Airlines dont serve cold beer, only warm beer. On the way home, 35 degree heat outside, I was looking forward to a cold beer, but no, we dont have cold, you want ice? I thought this was an international airline? Next time I fly with you, and I will it would be nice to see this situation rectified. Everything else was fine.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteQingdao to Brisbane via Guangzhou
Date FlownAugust 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

China Southern Airlines customer review

(New Zealand)

I travelled with a friend, Business Class on tickets that were purchased at an excellent rate. I found the cabin crew to be attentive and helpful but noted that communication was difficult because of the language differences. The lie flat beds were comfortable and the food and refreshments very adequate For the Paris/Guangzhou leg of the journey home I was lucky enough to be upgraded to First class - a new experience for me. It was certainly very comfortable and the flight attendant who introduced herself to me was very attentive and helpful. All in all it was an excellent experience. Travelling solo on the return journey, I found the 18 hour stop-over in Guangzhou to be very long, in spite of being given a very comfortable Pullman Hotel room and use of the hotel swimming pool and facilities. This was partly due, once again to the language difference and missing the company of my travel buddy. One of the ground crew staff who was admitting business class passengers through to the boarding gate at Guangzhou was quite unpleasant when I asked to be admitted, but eventually he let me through the barrier he was guarding. At the price we paid $4,750NZ return Auckland-Paris I would definitely fly with China Southern again.
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteParis to Auckland via Guangzhou
Date FlownJuly 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

China Southern Airlines customer review

(New Zealand)

My wife and I cannot speak highly enough about the food and service provided by China Southern. We recently traveled Auckland-Guangzhou-London return. All flights were outstanding. Cabin crew went out of their way to make our flights enjoyable. The food and service was exceptional. Seating and beds in First Class were very comfortable. Unfortunately my bag did not make it on to the plane in London for our trip home but did arrive on the next flight. Although there is limited inflight entertainment options on offer when compared to Western airlines, the cabin service, food and overall value and experience more than make up for this.
AircraftA330-200 / Boeing 787
Type Of TravellerCouple Leisure
Seat TypeFirst Class
RouteAuckland to London via Guangzhou
Date FlownJuly 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
2/10

China Southern Airlines customer review

(United Kingdom)

Terrible delay and customer service! I went to Beijing Airport 3 hours early and wanted to change to an early flight to Guangzhou. However I was told to go different places and finally I gave it up. The plane was delayed for an hour. My flight change over time was 2 hours. Then when the plane arrived in Guangzhou, it was one hour and half delayed. No ground crew helped me although I asked the plane staff for assistance. When I got to the boarding gate for Dubai, this flight was delayed one hour and half. When it was landed in Dubai, it was two hours and half delayed. I planned three hours change over time. Unfortunately I missed my connection. I had to stay at the airport for 5 hours for one morning flight.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBeijing to Dubai via Guangzhou
Date FlownJuly 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
9/10

China Southern Airlines customer review

(China)

The flight attendant was very attentive. After getting on to the plane, my daughter fell asleep and missed breakfast. After she woke up, the flight attendant brought her breakfast and cake. Although it was a very long flight, and flight attendants were tired, they still treated us with respect and enthusiasm, and I really appreciated it.
AircraftBoeing 787
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteGuangzhou to Vancouver
Date FlownJuly 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes

China Southern Airlines Photos

China Southern Airlines is a state-owned airline and a member of SkyTeam alliance. Its main hub airport is Guangzhou Baiyun Airport, the airline operates more than 600 passenger aircraft, including Boeing 787, Boeing 777 and Boeing 737 and Airbus A380, A330, A321, A320 and A319. China Southern Airlines fleet is ranked the largest in Asia and the fifth largest in the world.

FIRST CLASS

A380 is equipped with eight private flat-bed suites. IFE is via a 23-inch flat-screen LCD TV. Boeing 787 and A330 have 4 cocoon seats, and IFE is via a 17 or 19-inch LCD TV.

flat_seatsFlat bed seat / suite
power_iconIn-seat &/or USB power
No WiFiOnboard WiFi
AVODAudio / video on demand
DiningOn demand dining
WinesFine wines & beverage service
SleepingPillows & duvet / blanket
PyjamasPyjamas / Sleepsuit
AmenitiesAmenity kit

BUSINESS CLASS

A380 seats recline to a full flat bed. IFE is via a 15-inch flat-screen LCD TV. Boeing 787 / A330 seats recline to full flat bed with 2x2x2 cabin layout. IFE via 15-inch LCD TV.

LONG HAUL
flat_seatsFlat bed seat
power_iconIn-seat &/or USB power
No WiFiOnboard WiFi
AVODAudio / video on demand
DiningOn demand dining (*not all flights)
WinesFine wines & beverage service
SleepingPillows & duvet / blanket
PyjamasPyjamas / Sleepsuit
AmenitiesAmenity kit

ECONOMY CLASS

China Southern Airlines cabin/seat layouts can be viewed on the Seat Map in menu below.

Seat pitchSeat pitch : 31-33 ins
Seat widthSeat width : 17.2 - 17.5 ins
No WiFiOnboard WiFi
power_iconUSB power (*not all flights)
AVODAudio / video on demand
DiningComplimentary meals
WinesComplimentary beverages & wines
SleepingPillows & blankets

LOUNGES

At Guangzhou Baiyun Airport, premium customers have use of the China Southern Airlines First and Business class lounge.

Lounge SeatingExpansive seating options
Lounge showersShower rooms
WiFiLounge WiFi
Work StationsWorkstations / business area
power_iconCharging facilities
AVODTV facilities
DiningBuffet & Noodle Bar Dining
WinesSelf service bar
SleepingBedrooms
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» China Southern Lounge reviews

SEAT MAPS

View aircraft seat maps for China Southern Airlines fleet. We have provided you a direct link to China Southern Fleet information page, where the most up-to-date information should be available.
» View Seat Maps

IFE

China Southern Airlines provides 600+ hours of entertainment programs on newest aircraft where audio/video program systems are installed.
» View latest IFE Guide

ONBOARD DINING

First Class entrée dish

Business Class beef noodle soup

FIRST CLASS : REVIEW

A modern Boeing 787 with comfortable flat bed, nice comfort attributes and amenities, reasonable IFE, attentive and friendly staff../

» Read the Flight Review