"who is trying to rip whom off"
Max Pracy (Australia)
My wife had a return ticket and due to circumstances beyond our control had to delay her return to Sydney. We applied to China Southern to extend the ticket term (it was a 6 month ticket and she had been away 3 months) and the reply from them was yes, but it will cost $1,640.00. The return ticket I just purchased was $1,320.00 - so who is trying to rip whom off? Fair is fair, maybe $200 or $300 to extend the ticket, but not more than a return ticket price. At their fee, its better to buy a single ticket for the return.
| Aircraft | A330 |
| Type Of Traveller | Business |
| Seat Type | Economy Class |
| Route | Sydney to Jinan via Guangzhou |
| Date Flown | October 2014 |
| Cabin Staff Service | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"helpful and with charming smile"
Weijie Kuang (Australia)
I flew China Southern Airlines from Sydney to Guangzhou on 27th August 2015, my first time to take the premium economy class. A good surprise with the leg room and food quality they provided onboard! The premium economy they fitted with recline seat, which I can comfortably rest my leg with good onboard TV entertainment system. The crew were friendly, helpful and with charming smile.
| Aircraft | A330 |
| Type Of Traveller | Business |
| Seat Type | Premium Economy |
| Route | Sydney to Guangzhou |
| Date Flown | August 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"it was a nice trip for me"
Minghao Jin (China)
Guangzhou to Vancouver with China Southern Airlines in Economy Class. Thanks go to staff at the check-in counter who helped me with a broken box to be checked in. The flight was on time, with good service given on the plane, food and beverage were delicious. It was a nice trip for me.
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Guangzhou to Vancouver |
| Date Flown | July 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"good staff and service"
Ravina Josephrillo (Mauritius)
Mauritius to Shenzhen via Guangzhou with China Southern Airlines. Price was okay since I didn't pay for the ticket. Seat was good, food was fine, I'm not Chinese don't really know the taste but overall not bad. Onboard staff was helpful but some passenger were too loud and keep waking me up. No onboard internet or wifi, everything on the screen with a remote, but 9 hours flight is not too long, so it was fine. Overall, good staff and service, nothing to worry about even you don't understand Chinese.
| Type Of Traveller | Business |
| Seat Type | Business Class |
| Route | MRU to SZX via CAN |
| Date Flown | August 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"service really good"
1 reviews L Zhang (China)
I was really satisfied with China Southern Airlines trip from Vancouver to Guangzhou. The cabin crew was nice, service really good. I did not like the fish rice but staff found me different foods in the cabin. I will choose the airline in the future because the ticket also cheap.
| Aircraft | Boeing 787 |
| Type Of Traveller | Family Leisure |
| Seat Type | Economy Class |
| Route | YVR to CAN |
| Date Flown | August 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"no vegetarian food option"
Anton Montaut (China)
China Southern Airways is a pretty terrible airline. Being vegetarian there was no food option available unless previous specified and even then just rice and crackers. There was no inflight entertainment, the cabin staff are just going through the motions, rather than concerned with health and safety. The planes we flew on domestic routes werree old and in need of replacement. The last flight I went on the seat I was allocated didn't even recline and being 6ft this was pretty disappointing, and made for a long uncomfortable flight. The only upside is they are cheap, so if you can deal with these things, you're in for a bargain.
| Type Of Traveller | Couple Leisure |
| Seat Type | Economy Class |
| Route | Wuhan to Shenzen |
| Date Flown | September 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
China Southern Airlines customer review
Samantha Li (United Kingdom)
This is the second time I choose China Southern Airlines. It is weird that the hand carry policy of China Southern Airlines at Heathrow airport are different. When you check in, the staff tell you there were only 7kg you can carry on the flight, actually the policy was shown that 5kg is allowed. I don't know where the 7kg comes from, that was a puzzle. Finally, it took 3 hours to fix it out, so I don't have time to shopping in duty free. Maybe the staff should be trained more.
| Type Of Traveller | Family Leisure |
| Seat Type | Economy Class |
| Route | London to Guangzhou |
| Date Flown | August 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
China Southern Airlines customer review
E Woo (France)
I have been traveling with China Southern Airlines for many years now and I can say that it is a pretty good airline in general (though there are some annoying delays from time to time but it can't really be helped I guess). On August 25th, I flew from Guangzhou to Paris on flight CZ347. The staff was helpful and nice, and I also had the opportunity to watch a great German film during my journey. The food was okay and so was my seat. I'll probably recommend this airline.
| Type Of Traveller | Family Leisure |
| Seat Type | First Class |
| Route | Guangzhou to Paris |
| Date Flown | August 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
China Southern Airlines customer review
Li Linzhe Segato (Germany)
Flight from Shenzhen BaoAn to Hangzhou with CZ 3569 in First Class. Staff at the check-in counter were charming and helpful. CZ first class lounge was quiet and the sofa was comfortable. The fight was on time, which is important for me. They offered me a convenient boarding for me with the help of the front desk in the lounge. The in-flight Crew spoke good English and the food was delicious.
| Aircraft | A319 |
| Type Of Traveller | Couple Leisure |
| Seat Type | First Class |
| Route | Shenzhen Bao'an to Hangzhou |
| Date Flown | August 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
China Southern Airlines customer review
Arthur Connor (Australia)
We flew on 22/8/2015 Guangzhou to Sydney, and I have nothing but praise for the quality of the flight in the staff on the flight. On internal flights within China we felt that we were treated poorly by staff, but on this flight they went out of their way to provide us with an outstanding service. This sort of service will attract more westerners to their business class. The seats and the conversion to a very comfortable flat bed made the flight a pleasure. Plane was in excellent condition and the toilets and other amenities were clean and well kept, and food was some of the best I have experienced on an airline.
| Type Of Traveller | Couple Leisure |
| Seat Type | Business Class |
| Route | Guangzhou to Sydney |
| Date Flown | August 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
Flat bed seat / suite
In-seat &/or USB power
Onboard WiFi
Audio / video on demand
On demand dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
Seat pitch : 31-33 ins
Seat width : 17.2 - 17.5 ins
Expansive seating options
Shower rooms
Lounge WiFi
Workstations / business area
