"ground service needs improvement"
Gary Sugiarto (Australia)
The China Southern Airlines ground service needs improvement on the customer service. The A330 aircraft is average. I was expecting toys for our children, but nothing. The food was below average, the good thing about the airline is the IFE. Then transfer at Guangzhou to Jinan to an A320, the aircraft was quite dirty and the food was not good. Returning to Melbourne, both the aircraft, an A330-300 and A321 are fairly new and clean, but still the food wasn't great.
| Aircraft | A330 / A320/321 |
| Type Of Traveller | Family Leisure |
| Seat Type | Economy Class |
| Route | Melbourne to Jinan via CAN |
| Date Flown | September 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"staff lifted luggage into overhead lockers"
Helena Novak (Australia)
Guangzhou to Kathmandu with China Southern Airlines, flight was full. The crew were efficient and very pleasant and cheerful, and the dinner service was prompt. The staff lifted our luggage into the overhead lockers and even took it down after the touch down. That is a rare and welcome assistance nowadays. The seat was a standard economy class seat, comfortable enough as long as one is not very tall or wide. A small note on advantage of China Southern frequent flyer silver card holders. Even when flying economy, silver card holders can use a lounge at Guangzhou airport, whereas with most of the other airline one must have a gold card.
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Guangzhou to Kathmandu |
| Date Flown | September 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"attentive and prompt with service"
Helena Novak (Australia)
I chose a China Southern Airlines night flight from Sydney to Guangzhou, and was grateful for full flat-bed seat in business class. It was comfortable and rather wide. The service was excellent. The crew put my bag into the overhead lockers, unlike some airlines that refuse to do this. The crew were attentive and prompt with service through the flight. The food and beverages very good, much improved upon what they were 3 years ago. I cannot comment about the entertainment system because I rarely bother to use it. Another much appreciated service from China Southern was that they accommodated me in a good airport hotel during my 10 hour layover at Guangzhou. It was well organised - the ground staff waited for us and gave me a small map to guide me to the counter inside airport where they organised my transport to the hotel.
| Type Of Traveller | Solo Leisure |
| Seat Type | Business Class |
| Route | Sydney to Guangzhou |
| Date Flown | August 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"no explanation or apology was forthcoming"
D Thomas (United Kingdom)
I was scheduled to fly with China Southern Airlines on 28th August, from Dunhuang to Urumqi on flight CZ6896. The flight was cancelled, and no explanation or apology was forthcoming. There was no China Southern Airlines representative at Dunhuang Airport. This was totally unacceptable.
| Type Of Traveller | Couple Leisure |
| Seat Type | Economy Class |
| Route | Dunhuang to Urumqi |
| Date Flown | August 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
China Southern Airlines customer review
1 reviews Qiong Wu (Australia)
China Southern Airlines use newer A330-300 aircraft to fly CAN-SYD/MEL routes which are a lot better than the old worn out A330-200's. The business class seats are aligned with the aisle. However there's no privacy partition with your neighbour - so it is ideal for couple or with a companion, but not private as a solo passenger. Food offers a range of Chinese hot dishes. Wine options are pretty decent. Most of the flight attendents are attentive and effective, good for Chinese speaking travellers. If your transit time is over 7 hours at Guangzhou you will get a free hotel stay - for business class and elite Skyteam you stay at the Pullman just opposite the international departure hall. (China Southern Airlines Economy passengers do not receive this quality of hotel).
| Aircraft | A330-300 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Business Class |
| Route | CAN to SYD |
| Date Flown | August 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"only thing good was staff service"
1 reviews Weiqi An (China)
I flew China Southern Airlines from Sydney to Mudanjiang via Guangzhou. Overall, the seat is uncomfortable and the leg space is quite narrow and the food was terrible. Another thing is for the flight that I flew transfer from Guangzhou to Mudanjiang on 29th August, there has been not provided entertainment for passenger. I understand that it was a domestic flight and it might be not worth to have the better aircraft but as a passenger would easily get bored and tired during the long flight. The only thing that was good was staff service, helpful and pleasant and presented efficient attitude.
| Aircraft | A330 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Sydney to Mudanjiang via CAN |
| Date Flown | August 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"Despite several emails we had no reply"
Peter Hewitt (Australia)
My partner and I travelled from London to Guangzhou on 14th August business class. Prior to arrival at Guangzhou we were advised that due to being short of fuel we were being diverted to Guilin. On arrival at Guilin we were then advised we would be remaining at Guilin due to bad weather in Guangzhou. After being held on the aircraft for over 3 hours we were then advised that the brakes on the aircraft were faulty and the aircraft was now unserviceable and we would now have to change planes. Some 4 hours later we were deplaned and left to our own devices along with all other business, first and economy passengers. All the lounges were closed and there was no help from the service desk or the crew who had continually fabricated excuses. We then had another 2 hours sitting on floor as all seats in the public area were occupied. When we were boarded on the new aircraft we were told it would be another 45 minutes as they were loading freight. The treatment of all passengers was appalling especially those who had paid a premium to travel either first or business class. It is obvious we were held on the aircraft for over 4 hours so that the airline did not incur additional costs for keeping the business class lounge open due to the diverted aircraft. Despite several emails to their office for Australia/New Zealand we have had no reply.
| Aircraft | Boeing 787 |
| Type Of Traveller | Couple Leisure |
| Seat Type | Business Class |
| Route | London to Sydney via CAN |
| Date Flown | August 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"service on par with other airlines "
D Shi (Switzerland)
Guangzhou to London. It is a shame China Southern didn't choose a new interior for its Boeing 787. The service are on par with other airlines flying China to Europe, nothing surprising - and the cabin interior which is the same for their domestic flights didn't help. China Southern Guangzhou airport base is reaching its passenger handling limits, long queue in front of the limited number of security check lines are a big headache for passenger like me transferring from domestic flights and there is no transfer lanes. All domestic transfer have to go through the security check with the CAN outbound passengers add pressure and cause delay.
| Aircraft | Boeing 787 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Guangzhou to London |
| Date Flown | April 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"food is not as good as I expected"
Y Kong (South Africa)
China Southern Airlines is okay, I took this airline because of the cheap ticket. The service on domestic flights is not comparable to international routes, but nothing particularly bad. I would state that the food onboard is not as good as I expected. Also poor inflight entertainment, and not updated movies to be chosen, which led to such a long trip being boring. In any case, I would still recommend this airline in economy class.
| Aircraft | A380 & A330 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Beijing to Sydney via CAN |
| Date Flown | August 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"recommend on value for money"
S Wraith (Australia)
Flew China Southern Airlines from Guangzhou to Perth. Could not fault the service. This was an affordable business class ticket on a limited budget. 180 degree flat bed business class seat, good food, free drinks and friendly service. Could recommend to anyone who seeks value for money.
| Aircraft | Boeing 787 |
| Type Of Traveller | Couple Leisure |
| Seat Type | Business Class |
| Route | Guangzhou to Perth |
| Date Flown | September 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
Flat bed seat / suite
In-seat &/or USB power
Onboard WiFi
Audio / video on demand
On demand dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
Seat pitch : 31-33 ins
Seat width : 17.2 - 17.5 ins
Expansive seating options
Shower rooms
Lounge WiFi
Workstations / business area
