China Eastern Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 694 reviews
5/10
3 star Skytrax Rating
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6/10

China Eastern Airlines customer review

(United States)

BKK-KUM. We used this airline because its schedule meshed with ours and the cost was very economical. Luckily we had extra time built into our schedule because the aircraft left BKK over 1 hour late and of course we arrived at KUM more than 1 hour late. Aircraft was an older 737-300 and the cabin showed a lot of ware the rows were placed very close to each other and the plane was full. FA’s were pleasant and seemed to work hard at attending to the passengers needs and serving the meal. The meal was hot be we were not sure exactly what it was except it was supposed to be some type of chicken dish. When we arrived at KUM the aircraft was parked at a remote parking place and all the passengers had to deplane down portable steps and ride very full buses a long way to the terminal and immigration.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
6/10

China Eastern Airlines customer review

(United States)

KUM–CTU. My wife and I traveled from Kunming to Chengdu to visit the Chengdu Panda Base. We took this airline because it was the best priced option. Our experience with this airline is that no matter what their schedule says they always seem to leave late therefor they always arrive late and this happened on this flight as well. Because it was a late evening flight there was no food service but there was a beverage service. FA’s were efficient in their duties and very helpful to the passengers. Aircraft was a newer 737-800 and appeared to be well maintained. The seats were well spaced and all appointments were well done. When we arrived in Chengdu our gate was not far from the baggage area which was just across from the arrivals area.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
5/10

China Eastern Airlines customer review

(China)

SHA-PEK. MU flight operated by FM old 767 aircraft and FM crew. Seat very worn and very uncomfortable. No in-flight entertainment. No food provided only beverage. Delayed by 1 hr. The only good thing is that crew are friendly. Will opt for CA on this route in future.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

China Eastern Airlines customer review

(Germany)

FRA-PVG-BKK. FRA-PVG flights on time on new and clean A330-200-completely full high season flight but crews were very friendly and attentive. 2x meals Lunch and breakfast were served each with 2 choices (Asian and Western) but this time the drinks offers were limited to soft drink 1 sort of beer and 1 French red wine only. AVOD with over 700 programs of films and games is more than enough. During the night flight crews came around regularly with water and soft drinks. We seated near the WCs and saw that cabin crews often cleaned the WC which was appreciated. Transit at Shanghai Pudong was better organized than last time. Onward flight PVG-BKK on smaller A320 without AVOD (only shared screen) flight full crew pleasant but worse English skills than on Frankfurt leg - Lunch (2 choices of Chinese) again limited drinks offered. Return flights BKK-PVG with 90 minutes delay. After landing in PVG with only 30 minutes of transit time - thanks to escort of CEA ground staff- smooth and quick transfers with immigration and security checks. PVG-FRA on very new A330. After arrival in Frankfurt CEA ground staff told us that our luggage will arrive a day later. Only two minus points - first for food and beverages which have gone down in quantity and quality and second - the slow cabin service. Will use again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
2/10

China Eastern Airlines customer review

(China)

Shanghai Pudong-Kunming Tengchong-Kunming Kunming-Shanghai Hongqiao. Aircraft's new and well maintained crew friendly flights all more or less delayed for 1-2 hrs no inflight entertainment awful and very simple food served even for fist class. Beverages are very low-quality.
Seat TypeFirst Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
2/10

China Eastern Airlines customer review

(Hong Kong)

Flew from Shanghai to Hong Kong on the 3rd of February with China Eastern (MU505). Flight was delayed by an hour. However the main issue I had was that half way through the flight the cabin filled with cigarette smoke. When I questioned the attendant she was rude and dismissive refusing to acknowledge what was apparent to everyone in the cabin.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
2/10

China Eastern Airlines customer review

(United States)

JFK-PVG (Shanghai) round-trip. Onboard I found the flight attendants did not speak English well and were not too interested in doing their jobs. The food choices quality and quantity were not better than my experiences in economy class of other airlines. On the JFK-PVG flight the menu was handed out for dinner and quickly collected back as if they were hiding something. Well they were as I realized on the flight back. After dinner I had to ask about dessert and a small container of ice cream was handed out. I saw a passenger having cheese I asked for it on the trip back and was reluctantly offered it. 8 hours into the flight flight attendants walked around with small sandwiches. The breakfast after this horribly long flight was not memorable and was worse than dinner. The seats are not lie-flat and were not that comfortable for an overnight flight of over 14 hours. Return flight was not much better. The menu was handed out and not collected until near landing time at JFK. Interestingly there were 3 meal services listed (Lunch Light Snack Breakfast) but only 2 were served on this 14.5 hour flight. Again meals were of economy class quality service was slow uneven and not enthusiastic. Beverage service was slow and geared towards minimizing consumption. As far as I could see I was the only one who got the cheese plate because I asked for it and the flight attendant reluctantly complied. Same quality seats as the outbound leg. While Business was really more like Economy Plus in terms of service there is also a small First Class cabin on these flights which appeared to be more comfortable with the lie-flat seats that have become popular on other carriers. A few words about Business class lounges. At JFK it was run by some other airline and was no better or worse than the usual JFK lounge. At Shanghai I would rate the lounge as one of the better ones I have experienced. The beverages and snacks were fine and suitable for the western palate. All in all I would not recommend this airline for business class.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
3/10

China Eastern Airlines customer review

(Australia)

Flew from Wuhan to Xi'an Xianyang. Check-in staff at Wuhan were very rude didn't greet us and literally tossed our documents on the counter at the end. Flight was on a relatively new A320 with comfortable seats. Cabin crew were efficient but not polite and a poor quality meal was served half way through the flight. The fact they serve a meal on such a short flight is a bonus though. Overall standards left a lot to be desired.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

China Eastern Airlines customer review

(Japan)

KIX-PVG-YVR (return trip) Economy class. 2.5 hour KIX-PVG departed on time and was serviced by a smaller aircraft with "shared" screens but decent content. Transit at PVG was reasonable no real delays to speak of and most staff were at least agreeable (though I wouldn't specifically say friendly). PVG-YVR also departed on time (arrived early in YVR) and was serviced by a larger jet that had individual touch-screens with an optional pop-out console that could be used for navigation. Selection of TV programmes movies and music was quite good and there were a few games to choose from as well. The food was airline food; nothing to really complain about here just standard fare (pretty bland and nothing special though what do you expect on an airplane). Staff were agreeable and came through at regular intervals with water and you could request other beverages as well. No real complaints. Will use them again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
6/10

China Eastern Airlines customer review

(United Kingdom)

LHR-PDG-DPS in business class on Jan 23/24 2013 on A330's. First leg on a Skyteam branded plane which had a few more rows of business class and was all very new. Seats were fine full lie flat good blankets and toiletries. Entertainment system was fine slightly limited choice. Food was a bit odd you get to select your main and then they serve a whole menu with different starters depending on the main which they hadn't mentioned when you ordered. Dinner served after take off was very good lunch served before landing was just about ok but choice was limited. Cabin staff were great very polite and quick to respond. The second leg was not quite so good it was just under 7 hours so by no means a short hop but they only served a 'snack' and I was very surprised when they said they had no breakfast. The plane on this leg was slightly older and had China Eastern branding blankets were not quite so thick but apart from that it was pretty much the same as the first leg. Staff were ok too. When I originally booked there was a 3 hour stopover in Shanghai but this was subsequently changed to 8 hours. Business class lounge at PDG is pretty ropey bad food uncomfortable chairs and painfully slow WI-FI. The Skyteam lounge at Heathrow is pretty good though. The only other annoyance was that they didn't have any visa on arrival forms for Indonesia which meant we had to find them when we arrived and then scrabble around for pens. The other thing is that it is impossible to choose your seats before you get to the airport which is pretty unusual in this day and age but having said that they did honour the request on my booking for a window and an aisle together. All in all a 6 out of 10 experience and actually one minor benefit of the changed arrival time is that you avoid the terrible traffic in Denpasar. Could easily be improved by more modern web booking system more food on the Bali hop and perhaps a slightly wider choice of meals. But then it is a lot cheaper than anybody else for this journey.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes