China Eastern Airlines

SIN-NKG-TAO MU772 A320 in economy. Takeoff was 30 minutes after scheduled time. No explanation by the crew. Legroom was ok made this midnight flight fairly comfortable. My seat did not have a blanket and pillow and I had to ask for a set. The seat itself was in very good shape other than a loose tray table which was a problem for a lot of people. No TV screens safety procedure was shown to us by the cabin crew. No PTVs something frequent flyers of MU should be used to. Food was nothing out of the ordinary some yoghurt sour cucumber salad fresh fruits and a choice of western or oriental breakfast. Both were OK. Many rounds of beverage services and alcohol readily available. Cabin crew were very friendly though reserved other than a male steward who was very impatient. Not worth the ticket price for such an ordinary airline.

MU562 - 3/6/13 Sydney to Shanghai FM9365 - 5/6/13 Shanghai to Yichang MU3726 9/6/13 Chongqing to Nanyuan MU727 PEK to SYD. Flights constantly delayed. No information provided on revised flight times. Poor inflighte ntertainment. Inedible food one warm beer provided no other wine or beer available. Dismissive approach and attitude from cabin staff.

Four domestic flights within China during June. The flights were all on time except the first from Shanghai to Beijing which was delayed for 30 minutes. Meals served on three of the flights and the food standard was quite good. Seat pitch very good for economy. Baggage delivery extremely prompt. Can recommend this airline.

Flight LHR-PVG-SYD. Airline cancelled one of the flights leaving me with an overnight stop in Shanghai which admittedly they informed me of in advance and paid for. All the legs were fairly consistently about an hour late. New A330 flat beds from/to London were pretty good; flights to/from Sydney had older angled beds which were much less comfortable. Only one flight had a menu in other cases the cabin staff gave you a minimal description of a limited choice of mediocre food. Western movies were all fairly old - I cannot comment on the Chinese ones. Staff were all very helpful although the English skills of some of them was limited. Overall not a terrible experience but not wonderful and the prices were good. Keep your boarding cards; only one of my sets of air miles appeared without prompting.

Had a terrible flight back from Shanghai - very noisy and food was not good neither was the inflight entertainment. No impressed at all. but I must say that the crew did their best. Have travelled around the world on many flights and this was unforgettable! (not for the right reasons). Would not travel with China Eastern again.

Shanghai to Melbourne. The food was awful I asked for a vegetarian meal and the first one was re-heated dried up veggies. The 2nd dinner was a repeat heating of the same. Staff infrequently offered water tea or coffee. The headsets were faulty - full of static. The seats were uncomfortable. Left on the tarmac for 2 hours from Shanghai to Beijing without explanation other than it was a traffic hold-up - we later learned an earlier flight had similar delays.

Chengdu-Kunming Kunming-Shanghai Hongqiao Shanghai Pudong-Yibin Luzhou-Shanghai Pudong all delayed 1-1.5hrsnever on time! The so-call domestic "first class" product and service is like a joke awful food and drinks uncomfortable seat. Somehow cabin crew are friendly that's the only positive point.

Hailar to Beijing Nanyuan on a 737-700. Excellent service from a smiling and eager flight crew on a full plane for a two-hour domestic haul. Readily refreshed non-alcoholic drinks and regular flight information made for a pleasurable journey.

In late May I flew flight CZ6522 for a mid morning trip from Shanghai to Dalian. The overall experience from check-in up to deplaning was very good. I had flown this route a couple of years ago and noted that the overall service seems to improved over that time. At check-in the very friendly agent was able to provide me the much coveted exit aisle seat so I would have room for my laptop. I then proceed into the modern terminal at Shanghai's Pudong airport. Boarding was on-time quick and efficient. Flight departed late after a long delay on the runway but still managed to arrive on time. During the flight the attendants were friendly and helpful serving a round of beverages and a hot boxed lunch. (one choice Asian menu). The only thing really less than ideal was deplaning by stairs for a bus to the terminal and a long delay for baggage.

My sister and I travelled to Cairns Australia via Shanghai. First leg of the flight for approximately 12 hours from Heathrow to Shanghai. We were offered a drink at the start of the trip. My sister and I both asked for red wine the stewardess poured about an inch of wine in the cup. On the next visit after the meal they had run out of red wine had no beer and no other alcohol on offer! I have never been on a flight where there was no bar service! It was the same on the 3 other flights. The food was atrocious and I'm not a fussy eater. A choice of only 2 meals each time either pork and rice or beef and noodle. On one of the flights there was no choice the fish meal had run out! The staff weren't at all friendly and hardly smiled although the inflight video showed a lovely cup of coffee with very happy staff this wasn't at all what we experienced.