China Eastern Airlines

CJU-PVG B737 Short flight. Comfortable seating. Light meal served with coffee/tea. Inflight entertainment available but did not partake.

Kuala Lumpur to Vancouver (via Shanghai) and return I purchased this ticket because it was the cheapest among all other airlines. The flights from Shanghai to Vancouver and return were on time and the food they served quite ok (except for the breakfast). Their cabin crew were a little impolite when you ask them in English but if you speak in Mandarin you could actually see a positive change in their attitude. I remembered asking them for a drink in English and one of the cabin crews asked me to get it by myself. But when I used mandarin and asked them in the same manner I got a free refill of my bottle and a wider smile. The comfort of the seat (Shanghai to Vancouver) was good the leg room is quite big. I will go for this airline again on my next visit for the price I paid I think it's value for money. The plane is new the inflight entertainment system has a touch-screen function with a few good movies and relaxation music.

I fly from SFO to PVG (Shanghai) at least once a year for the past 10 years. This is by far the worst in terms of food and amenities. During service for first round of drinks and peanuts the staff did not provide napkins and no I wasn't skipped by accident. The food quality is terrible. What was served was worse than a $2 meal you can get in Shanghai. The rice was hard fish beef chicken all dried out. If you want soft drinks instead of a can you get about 2/3 of a small cup. Selection is extremely limited no ginger ale only 1 kind of beer. Only recommend if this is the cheapest flight you can find. You really get what you pay for in this case. The seats are probably the hardest ever for me on a plane. Only highlight is the inflight entertainment you do get a good selection of movies to choose from.

I flew China Eastern for the first time from Los Angeles to Shanghai and I was most impressed. The service and food in Business Class were top notch the cabin was quiet and peaceful and the experience was very good. The negatives were the seats did. It go fully flat and the entertainment system was in seat monitor which had a low res picture.

Myself and 3 others flew business class Melbourne Australia and Rome return via Shanghai. We had no issues apart from a 30 minute delay leaving Melbourne (you can get delayed longer on Qantas) and a 1 hour delay leaving Rome on the return flight. The whole trip we couldn't have been more pleased with both the service and inflight experience for the whole journey. The cabin attendants were excellent the plane was relatively new with the seating arrangements being great. I'm a regular flyer for business and have had worse experiences on some of the better known companies such as Virgin Cathay Pacific and United Airlines. Food was excellent and we all agreed that we would fly China Eastern again.

Oct 30 2013. Flight MU756 from Kunming to Shanghai was delayed for about 2 hours. Passengers were informed the delay was to wait for a few late passengers. Consequently I missed the flight from Shanghai to Vancouver because of the delay. Whoever at China Eastern made the decision to wait for late passengers without considering the connecting flight passengers should be fired. At least four connecting flight passengers were affected and missed the flight to Vancouver.

Excellent value! I flew from Melbourne to Shanghai then later from Shanghai to San Francisco. I rode on a new A330 both ways so the seats were still clean and cushy. Best inflight meals I've ever had. The vegetables still had life and color to them unlike the sodden overcooked mess you find on United Continental (pre-merger) and Delta. The service was professional though a little rough around the edges. A wide selection of movies in both English and Chinese kept me entertained the whole way. I played some of the educational games too. The crash course in Mandarin proved very useful while I was out and about in Shanghai. The music selection was lousy but then most passengers bring their own music anyway.

Flew PVG-LAX MU 586/583. This is my second experience on China Eastern and like the first it was a good experience. Both flights were on time the check in staff and flight attendants were polite and efficient and the airplane was clean. Both these flights were on A340-600 planes that CE has already scheduled for replacement they were fairly old and did not have VOD but they were reasonably comfortable. The price I paid was incredibly low and was a real bargain. This is not a 5 star airline but a whole lot better than any of the US carriers crossing the Pacific and I recommend them.

Check in for flight from JFK to Shanghai en route to Beijing was chaotic at best. Traveling with a group of 20 folks afforded us the benefit of special check in lane that began lining up hours before check-in processing started. Seat assignments were not made prior to check-in and members of our group traveling together were seated in the very last rows of the aircraft even though we were nearly first in line. Luggage was checked through to Beijing but mine did not arrive until the 2nd day after my arrival in China. Inflight only one or two bottles of wine were aboard for the entire 200 plus passengers very limited beer none after the first round of drinks early in the flight and none available for purchase throughout the remainder of the flight. Connection to domestic flight in Shanghai boarded on time but remained at the gate for nearly one hour. Return flight from Shanghai to JFK ticketing and check-in was better organized and flight was a repeat of prior flight. This is not the level of service I expected for transcontinental flights. Departure lounges not available at either JFK or in China.

April 2013 my wife and I flew China Eastern from Phnom Penh-Shanghai-Los Angeles. All flights were on time comfortable and very good service. Value for money was outstanding. It was amusing to experience the new and outstanding Shanghai airport and compare it with the rundown tacky LA airport. I can't imagine the surprise of first time Chinese traveller who visits the World's richest country and finds themselves scurrying about the run- down LA terminal. Note: transiting through Shanghai requires 1.5 to 3 hours time because there is no transit lounge. Instead one must check in anew and the airport is vast.