China Eastern Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 694 reviews
5/10
3 star Skytrax Rating
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2/10

China Eastern Airlines customer review

(Australia)

Flight from Shanghai Pudong (PVG) to Sydney Kingsford Smith (SYD). It may have been our luck rather than fault of the airline as the plane was packed with mainland Chinese lack of education or understanding and customs: This flight was rated 'miserable' for us as the elderly behind us bashed our seat forward and refused to communicate. The food served was poor and close to 'inedible' unless you are really hungry. I'm not a drinker on the flight but I did overheard disappointments on lack of alcohol. Our flight attendants had a lack of positive attitude and all seemed to appear a bit grumpy. About 50 minutes before arrival I was using my iPhone on airplane mode and was demanded to shut it down. Meanwhile there was an iPad in action in front of me and this was completely ignored. Not strictly Eastern China related but Airbus A330-200 is not suitable to fly long distance (9 hours flight) as it is too small believed to experience stronger turbulence (this was a bumpy ride) and virtually no Inflight Entertainment. Final words we have decided to never fly with Eastern China for the time been as (luckily) competition is strong and we have plenty of options between these 2 cities.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

China Eastern Airlines customer review

(Australia)

Unfortunately I do not believe that China Eastern Airlines lives up to the expectations of a "Full Service International Carrier". Even as a cost-effective carrier they fall short of the mark in my estimations. We recently travelled to Shanghai from Sydney on MU562 and returned approximately ten days later on MU727. On the outward flight we were at least presented with an aircraft that had rear seat entertainment facilities however the inward flight provided nothing more than drop down screens and sub-titled movies. Refreshments were scarce unless you wanted Sprite Coke Water or Orange Juice. Alcoholic beverages were nigh on non-existent. On the inward flight I couldn't eat the breakfast provided as it was neither aesthetically pleasing tasty nor appetising. Seat space on the aircraft to Shanghai was much better than on the return leg because of the intrinsic design of the seat back. Service was a little off-hand with basic questions. Not an airline that I would be in a hurry to use again or recommend to anyone else.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

China Eastern Airlines customer review

(Canada)

MU598 YVR-PVG NOV 9 2013. MU5129 PVG-PEK NOV 10 2013. MU597 PVG-YVR NOV 17 2013. At check in I requested and was granted the window emergency exit seats. As I boarded I was greeted by flight attendants. I usually board last to avoid crowds. I was given instructions for the exit seat soon after I put away my bag and settled. FAs bowed as the in-flight announcement progressed. Drinks were served the food had taste but the rice was kept in the heater for too long and has lost form. The second meal was "breakfast" and I received congee. It was actually good lots of ginger and was refreshing. The tray was taken away without a long wait. Lavatories were cleaned quite frequently. Since I had the exit seat there were a lot of flatness in front of me. I ended up sleeping on the ground and apparently nobody really cared. (I was told not to on the return flight so I guess it depended on who the flight crew were). The seat could recline well. The domestic (PVG to PEK) flight was a similar experience though there was only drinks as it was only a 2-hour flight. The return flight was a similar experience except I did not take the first meal. Overall there was zero delays including the domestic flight on a rainy Sunday morning. The returning flight was actually early.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
3/10

China Eastern Airlines customer review

(Netherlands)

I booked a flight on the KLM website for Amsterdam-Shanghai. Only after booking I noticed that it had an AF flight number but was operated by China Eastern member of the SkyTeam. The flight to Shanghai over Paris was so-so (food very bad and worst of all the cabin was all but clean next to the window chair the dirt (nuts paper dust etc etc) was still there from previous flights. The flight from Shanghai to Paris was even worse. The food was flatly awful. The crew left the light on (only slightly dimmed) during the night flight (since when do people sleep at night with lights on?) crew was nowhere to be seen in business class until 2 hours before landing one (way too) small bottle of water. I requested another one and they told me that there was no more!. During the flight there were no snacks (what was offered was so unattractive and small that you wonder where they got this). The English of the staff is not good at all. This was by far the worst Business class flight in many years of flying. SkyTeam do something its hurting your reputation.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
4/10

China Eastern Airlines customer review

(China)

Shanghai Hongqiao-Beijing-Kunming-Shanghai-Hongqiao last week. Never on time all kinds of reasons for delay (from weather to technical problems) boarding always disorganized and took a long time shuttle bus used pretty often instead of air-bridge caused lots inconvenience. Food and drinks poor quality. Cabin crew friendly that's the only positive point.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
3/10

China Eastern Airlines customer review

(China)

Shanghai to Guilin round trip. Both legs took off and arrived on time. No food for both flights and flights attendants were very rude. I travelled with some friends and most of them don't understand English all I can say is we were very well behaved as passengers and one of them said "I can't take this anymore they are very annoying." to another in Chinese. Very disappointed worst flight experience ever and will never fly MU again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

China Eastern Airlines customer review

(Zambia)

Shanghai - Beijing First Class. Good flight first class ticket was less than a normal economy ticket. Airport lounge was busy but had plenty of fresh coffee finger food snacks and newspapers. Bussed directly from the lounge when boarding air-crew were pleasant. Overall a really good flight.
Seat TypeFirst Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
na

China Eastern Airlines customer review

(United States)

Nov 14th my flight from Chengdu to Shanghai PVG was delayed 1.5 hours. I missed my flight from Shanghai to Toronto because of this. China Eastern's "supervisor" said they would put me up in a hotel and help make arrangements the next day to get me back home. I was told to be at the airport at 11 am the next morning to arrange a new flight schedule. I got to the airport at 10.30 and went over to the supervisor's desk and was rudely told that China Eastern was not responsible for any of the issues from the delayed flight. They have no idea about customer service and I will never use this airline again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

China Eastern Airlines customer review

(United Kingdom)

CJU-PVG B737 Short flight. Comfortable seating. Light meal served with coffee/tea. Inflight entertainment available but did not partake.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

China Eastern Airlines customer review

(Malaysia)

Kuala Lumpur to Vancouver (via Shanghai) and return I purchased this ticket because it was the cheapest among all other airlines. The flights from Shanghai to Vancouver and return were on time and the food they served quite ok (except for the breakfast). Their cabin crew were a little impolite when you ask them in English but if you speak in Mandarin you could actually see a positive change in their attitude. I remembered asking them for a drink in English and one of the cabin crews asked me to get it by myself. But when I used mandarin and asked them in the same manner I got a free refill of my bottle and a wider smile. The comfort of the seat (Shanghai to Vancouver) was good the leg room is quite big. I will go for this airline again on my next visit for the price I paid I think it's value for money. The plane is new the inflight entertainment system has a touch-screen function with a few good movies and relaxation music.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes