China Eastern Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 573 reviews
5/10
3 star Skytrax Rating
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1/10

China Eastern Airlines customer review

(Malaysia)

Flight from Kuala Lumpur to Shanghai. Was a red eye flight scheduled for 00.50 but delayed for 3.5 hours. No apologies and no explanation given. Seats were uncomfortable and staff unfriendly. A glass of water soon after take off and no flight attendants were seen for the next few hours. Had to get drinks myself from a trolley parked all the way at the end of the plane! A tasteless and unappetizing meal was served one hour prior to landing. Seats were uncomfortable and carpets were dirty. Have a return flight ticket but decided to forgo that and buy a return ticket from another airline.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
6/10

China Eastern Airlines customer review

(Germany)

FRA-PVG Business class. Check in at counter was quick and uneventful (China Eastern does not offer web check-in nor pre-seat reservation). Boarding by zones went smoothly. Airplane very new cabin tidy and spacious. Seat fully flat with comfortable cushion and blanket provided. Service was so-so kind of uncoordinated and slow but the food was decent and the choice offered was correct.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
2/10

China Eastern Airlines customer review

(Hong Kong)

Shenzhen-Shanghai Hongqiao. At check-in was informed my 11.30 flight would be significantly delayed so they would put me on the 12.30 instead. That was then delayed and we didn't start boarding until 13.45. Then sat on the plane for a long time and told the flight was delayed due to air traffic control. Food was served whilst waiting no vegetarian food and no option to pre-order. Eventually took off after 15.00 with very little explanation or apology. Plane was very old and most of the fabric was peeling off. No IFE. Staff tried their best to bring around drinks.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
7/10

China Eastern Airlines customer review

(United States)

I was pleasantly surprised when I flew LAX to Shanghai. I was expecting a terrible flight but everything went pretty well. The two meals and snack were tasty the airplane was clean and new. The flight attendants were fairly friendly and overall the flight was pretty decent. However the service was slow not sure if they were understaffed or what but most times to get water or get them to collect trash you'd need to buzz them. Also they did show movies on the drop-down TVs but they were outdated and not too interesting. But overall it was better than I thought. Also I am 6'1" and the seats were uncomfortable in coach. But I think that's probably the same with most airlines.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

China Eastern Airlines customer review

(United Kingdom)

Shangahi to Okinawa in business class. Check-in was efficient with a dedicated sky priority section and staff were friendly and efficient. The China Eastern Airlines Business Lounge is very difficult to find and not worth the effort to be honest. The lounge is a small crowded windowless room with a few food and drink offerings. While I was there the lounge was very crowded and very dirty although they did start clearing plates and tables as I was leaving. Boarding for my flight was very organised. The business class seats on the A319 were 2 2 across and were proper regional business seats rather than the usual economy seat with the middle one kept free that you get with BA. Soft drinks were served prior to take off then hot towels and a second drinks round then a full lunch which I have to admit was the nicest meal I have ever had on any aircraft. Arrived slightly late in Okinawa first off the plane thought immigration and baggage on the belt within minutes. I was very impressed with China Eastern and will try then long haul as I can live with the fact that the lounge in Shanghai is dismal.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
9/10

China Eastern Airlines customer review

(China)

PEK-SHA business class. A well-maintained A330 with individual touch screen IFE. Boarding was efficient and orderly. Take-off on time (unusual given PEK airport's terrible air traffic control). Food was nice even with soup noodles on the menu and FAs were helpful. China Eastern is certainly trying hard to improve its services particularly on the "cash-cow" PEK-SHA route. Other routes (PEK-WUH for example) are still sub- standard.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
5/10

China Eastern Airlines customer review

(United States)

LAX-PVG. Seats were narrow made me feel trapped they were hard and there was little legroom. Which made it a very uncomfortable flight. No personal IFE for the 13 hour flight. IFE on the OV screens were confusing and hard to understand. They also kept repeating the same shows throughout the flight. We were served 2 full meals on the flight as well as snacks. The meals were good for economy class. Service was good except for when a flight attendant rudely refused to clean the toilet. Speaking of restrooms they were not clean at all. There were power ports on the A340 we were on. But the ones in our seats were broken and didn't charge my laptop. The same thing was happening in other seats. All in all the crew was good the food was decent it smelled bad and was uncomfortable. I wouldn't recommend this airline at all.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

China Eastern Airlines customer review

(Australia)

Fuzhou to Shanghai however the aircraft was supposed to fly Hong Kong. At the time of our flight there were storms around Fuzhou which delayed all flights in and out so we waited in the terminal for an hour. When we got to the China Eastern desk staff were rude and made us wait 30 minutes before some told us that the flight was still delayed. Finally after 5 hours we got fed up and went back to the desk this time they told us our flight was cancelled and said that over 150 people had already been transferred to other flights. Finally after 6 hours they transferred us to a Shanghai airlines flight which was then delayed an hour.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

China Eastern Airlines customer review

(United Kingdom)

London to Shanghai. We were a little late boarding but made up time and arrived early. Staff were excellent very friendly and efficient. Food was good; we had a western style meal to begin with (beef and potatoes) and it was quite tasty and a Chinese style meal before landing. Inflight entertainment was great with a large selection of films. The seat/leg room wasn't brilliant but for the price we paid I wasn't expecting business class! I would recommend China Eastern they get you from A to B decent service and most importantly attentive staff.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

China Eastern Airlines customer review

(United Kingdom)

LHR to PVG return. In general it was a nice trip. I had heard that there's no personal entertainment system available onboard actually they do have although the choices are not that abundant but still enough. Got seat in the emergent exit in the outbound flight but not so lucky on the way back the seats are normal. Food and drinks ok. The staff service is much better than 4 years ago but still much room for further improvement. No delay in both parts and consider its price would like to recommend.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes