China Eastern Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 573 reviews
5/10
3 star Skytrax Rating
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4/10

China Eastern Airlines customer review

(United States)

On July 20th I took off from Beijing to Kunming via China Eastern flight #5706 on my way to Kolkata (via flight# 555). The plane leaving from Beijing to Kunming was late by two hours. I missed the connecting flight to Kolkata. There was no guidance or help at Kunming. I picked up my checked luggage and went to the terminal for the connecting flight. I found a lot of confusion at the ticket counter and finally gathered that I had to wait for the same flight next night. The next day after receiving the boarding pass I arrived at the departure gate where the plane was delayed for more than hour - no announcement no apology. My return trip from Kolkata to the USA was to be via China Eastern. Instead I bought a one-way ticket via another airline. I realize I would not get a refund for the unused portion of the China Eastern ticket but I have no regrets.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

China Eastern Airlines customer review

(Australia)

PEK-NKG in First (which is more like business class in many other countries). Despite the seemingly endless delays at Beijing that are common these days (often due to poor weather) my flight was good. Attention to detail seems to have improved markedly at China Eastern since my last flight with them. Breakfast was excellent and my bags arrived quickly at Nanjing. Only issue was at the special check in for first class in Beijing where the staff member did not seem to understand my electronic ticket. I even enjoyed the quality documentary played during the flight.
Cabin FlownFirst Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

China Eastern Airlines customer review

(Macau)

HKG - Shanghai - Fukuoka and return: all 4 flights A320 were on time all aircraft's looked new and similar to those of Easyjet. Staff speak fairly good English but lack experience in onboard servicing. Food was poor and looked careless. In general inside the aircraft is cleaner and in better shape than some of British Airways aircraft's I've flown. Seat comfort normal. Customer service has a lot to improve.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

China Eastern Airlines customer review

(China)

Sitting in the so called "First Class Lounge" of China Eastern Airlines in Shanghai Pudong Airport waiting to board my domestic flight to Liuzhou? Checked in one and a half hours in advance and was directed to the lounge. Waiting to be called for boarding. All other flights are being called except mine. Finally 30 minutes after scheduled boarding time I get up and ask when boarding would start. I am being told matter-of-factly that the flight is delayed by three hours as if it was the most natural thing in the world. No apology or empathy. Lounge hostesses could not care less. Do not believe that it is their duty to inform guests of delays. Their job is only to inform of boarding times. China Eastern still don't understand customer service.
Cabin FlownFirst Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
2/10

China Eastern Airlines customer review

(Australia)

KUL-PVG on A320-200 Business Class seat 6J. For a 5hr30min flight this aircraft was not good - an international flight but was treated like a domestic flight. Pre take-off drinks fine and then although departure was 0155 (delayed to 0245) it was a drink after take off and nothing until 1hr 30mins before landing when breakfast was served. Aircraft old and the seats hard and you couldn't sleep on them. No IFE at all not even music! Would not recommend Business Class on this type of China Eastern Airlines aircraft.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
4/10

China Eastern Airlines customer review

(United States)

JFK-PVG-FOC. Was a disappointing flight. 30 minutes delay after we boarded the aircraft. FA's served few cups of water after the takeoff and weren't seen for the next 4 hours. Seat uncomfortably narrow with very little leg room. No individual IFE and movies were played repeatedly. A cold and tasteless sandwich served before landing. Overall good value for the money but I will not fly this airline again.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
3/10

China Eastern Airlines customer review

(Australia)

Sydney to London return in economy was a major feat of endurance with this airline. No online check-in check-in staff in PVG didn't know which rows were the exit rows IFE was amateurish (two movies repeated endlessly on drop-down screens on both flights except when someone had recorded one over the other cutting it off before the end) toilets were filthy by the end of each 10 hr flight. Even adjusting for the common 30-60 minute boarding delays two of the three flights arrived at times over an hour different to what was on the ticket! The newish A330s were okay if unlike my neighbour your seat didn't break. Biggest hassle was their inability to check through luggage from partner airlines in Shanghai: I had to collect my bag from the KLM flight and then lug it upstairs queue endlessly and check it in again for China Eastern to Sydney even though the bag tag said SYD. The most disorganised airline I've ever flown with!
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
7/10

China Eastern Airlines customer review

(China)

PVG-DPS return in business class. Check-in is swift in PVG. Lounge in PVG T1 is dated. Both legs are delayed for one hour. Well maintained A333 with pod seats though not real lie-flat comfortable enough for sleeping. Food is very average not up to a business class standard. Service is sufficient but you would expect much more. AVOD works well but the screens on bulk head seats are way too small. I will definitely choose MU J class again if the price is as competitive as this trip (less than USD900 for a 6 hours return flight).
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

China Eastern Airlines customer review

(India)

I and my wife travelled from Delhi to Los Angeles via Shanghai return. Our outward journey commenced on 30th May 2012 reaching Los Angeles on the same date. We commenced our return journey from Los Angeles on 28th June reaching Delhi on 29th June in the early hours. The flights were on time. At Shanghai the transfer was smooth. We were impressed by the fact that one official was standing near the transfer desk and calling attention of transfer passengers when we were going to Los Angeles. That was good. The food was value for money in an economy class. But the entertainment in the flight was inadequate as the monitors were not attached to the back of the seats. One more problem that we faced was that we could not reserve our seats online. But our overall experience was satisfactory.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
2/10

China Eastern Airlines customer review

(United States)

Red eye flight from Narita to HCM was delayed over an hour. We sat in the plane for over an hour waiting for take-off with no explanation. Almost missed my layover flight in Shanghai but yet again was delayed for over 3 hours! When the delay notice was given the crew wasn't even sure when the next departure would be. The plane ended up showing up at 3am. The worst thing about it was there was no apologies and flight attendants were extremely apathetic.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no