China Eastern Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 573 reviews
5/10
3 star Skytrax Rating
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5/10

China Eastern Airlines customer review

(China)

Shanghai-JFK non stop connection in Business Class. Overall an awful long flight. Only two direct flights one of them operated by China Eastern - that's why I ended up with them. Business Class not comparable with leading European or other Asian carriers. Very worn down no flat bed IFE outdated seats rather uncomfortable and service not really great. Overall an OK experience just because it's a non stop connection and much less time consuming compared to stopover connections. Overall experience is just OK not really worth the money though.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment 12345
Value For Money 12345
no
4/10

China Eastern Airlines customer review

(Australia)

SYD-PEK-SYD in Business class via Shanghai Pudong airport. Positive parts are: Good value for money A330 SYD-PVG-SYD A321 PVG-PEK-PVG seats are comfortable angled flat bed proper business class seats for domestic legs as well food and drinks are good in all legs amenity kits are great for international flights not bad inflight entertainment system and you can accumulate sky team member points. Down sides: Consistent bad service in different countries and cities. During the flight it was fine nothing special and staff need more training for attention to details. Lounges in PVG are tiny and dark you have to pass boarding gate to get into the lounge so if boarding in process then you have to wait for 20-30 minutes to go down to the lounge.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
6/10

China Eastern Airlines customer review

(Singapore)

SIN-JFK with a transit in Shanghai. Both flights departed on time and arrived early. Cabin clean but a little dated. No personal in-flight entertainment systems even though it was a 20-hour journey. Crew got the job done but did not go beyond that - spoke limited English. Meals served did not always correspond to time (whether at the origin or the destination) - on my flight from Singapore to Shanghai a full meal of rice/noodles was served 2 hours into take-off at 2am and no breakfast was served even though the flight was scheduled to land at 6am. Similarly the 14-hour flight from Shanghai to JFK only saw 2 meals served 2 hours after take-off and 2 hours before landing. Stereotypical airline food served somewhat tasteless but is not inedible. Best to bring your own food on board if you (1) are not inclined towards Chinese food (2) are picky or (3) are easily hungry. Toilets were clean. Many passengers (especially on the Shanghai-JFK leg) were loud and pushy. I had a decent experience with the airline but I probably would not fly with them again if I can afford it.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
5/10

China Eastern Airlines customer review

(United Kingdom)

LHR to PVG. Main gripe is that there is no online check-in which mean turning up at airport 3.5 hrs before flight departs and having to queue to get a good seat. Airplane very clean and good first impression. Seat comfortable and legroom excellent (seat 32D). Service lacklustre without much attempt to be quick. Poor selection (no sparkling water and no white wine). Food edible but little thought for presentation or variety (cold starter warm main and yogurt). Served dinner twice (2hrs into flight and 1.5 hrs before landing when breakfast would have been more appropriate). Staff okay but not especially friendly or alert. Entertainment system excellent with HD-quality picture and lots of choice. Would have recommended but for lack of online checkin.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
4/10

China Eastern Airlines customer review

(France)

Beijing to Hong Kong via Kunming. When I checked in in Beijing was told my luggage will not be transferred to Hong Kong which meant that during my 1 hour transfer in Kunming I would have to take my luggage check in again for Hong Kong pass visa control and security control again. Arrived in Kunming on time but waited 10 mins inside the plane. I had to run to get my luggage go to the check in desk arrived 2 mins before the end of check in - told they could not register my luggage because it was too late. They finally let me go with my luggage in the cabin. When I arrived at the boarding gate I was told to hurry up! Finally left 15 mins late (some other passengers arrived after me). Arrived in Hong Kong another 10 mins wait in the plane. Otherwise the flight was good the hostesses were nice and polite the food was ok the seat comfortable.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
7/10

China Eastern Airlines customer review

(United Kingdom)

Flew PEK-XIY. New Airbus A321. Departure was about 15 minutes late due to incoming aircraft being delayed due to ATC problems. Boarding quick but no special arrangements for Priority Customers. Overhead screens showing film in Chinese with very small English subtitles. Aircraft clean and tidy. Complimentary drink/snack offered during flight crew spoke some English and all announcements in Mandarin and English.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
3/10

China Eastern Airlines customer review

(Japan)

I flew from Tokyo Narita to Singapore via Shanghai and I definitely got what I paid for. Three out of my 4 flights were delayed and only one was explained since there were mechanical problems and it left 2.5 hours late. On my last flight we started boarding when we were supposed to be taking off and staff acted like it was normal (no explanation or apology given). The meals and staff were good; I would say the delays were the most aggravating. Probably won't travel with them again.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
2/10

China Eastern Airlines customer review

(Thailand)

PVG-JFK-PVG. Old Airbus 340 no in-seat moves as advertised no leg rest as advertised poor food and very dirty planes both ways. Cheap flight but you get what you pay for I do this Asia to North America run 3 or 4 times a year. It's worth the extra $ for a western airline company.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

China Eastern Airlines customer review

(United Kingdom)

I flew return Paris CDG-Shanghai-Fukouka flights were on time. Aircraft new luggage was checked all the way through from Paris-Fukuoka and arrived no problem. Staff friendly. Paris to Shanghai flight had own entertainment station. There was a wide range of English films. Meals were good and comparable to other economy airline food. It was Chinese food beef and noodles pork and rice seafood and rice dim sum. What else would you expect from a Chinese airline.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
3/10

China Eastern Airlines customer review

(China)

Shanghai Pudong-Osaka return with very old B738 and A330 both on time. VIP lounge at Pudong and Osaka airport are small packed nothing to eat cabin crew rude and unprofessional food & drinks are very simple and tasteless can't compare with ANA or Japan Airlines on the same route.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no