China Eastern Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 694 reviews
5/10
3 star Skytrax Rating
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3/10

China Eastern Airlines customer review

(Australia)

PVG-PEK lounge at PVG was very tired and worn out. First class was old and outdated and did not have any IFE. Priority luggage came out last and regular passengers ignored the first class baggage waiting area as staff just watched. Very poor service.
Seat TypeFirst Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

China Eastern Airlines customer review

(United Kingdom)

My wife and I flew from London to Sydney (with a 2 night stopover on the return leg). We really enjoyed the experience. The lie-flat seats were very comfortable and the food and drink were mostly excellent. The cabin staff worked really hard to deliver a very high level of service. The trip went very smoothly. Transit at Pudong is very easy. You need to go to the transit desk and then back to the gate but a bit of exercise on a long trip is a good idea. Getting a short stay visa for Shanghai is also easy although the very pleasant official called his supervisor to check our printed e-tickets. The Skyteam lounge at Heathrow is fine as is the Qantas lounge at Sydney. As others have said the lounge at Pudong is below par. Overall great value for money.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

China Eastern Airlines customer review

(United Kingdom)

We flew LHR-Shanghai-Melbourne return having chosen the airline due to a good price and a desire to stopover in Shanghai. We were a little apprehensive having read some negative reviews but found our experience with them quite satisfying. The cabin crew were very obliging and helpful and there was surprisingly good leg room. We were able to get an emergency exit aisle seat on two of the sectors without having to pay extra - this was a nice bonus! The seats were adequately comfortable. As for the inflight entertainment there is not as much variety as you may get from more well known airlines but there was enough variety to keep your interest. On the way back we had a 7 hour delay due to an issue with the plane. Although this was annoying we were given meal vouchers to use at Melbourne Airport - the value of these was more then enough for two of us to have two really nice meals! Also when we arrived in Shanghai we were given compensation there as well. Having been delayed before on other airlines it was refreshing to receive adequate compensation as this has not always been offered in the past so it was very pleasing to see how well they dealt with the situation. All in all China Eastern offer good value for money and are worth trying out. The important thing is not to expect an Emirates or Singapore Airlines experience - you are paying about half the price so it won't be to that level. However what you get for the price is very good.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
3/10

China Eastern Airlines customer review

(China)

30th Jan Pudong to Thailand returning 8th Feb. Easily the worst airline I've used and I travel weekly by plane. Always late I'd take a 1 hour flight delay every time as that would be an improvement. The 3 reasons given for delays (take your pick) are from 1) Late arrival of incoming flight. 2) Air traffic control or 3) The weather. All of which mask the most basic problem seems no one actually takes responsibility for delivery of a good service.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
na

China Eastern Airlines customer review

(China)

Feb 2014 - domestic flight Wuxi to Shenzhen. Rude priority counter check-in staff awful dirty lounge with little/no food or drink useless and careless staff ignored at priority queue and had to wait whilst economy passengers allowed to board onboard awful food and worst red wine I have tasted last luggage off although supposedly priority. Would only ever use again as a last resort!
Seat TypeFirst Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

China Eastern Airlines customer review

(United Kingdom)

London to Shanghai Shanghai to Sydney and return. All flights on time. A330-300 clean with good economy seating. Good service food was good and enough but no spirits with only beer and wine in very small offerings. Inflight entertainment excellent on rear seat facilities. Lavatories cleaned regularly.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

China Eastern Airlines customer review

(Australia)

Sydney - Shanghai - Beijing - Shanghai - Sydney. Having read many negative comments I was pleasantly surprised with this airline. Although one flight was delayed it wasn't their fault as congestion in Beijing can get quite terrible. The flight attendants were cheerful especially on the international flights and were very attentive to detail and answered the call button almost immediately which made the journey much more pleasant. A few times I saw flight attendants cleaning the toilets which passengers don't normally get to see on other airlines. Both international flights were red-eye but I got a fair bit of sleep which refreshed me coming into Shanghai and being quite tall (185cm) I found the seat pitch very good. However the meals were a bit meagre and not up to the standard of for example Qantas. Also they need to improve on in-flight entertainment as on half of the flights it was the drop-down TV and the other half was personal TV. Overall I am very impressed with this airline as it was much cheaper than its competitors and coupled with a generous baggage allowance of 46kg I would recommend this airline!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

China Eastern Airlines customer review

(Spain)

Outbound MU 552 and MU 562. Inbound flights MU 561 and MU551. Travelled London-Shanghai-Sydney in November returning in January business class all the way and it was fantastic. All flights on time food excellent service from the Chinese Crew brilliant all spoke enough English. Value for money was excellent £4300 pounds return for 2 of us will definitely fly with China Eastern again.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
2/10

China Eastern Airlines customer review

(China)

Awful airline company! Never on time each time delay 40 minutes to 1.5hr for recently Shanghai Hongqiao-Wuhan return Shanghai Hongqiao-Kunming-Dali. Food and beverage quality bad narrow seat pitch very uncomfortable. Even budget airline is better than MU!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
6/10

China Eastern Airlines customer review

(Switzerland)

PVG-BKK A330 SGN-PVG A320. Essentially China Eastern is fine nothing special and a bit rough around the edges. Flight out 30 minutes late flight in an hour late due to PVG ATC (likely congestion due to the Chinese Air Force only allocating 20% of air space to civilian operations so not the staff's fault.) Fairly new planes decent leg room blankets etc. The "meal" in both directions was actually a large showcase of Chinese snack foods. It was interesting to discover "aviation radish" and hickory kernels (actually pretty good and probably some people's idea of heaven) but it's not really a meal. A small selection of beer and wine on the first round - this had disappeared on subsequent drink rounds. IFE consisted of surprisingly good audio channels (bring your own headphones as theirs were no good.) PVG is quite an efficient if pricey (for China) airport but transferring is a pain as you now have to clear immigration customs and check-in again (count two hours). Glad I had a code share for the long haul legs of my journey - I won't be queuing up to fly them again but they're fine if I have to.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes